# iPad no login possible

**URL:** <https://forums.plex.tv/t/ipad-no-login-possible/855634>\
**Category:** Plex Players\
**Tags:** server-synology, ios-legacy\
**Created:** [October 3, 2023, 9:35am UTC](https://forums.plex.tv/t/ipad-no-login-possible/855634 "2023-10-03T09:35:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Brendianer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brendianer/32/225842_2.png) [@Brendianer](https://forums.plex.tv/u/Brendianer)\
**Post date:** [October 3, 2023, 9:35am UTC](https://forums.plex.tv/t/ipad-no-login-possible/855634/1 "2023-10-03T09:35:20Z")

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Dear all  
I have a strange phenomenon and have had it for a while. I didn’t bother with it at first because I thought it would go away with an update.  
When I try to log in to my PLEX account with my iPad (with the latest software), I get the message “User could not be authenticated”. Try again. All further attempts remain equally unsuccessful.  
All other devices work perfectly, including SONOS.  
What can I do?

 ![Bildschirmfoto 2023-09-30 um 14.48.47](https://global.discourse-cdn.com/plex/original/4X/6/9/6/6962218a1fb64c0e21ecc1cff0cf9c654454e1fb.jpeg)

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**Author:** ![kaelaria](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kaelaria](https://forums.plex.tv/u/kaelaria)\
**Post date:** [October 3, 2023, 8:07pm UTC](https://forums.plex.tv/t/ipad-no-login-possible/855634/2 "2023-10-03T20:07:03Z")

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reset your password and don’t use special characters like $

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**Author:** ![Brendianer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/brendianer/32/225842_2.png) [@Brendianer](https://forums.plex.tv/u/Brendianer)\
**Post date:** [October 4, 2023, 8:22am UTC](https://forums.plex.tv/t/ipad-no-login-possible/855634/3 "2023-10-04T08:22:45Z")

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Is this the only solution?  
It works on all other devices.

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**Author:** ![kaelaria](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kaelaria](https://forums.plex.tv/u/kaelaria)\
**Post date:** [October 4, 2023, 2:49pm UTC](https://forums.plex.tv/t/ipad-no-login-possible/855634/4 "2023-10-04T14:49:20Z")

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iOS has different restrictions.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 2, 2024, 2:50pm UTC](https://forums.plex.tv/t/ipad-no-login-possible/855634/5 "2024-01-02T14:50:17Z")

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