# Is this a plex transcode error?

**URL:** <https://forums.plex.tv/t/is-this-a-plex-transcode-error/732873>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [July 30, 2021, 8:41pm UTC](https://forums.plex.tv/t/is-this-a-plex-transcode-error/732873 "2021-07-30T20:41:33Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![lttdude](https://avatars.discourse-cdn.com/v4/letter/l/22d042/32.png) [@lttdude](https://forums.plex.tv/u/lttdude)\
**Post date:** [July 30, 2021, 8:41pm UTC](https://forums.plex.tv/t/is-this-a-plex-transcode-error/732873/1 "2021-07-30T20:41:33Z")

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Server Version#: linux 1.23.6.4881-e2e58f321  
Player Version#: shield 8.20.1.26670

`Caught exception trying to stream file: /Plex Media Server/Cache/Transcode/Sessions/plex-transcode-64dw3yhbeba/media-02tcq33.ts: write: protocol is shutdown`

is this a transcode error?

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**Author:** ![taylrjones](https://avatars.discourse-cdn.com/v4/letter/t/34f0e0/32.png) [@taylrjones](https://forums.plex.tv/u/taylrjones)\
**Post date:** [August 2, 2021, 4:20am UTC](https://forums.plex.tv/t/is-this-a-plex-transcode-error/732873/2 "2021-08-02T04:20:12Z")

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I’m also getting a lot of these errors and have clients getting playback errors. As far as I know nothing has changed on my setup that would introduce the problem. It seems to go away for a short while when I reboot my system but other than that I haven’t been able to isolate the cause.

 ![image](https://global.discourse-cdn.com/plex/original/3X/1/b/1ba968c1291aa30261543434d73114c559c2121b.jpeg)  
[Plex Media Server Logs\_2021-08-02\_04-12-57.zip](https://forums.plex.tv/uploads/short-url/9I2oFhsZWljUS4wHOna9kf20bQ8.zip) (6.6 MB)

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**Author:** ![D34DC3N73R](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/d34dc3n73r/32/108198_2.png) [@D34DC3N73R](https://forums.plex.tv/u/D34DC3N73R)\
**Post date:** [August 25, 2021, 7:39am UTC](https://forums.plex.tv/t/is-this-a-plex-transcode-error/732873/3 "2021-08-25T07:39:22Z")

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I’m also seeing this in my logs.

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**Author:** ![Justin-Weldon](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/justin-weldon/32/222864_2.png) [@Justin-Weldon](https://forums.plex.tv/u/Justin-Weldon)\
**Post date:** [October 4, 2021, 9:46am UTC](https://forums.plex.tv/t/is-this-a-plex-transcode-error/732873/4 "2021-10-04T09:46:02Z")

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Yep same on my side:

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 2, 2022, 9:46am UTC](https://forums.plex.tv/t/is-this-a-plex-transcode-error/732873/5 "2022-01-02T09:46:48Z")

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