# Issue - Need help

**URL:** <https://forums.plex.tv/t/issue-need-help/168036>\
**Category:** General Discussions\
**Created:** [November 22, 2016, 7:30pm UTC](https://forums.plex.tv/t/issue-need-help/168036 "2016-11-22T19:30:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![trash116](https://avatars.discourse-cdn.com/v4/letter/t/f05b48/32.png) [@trash116](https://forums.plex.tv/u/trash116)\
**Post date:** [November 22, 2016, 7:30pm UTC](https://forums.plex.tv/t/issue-need-help/168036/1 "2016-11-22T19:30:41Z")

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Hi,  
Hope I can post my request for help on this part of forum - I posted it on Android section a while ago and cant get any response - and it’s stopping me using Plex at moment:

Any help or advice on my problem would be great.

When trying to play music over my mobile (cell) phone network the android app i’m having a lot of problems. Songs will either just not start, or once started stop and I get a message “media player error” and the app stops

I have the latest version of plex on my nuc (updated last night)  
I have latest version of android app (updated last night)  
My phone is an old Samsung galaxy S3 - android version 4.3

The problem has been happening for about 7-10 days, both before and after the updates. Prior to this everything was working fine.

Strangely everything was working fine on my much newer phone - Sony z3 compact, which has a much more up to date version of android. Is it something to do with my android version on the Samsung.

Any help would be great  
Many Thanks

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 10:16pm UTC](https://forums.plex.tv/t/issue-need-help/168036/2 "2020-01-07T22:16:01Z")

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Closed on January 7, 2020, 10:16pm UTC