# Issue REmote access - Not available outside your network

**URL:** <https://forums.plex.tv/t/issue-remote-access-not-available-outside-your-network/778936>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [March 2, 2022, 2:28am UTC](https://forums.plex.tv/t/issue-remote-access-not-available-outside-your-network/778936 "2022-03-02T02:28:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Krachengeholz](https://avatars.discourse-cdn.com/v4/letter/k/7cd45c/32.png) [@Krachengeholz](https://forums.plex.tv/u/Krachengeholz)\
**Post date:** [March 2, 2022, 2:28am UTC](https://forums.plex.tv/t/issue-remote-access-not-available-outside-your-network/778936/1 "2022-03-02T02:28:52Z")

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Server Version#: 1.25.6.5577

Since last sunday I got that remote access error telling Not available outside your network but still my friends has access but got the message Indirect connection. It was back to normal after a time and now teh issue is back. I don’t understand since I did nothing and server is up to date.

Anyone knows how fix this ?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [March 2, 2022, 6:30pm UTC](https://forums.plex.tv/t/issue-remote-access-not-available-outside-your-network/778936/2 "2022-03-02T18:30:12Z")

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You’ll need to dig a little deeper. When it comes to remote access, there’s many players involved, giving you a multitude of things that can possibly go wrong.

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 31, 2022, 6:31pm UTC](https://forums.plex.tv/t/issue-remote-access-not-available-outside-your-network/778936/3 "2022-05-31T18:31:08Z")

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