# Intros not being detected
**URL:** https://forums.plex.tv/t/intros-not-being-detected/620469
**Category:** Plex Media Server
**Tags:** server-synology
**Created:** [August 4, 2020, 2:11pm UTC](https://forums.plex.tv/t/intros-not-being-detected/620469 "2020-08-04T14:11:49Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 4, 2020, 2:11pm UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/1 "2020-08-04T14:11:49Z")
Server Version#: 1.19.5.3112
Player Version#:
[Plex Media Server Logs\_2020-08-04\_09-06-37.zip](https://forums.plex.tv/uploads/short-url/1uwTdyc7O6kaLGGPyBj8jw4LseL.zip) (5.2 MB)
For some reason intros are not being detected for any of my TV shows, thus not allowing me to skip intros. I tried to force it on “The Office” but from what I can tell, it doesn’t even attempt to detect them. I also made sure it’s turned on as a scheduled task & when media is added.
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### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 4, 2020, 10:45pm UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/3 "2020-08-04T22:45:05Z")
Plex Pass both on server and client - Check
Server Version: 1.19.3.2793 or newer (on 1.19.5.3112) - Check
Player App: Android TV (v8.0.1 or newer) - Check
Intro skip was working before I started a new server (had metadata issues that I couldn’t resolve, so I started over).
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### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 5, 2020, 12:23am UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/5 "2020-08-05T00:23:38Z")
If I Analyze a TV show, shouldn’t that force it to look for intros on that TV show and stop all other processes? Is there any way to see what’s been processed so I can check that TV show?
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### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 5, 2020, 12:53am UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/6 "2020-08-05T00:53:05Z")
I just analyzed every season in my library and I’m seeing this error in the logs pretty frequently, example:
IntroDetector: Failed to get metadata for: /volume1/Media/TV Shows/Married… with Children/Season 02/Married… with Children - S02E22 - All in the Family 360p.avi
Any ideas?
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### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 5, 2020, 12:55am UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/7 "2020-08-05T00:55:13Z")
If I sort by errors only, it’s littered with failed introdetector errors
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### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 5, 2020, 1:01am UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/9 "2020-08-05T01:01:52Z")
I use filebot and new episodes are renamed.
Here’s an example file path: M:\TV Shows\Breaking Bad\Season 01
Example Filename: Breaking Bad - S01E01 - Pilot 1080p.wmv
All TV shows follow the same format. As far as network connection, do you mean making sure the server has access to the internet?
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### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 5, 2020, 1:23am UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/11 "2020-08-05T01:23:04Z")
How would I go about making sure it’s communicating correctly? It’s able to download metadata and I can connect remotely to my server. About the only thing not working is the intros
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### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 5, 2020, 2:29am UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/13 "2020-08-05T02:29:17Z")
Ok, I’ll give that a shot and report back
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### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 5, 2020, 2:39am UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/14 "2020-08-05T02:39:03Z")
Ha! That may have been the problem. Reset the NAS & Router, Analyzed all the seasons again and it’s detecting intros without errors. It’s updating the entire library so it’ll take a little bit before I can confirm the “Skip Intro” button appears, but looks to have solved the issue. I really appreciate it trumpy81! I’ll check back when it’s done analyzing.
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### Author:  [@maxxuav](https://forums.plex.tv/u/maxxuav)
#### Post date: [August 7, 2020, 12:20am UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/15 "2020-08-07T00:20:20Z")
Just wanted to report back with my findings. That in fact was the issue. I’m back to skipping intros. Thanks trumpy81!!
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [November 5, 2020, 2:31am UTC](https://forums.plex.tv/t/intros-not-being-detected/620469/17 "2020-11-05T02:31:18Z")
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