# Issue with my server, remote access **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [October 10, 2022, 7:13pm UTC](https://forums.plex.tv/t/issue-with-my-server-remote-access/814320 "2022-10-10T19:13:56Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![mystline](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mystline/32/290043_2.png) [@mystline](https://forums.plex.tv/u/mystline)\ **Post date:** [October 10, 2022, 7:13pm UTC](https://forums.plex.tv/t/issue-with-my-server-remote-access/814320/1 "2022-10-10T19:13:56Z")
Greetings, I am running a server for myself, some close friends and family, i have a 1 GB fiber connection (Up and down), i have my ports forwarded and i have an static ip, for some reason the users on my server can not go past 2 Mbps when watching and it results in 4K and full hd television/cinema to go into 720p SD. I was wondering if any of you might know what is causing this issue ?. When watching locally there are no issues. only remote. Server Version#:1.29.0.6244 ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 10, 2022, 7:19pm UTC](https://forums.plex.tv/t/issue-with-my-server-remote-access/814320/2 "2022-10-10T19:19:31Z")
Check #1 → let your friends check the remote streaming quality preference in their client apps. Many clients default to 720p @ 2 Mbps. Check #2 → check the `Now Playing` section of your server dashboard while one of those friends is streaming from your server. Specifically have a look if the stream is displayed as remote or indirect (indirect/relayed connections are limited to 2 Mbps and can be linked to some glitch in a remote access configuration). ![Exemplary screenshot from the "now playing" section](https://support.plex.tv/wp-content/uploads/sites/4/2013/11/Screen-Shot-2018-12-18-at-5.23.55-PM.png) [https://support.plex.tv/articles/200871837-status-and-dashboard/](https://support.plex.tv/articles/200871837-status-and-dashboard/) If the above indicates there’s a problem with your remote access setup… best start looking into this guide on troubleshooting common remote access issues. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![mystline](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mystline/32/290043_2.png) [@mystline](https://forums.plex.tv/u/mystline)\ **Post date:** [October 10, 2022, 8:46pm UTC](https://forums.plex.tv/t/issue-with-my-server-remote-access/814320/3 "2022-10-10T20:46:50Z")
Dude thank you so much, it was them, not me. I’ve been racking my brain for a week trying to figure out what was going wrong, even deleted the server and put it up again. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2023, 8:47pm UTC](https://forums.plex.tv/t/issue-with-my-server-remote-access/814320/4 "2023-01-08T20:47:13Z")
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