# Internal Server Error When Linking Plex and Sonos **URL:** \ **Category:** Plex Players\ **Tags:** sonos\ **Created:** [November 9, 2024, 10:56am UTC](https://forums.plex.tv/t/internal-server-error-when-linking-plex-and-sonos/894931 "2024-11-09T10:56:47Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![motoko](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@motoko](https://forums.plex.tv/u/motoko)\ **Post date:** [November 9, 2024, 10:56am UTC](https://forums.plex.tv/t/internal-server-error-when-linking-plex-and-sonos/894931/1 "2024-11-09T10:56:47Z")
Server Version#: 1.41.1.9057 Player Version#: 1.103.1.238-223cbba6 When trying to re-autherise Sonos and Plex together via the plex web player, I get the following error page: Internal Server Error When I try doing it via the Mac App, no window opens. When I try to autherise Plex via the Sonos iOS app it autherises, but then the service says no content is available. I have a lifetime plex pro account. It seems I have a similar issue to this thread, which required a Plex staffer to change some user account settings to clear a cache. > [@Sonos.plex.tv : Internal Server Error](https://forums.plex.tv/t/sonos-plex-tv-internal-server-error/797351/14): > > Attn: @chrisc I have the identical problem as the original poster. Lifetime Plex Pass subscriber since 2018, Sonos user for multiple years, but this is the first time I’m trying to get the two to work together. When I visit [Sign In | Plex](https://plex.tv/users/other-services) and try “Link your Sonos account”, I also see an “Internal Server Error”. I get the same result if I try to click the equivalent “Link your Sonos account” link in the players menu of the Plex web client. This is the Plex account associated with my forum accou… Is this a known ongoing issue? ---
**Author:** ![motoko](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@motoko](https://forums.plex.tv/u/motoko)\ **Post date:** [November 21, 2024, 3:33pm UTC](https://forums.plex.tv/t/internal-server-error-when-linking-plex-and-sonos/894931/2 "2024-11-21T15:33:58Z")
@chrisc, I’ve seen you’ve managed to fix this issue for previous users as there was a cache issue on the user account. I’ve seen other threads with similar issues, but they’ve been closed. Are you able to please investigate if this is an issue on my account too? Thanks! ---
**Author:** ![RobA1701](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roba1701/32/198588_2.png) [@RobA1701](https://forums.plex.tv/u/RobA1701)\ **Post date:** [December 3, 2024, 2:38am UTC](https://forums.plex.tv/t/internal-server-error-when-linking-plex-and-sonos/894931/3 "2024-12-03T02:38:19Z")
I can connect my Plex account but Sonos cannot “see” any music content. However, I discovered I can search my Plex library. It didn’t work at first but eventually worked. It’s a bummer it won’t just let me browse my Plex library. Weird. ![IMG_5052](https://global.discourse-cdn.com/plex/original/4X/e/f/2/ef22466f7145f8cdbbdb9b8167eaa605b6d33d15.jpeg) ![IMG_5053](https://global.discourse-cdn.com/plex/original/4X/0/5/3/05357cc08c552f7ea498ba4315042f61d757b6a7.jpeg) ---
**Author:** ![RobA1701](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/roba1701/32/198588_2.png) [@RobA1701](https://forums.plex.tv/u/RobA1701)\ **Post date:** [December 3, 2024, 2:47am UTC](https://forums.plex.tv/t/internal-server-error-when-linking-plex-and-sonos/894931/4 "2024-12-03T02:47:47Z")
Never mind . I guess the new Sonos app is just quirky. I killed it and started it again and clicked on the Plex icon. Voila. The new Sonos app has been a challenge in our home. Very wonky. ![IMG_5054](https://global.discourse-cdn.com/plex/original/4X/f/8/c/f8cb3ce4fe142b9adc8a95b0853d4fce7a6fb8f2.jpeg) ---
**Author:** ![motoko](https://avatars.discourse-cdn.com/v4/letter/m/278dde/32.png) [@motoko](https://forums.plex.tv/u/motoko)\ **Post date:** [December 8, 2024, 10:05am UTC](https://forums.plex.tv/t/internal-server-error-when-linking-plex-and-sonos/894931/5 "2024-12-08T10:05:13Z")
For me either if I go to the Link Sonos option at [https://plex.tv/users/other-services](https://plex.tv/users/other-services) or via the app I get the following “Internal Error Screen” ![Screenshot 2024-12-08 at 10.02.02](https://global.discourse-cdn.com/plex/original/4X/e/1/0/e10937986e923fa82c79faabef797cf9f9a9e79f.png) ![Screenshot 2024-12-08 at 10.02.07](https://global.discourse-cdn.com/plex/original/4X/3/c/1/3c1760c203e9fe594567d0bf88fabfd41a657abd.png) It seems that there isn’t any user technical support available from Plex anymore for account issues? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 8, 2025, 10:06am UTC](https://forums.plex.tv/t/internal-server-error-when-linking-plex-and-sonos/894931/6 "2025-03-08T10:06:06Z")
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