Not a known problem
Try to get logs from server and ioS app and screenshots
and section on Emailing logs to yourself
What do I do with the logs then?
It’s clearly something with the app since it works with Infuse 5, via Safari on my MacBook and iPhone. Not a single buffering.
It’s just movies somehow… Would love to fix that… It’s not useable at this point.
Any help would be really appreciated.
Please attach the two zips here plus details of what was being played and the time
I’m sorry it took me so long, but I’ve been busy all week.
I’ll attach log files from the iOS app. Somehow I don’t get a zip file when downloading the log files from the server, and i can not attach the whole folder…
I’m running PMS on NVIDIA Shield (latest version) with PMS with Version 220.127.116.1173
14:15 - movie via the iOS app
14:16 - TV Seres via the iOS app
It started to happen since January I’d say. I’ve been running PMS on a Raspberry Pi before and did upgrade to the NVIDIA SHIELD tv in hope that this fixes the issue. But it didn’t…
any help would be appreciated…
Finally got the zip file of the server logs.
all data below for today, 30th April 2018. I’ve used the same movie and TV Show for every test.
14:13 - movie via Safari on my Mac __ works
14:14 - TV Show via Safari on my Mac __ works
14:15 - movie via iOS App (Plex) __ does not work
14:16 - TV Show via iOS App (Plex) __ works
14:17 - movie via Infuse 5 iOS App __ works
14:17 - TV Show via Infuse 5 iOS App __ works