# iOS Plex app bug won’t give transcode options above 480p
**URL:** https://forums.plex.tv/t/ios-plex-app-bug-won-t-give-transcode-options-above-480p/891968
**Category:** Plex Players
**Tags:** server-windows, ios-legacy
**Created:** [October 10, 2024, 11:08pm UTC](https://forums.plex.tv/t/ios-plex-app-bug-won-t-give-transcode-options-above-480p/891968 "2024-10-10T23:08:25Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@EJBN](https://forums.plex.tv/u/EJBN)
#### Post date: [October 10, 2024, 11:08pm UTC](https://forums.plex.tv/t/ios-plex-app-bug-won-t-give-transcode-options-above-480p/891968/1 "2024-10-10T23:08:25Z")
Server Version#: 1.41.0.8994
Player Version#: 8.40
Hi all!
There is a bug where you cannot transcode media past 480p when on cellular on an iOS device. It will show correct transcode playback settings in every other situation other then when I’m on cellular data.
This bug seems to now have existed for 3 years and has not been fixed. I’m a new user so it’s quite frustrating trying to troubleshoot the solution only to realise that it is a bug.
Here are links to previous threads:
- [Remote cellular limited to max 720p/2mbit](https://forums.plex.tv/t/remote-cellular-limited-to-max-720p-2mbit/716660)
- [https://forums.plex.tv/t/cellular-data-is-limited-even-if-its-not-selected-know-bug-in-ios/826296](https://forums.plex.tv/t/cellular-data-is-limited-even-if-its-not-selected-know-bug-in-ios/826296)
- [https://forums.plex.tv/t/ios-plex-app-wont-give-transcode-options-above-480p/801671](https://forums.plex.tv/t/ios-plex-app-wont-give-transcode-options-above-480p/801671)
- [https://www.reddit.com/r/PleX/comments/1bav2v3/max\_convert\_option\_is\_480p/](https://www.reddit.com/r/PleX/comments/1bav2v3/max_convert_option_is_480p/)
- [https://www.reddit.com/r/PleX/comments/x4pm6t/ios\_app\_bug\_remote\_stream\_capped\_at\_480p/](https://www.reddit.com/r/PleX/comments/x4pm6t/ios_app_bug_remote_stream_capped_at_480p/)
- [https://www.reddit.com/r/PleX/s/Advk54UPgL](https://www.reddit.com/r/PleX/s/Advk54UPgL)
- [https://www.reddit.com/r/PleX/s/qp7hOdqYWo](https://www.reddit.com/r/PleX/s/qp7hOdqYWo)
- [https://www.reddit.com/r/PleX/comments/1g0dbgj/plex\_ios\_app\_not\_showing\_correct\_transcode/](https://www.reddit.com/r/PleX/comments/1g0dbgj/plex_ios_app_not_showing_correct_transcode/)
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### Author:  [@bytat](https://forums.plex.tv/u/bytat)
#### Post date: [October 11, 2024, 3:27am UTC](https://forums.plex.tv/t/ios-plex-app-bug-won-t-give-transcode-options-above-480p/891968/2 "2024-10-11T03:27:15Z")
Good luck. Sadly I’ve given up on getting any response/acknowledgment on this by the devs. In the mean time I’ve found a workaround. Using Tailscale Plex thinks it’s on the same LAN when on mobile data. It’s enough to get proper transcoding to work.
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### Author:  [@EJBN](https://forums.plex.tv/u/EJBN)
#### Post date: [October 11, 2024, 3:50am UTC](https://forums.plex.tv/t/ios-plex-app-bug-won-t-give-transcode-options-above-480p/891968/3 "2024-10-11T03:50:11Z")
Thanks for the alternative, is that a paid solution?
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### Author:  [@x1ao4](https://forums.plex.tv/u/x1ao4)
#### Post date: [October 11, 2024, 4:47am UTC](https://forums.plex.tv/t/ios-plex-app-bug-won-t-give-transcode-options-above-480p/891968/4 "2024-10-11T04:47:24Z")
> [@iOS and iPad are limited to a maximum of 480p](https://forums.plex.tv/t/ios-and-ipad-are-limited-to-a-maximum-of-480p/858162):
>
> iPhone 13 pro max, the server is the latest version, and plex for ios is also the latest version, but when using traffic, it is limited to 480p and cannot display higher resolutions.iPhone has been upgraded to the latest 17.1。When switching to wifi, all available resolutions and bit rates are immediately displayed
> [@Bug Report: Transcoding capped at 2Mbps / 480p on iOS app](https://forums.plex.tv/t/bug-report-transcoding-capped-at-2mbps-480p-on-ios-app/789164):
>
> Server Version#: 1.25.9.5721 Player Version#: 8.1.1 (iOS) Hi, my iOS app on iPhone 13 Pro is unable to play media higher than 480p. The options available are either Original (Direct Play) or up to 2Mbps (480p) with no options in between. Below is a screenshot of the “Quality” option from the video player. [IMG\_7069-edit.PNG] Below are the settings applied on the app: [IMG\_7066-edit.PNG] I have done the following: Set up and tested port forwarding to the Plex Media Server [Screenshot\_2…
To supplement two identical reports. A temporary workaround you can use is to set the highest quality for remote playback in your app to your desired resolution, such as 720P or 1080P. This will force the video to be transcoded to your specified resolution during remote playback, bypassing the need to select a resolution from the transcoding options and overcoming the 480P limitation.
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### Author:  [@bytat](https://forums.plex.tv/u/bytat)
#### Post date: [October 11, 2024, 6:51am UTC](https://forums.plex.tv/t/ios-plex-app-bug-won-t-give-transcode-options-above-480p/891968/5 "2024-10-11T06:51:57Z")
No it’s free. It’s a vpn service built on the WireGuard protocol. You install it on the server and on your phone and set up your server as end point. Any time you want to access your home network you enable Tailscale on your phone. And as mentioned, it also makes Plex think it’s streaming locally on your lan even when your away from home, sidestepping the transcode above 4mbit/720p bug.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 11, 2025, 5:56am UTC](https://forums.plex.tv/t/ios-plex-app-bug-won-t-give-transcode-options-above-480p/891968/7 "2025-01-11T05:56:13Z")
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