iOS 6.7.1 update freezing server on all devices

[sa2000]

@DarkunderdoG

Below is the log files - No specific crash file. - PMS Version 1.18.5.2309 - Windows 10

Thanks - found the problem area. Discussing with the development team

[sa2000]

@arcangeluk

It seems the 6.7.2 update pushed through this morning has fixed whatever the issue is as I cannot replicate the issue any longer and playback is working fine! Hopefully others that were suffering from this have the same luck.

Your logs did not show the “freeze” / “hangs” that I could see in logs from @DarkunderdoG - some of the requests that hung in those logs did not hang in your case but a few took over 2 seconds to complete - so a bit related.

I am not aware of any 6.7.2 changes that would have a bearing on this - but glad that you no longer have an issue

[westen123]

This acutally helped! Thanks!! I had the same bug.

[arcangeluk]

I spoke too soon and the issues arose again, I must have sent the wrong logs so apologies for that, now that you have seen the correct logs though from someone else hopefully the issue can soon be fixed.

[sa2000]

@DarkunderdoG

Below is the log files - No specific crash file. - PMS Version 1.18.5.2309 - Windows 10

I have a Plex Media Server development build available with the fix for the problem observed in your logs. Would you be ok trying it out and confirming fix or not (and letting me have server logs to check out)?

[DarkunderdoG]

Yep, just send me the details on how to get the build and i’ll give it a go. Guessing its via TestFlight.

[Vmiyoshi]

I think an update came out for the Apple TV, because now every time I launch Plex on it, it’s crashing the server. I’m having the same issues with remote Apple TV’s, I had to turn off my remote access because my parent Apple TV kept crashing it as well. Windows and Mac clients don’t seem to cause the problem. I’m thinking about rolling back. But if you guys have a test build which my solve the problem, I wouldn’t mind testing it.Plex Media Server Logs_2020-02-03_21-10-24.zip (837.5 KB)

[Vmiyoshi]

I downgrade to 2171, everything appears to be stable so far…

(Crashed again)

[sa2000]

@Vmiyoshi

I think an update came out for the Apple TV, because now every time I launch Plex on it, it’s crashing the server. I’m having the same issues with remote Apple TV’s, I had to turn off my remote access because my parent Apple TV kept crashing it as well. Windows and Mac clients don’t seem to cause the problem. I’m thinking about rolling back. But if you guys have a test build which my solve the problem, I wouldn’t mind testing it.

could you get me server logs please after the issue arises

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

I would like to confirm that they are all the same issue

[Vmiyoshi]

Duplicated this issue with my 4K Apple TV.
Playing a video file crashes the server, (even on the version before the latest).
When you try to click on the Plex icon in the sys-tray, it disappears.
Uploaded my logs to my original post

[PlexUser2020]

I noticed a new beta PMS just came out. Does that fix the issue we have reported here? Please clarify. Thanks! (Not sure if the fix “The server could become unresponsive after navigating many preplay screens.” is meant for our issue here.)

Plex Media Server 1.18.6.2368 is now available in the Beta update channel.

FIXES:

(Ubuntu/Debian) The service may not have automatically started after upgrading an existing install.
The server could become unresponsive after navigating many preplay screens.

[westen123]

After a day the bug came back. I am also happy to try and report everything.

[midg]

Im seeing the same issues as well. As soon as we start playing a tv show on any of our iOS devices it kills the server a few mins later for everyone else. Unfortunately 5 of our 6 devices are iOS so we’re having to restart hourly. I have updated the Plex app on all devices to 6.7.2 but the issue still remains.

[sa2000]

A fix to the issue observed and investigated from evidence provided by @DarkunderdoG has now been released in beta release Plex Media Server 1.18.6.2638

• The server could become unresponsive after navigating many preplay screens.

See Release Notice

Plex Media Server

Plex Media Server 1.18.6.2368 is now available in the Beta update channel. FIXES: (Ubuntu/Debian) The service may not have automatically started after upgrading an existing install. The server could become unresponsive after navigating many preplay screens.

@DarkunderdoG please replace the development build I sent you with this beta release. So Uninstall 1.18.7.2363-b9b035627 through Add or Remove Programs and then download and install beta release 1.18.6.2368-97add474d

[Vmiyoshi]

This Beta has a bug, it seems like if you try to play any movie in a browser (tried my iPad Pro, Windows 10 Edge), it crashes the server (icon disappearing from the sys tray)

[sa2000]

@Vmiyoshi

This Beta has a bug, it seems like if you try to play any movie in a browser (tried my iPad Pro, Windows 10 Edge), it crashes the server (icon disappearing from the sys tray)

server logs please after a crash and restart

[sa2000]

@Vmiyoshi

I think an update came out for the Apple TV, because now every time I launch Plex on it, it’s crashing the server. I’m having the same issues with remote Apple TV’s, I had to turn off my remote access because my parent Apple TV kept crashing it as well. Windows and Mac clients don’t seem to cause the problem. I’m thinking about rolling back. But if you guys have a test build which my solve the problem, I wouldn’t mind testing i

These logs from version 1.18.5.2309-f5213a238 of Plex Media Server show crashes that relate to hardware transcoding and are covered by this post

Plex Media Server Crash with Hardware Acceleration Enabled

There is a later consolidated summary in another thread which i will paste here. Consolidating all info relating to crashes and hardware acceleration Following the test of new Intel driver by @Geran and previous feedback from @d0cx, we now have a conclusion to these crashes. So to summarize the fixes for Plex Media Server crashes when hardware acceleration is in use Intel Graphics Adapter Driver bug - leading to crash of the Plex Media Server process in module igdumdim32.dll This is now f…

[Vmiyoshi]

Agreed, I upgrade my video driver (intel), and no more crashes. When I was trying to watch something from a browser it was hw transcoding which was crashing the server. The freezing related to doing a lot of navigating appears to be resolved with the beta version of server code. Thank you for all your support!