# Issue with Plex and HDHomeRun
**URL:** https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877
**Category:** Live TV & DVR
**Tags:** livetv-dvr, server-mac
**Created:** [August 11, 2025, 2:44pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877 "2025-08-11T14:44:18Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Kenny-Grue](https://forums.plex.tv/u/Kenny-Grue)
#### Post date: [August 11, 2025, 2:44pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/1 "2025-08-11T14:44:19Z")
Server Version#: 1.42.1.10054
Player Version#: 4.147.1
Tuner Make/Model: SiliconDust HDHomeRun Flex Quattro
Hi,
I have an issue getting my new HDHomeRun Flex Quattro working in Plex. When I try and play anything from the guide, it says Playback Error, could not tune channel.
I’ve included the screenshots of this and the HDHomeRun configured in Plex. The HDHomeRun is on the network and accessible.
It works fine from the Channels app on my AppleTV.
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### Author:  [@JCHH](https://forums.plex.tv/u/JCHH)
#### Post date: [August 11, 2025, 5:18pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/2 "2025-08-11T17:18:47Z")
Is this iOS/tvOS?
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### Author:  [@pinerballa\_yahoo\_com](https://forums.plex.tv/u/pinerballa_yahoo_com)
#### Post date: [August 11, 2025, 6:20pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/3 "2025-08-11T18:20:49Z")
I am having the same issue. It has happened the last two mornings. I have fixed it by reinstalling the Plex server app. It works fine all day. In the morning, same issue.
Any thoughts on fix? First time it’s ever done this.
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### Author:  [@Kenny-Grue](https://forums.plex.tv/u/Kenny-Grue)
#### Post date: [August 11, 2025, 6:25pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/4 "2025-08-11T18:25:16Z")
That’s on the web client. On iOS I just get a spinning circle.
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### Author:  [@bgate](https://forums.plex.tv/u/bgate)
#### Post date: [August 14, 2025, 4:06pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/5 "2025-08-14T16:06:09Z")
Same issue here. Get the error on web client - AppleTV just spins with nothing happening. HDHomeRun app works fine, no issues.
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### Author:  [@Jon\_Danger](https://forums.plex.tv/u/Jon_Danger)
#### Post date: [August 17, 2025, 1:06am UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/6 "2025-08-17T01:06:09Z")
I am having the same issue. The HDhomerun app shows all the channels on my tuner, but plex isn’t hooking in correctly anymore. This just started happening recently. I noticed some stuff I had set to record to DVR didn’t record, and then when I checked, it wasn’t connecting to channels.
I uninstalled and re-installed the DVR, and now it doesn’t error, but the channels will not load in.
Resetting the DVR appears to have fixed it, but it is being very buggy and slow.
---
### Author:  [@jranck](https://forums.plex.tv/u/jranck)
#### Post date: [August 20, 2025, 4:26am UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/7 "2025-08-20T04:26:31Z")
Same problem here. I’m not able to play TV on plex web. My iOS app does nothing but a spinning wheel. Over the years there have been several of these threads and all were closed without any solution or suggestions. I’ve tried deleting and reinstalling the DVR. Nothing seems to work. I can reach my HDHomeRun via the web interface. The signal strength is 100%. It seems to be something in the **transcoding** , but I have no way to diagnose anything. Sorry, I meant **encoding** not transcoding.
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### Author:  [@pl\_5309](https://forums.plex.tv/u/pl_5309)
#### Post date: [August 20, 2025, 11:55am UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/8 "2025-08-20T11:55:36Z")
Click on the cog for the tuner and make sure you have Convert Video While Recording set to Off and Use hardware-accelerated video encoding unchecked.
Under server settings \> Transcoder
Enable HEVC video Encoding (experimental) Never or HEVC sources only.
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### Author:  [@pl\_5309](https://forums.plex.tv/u/pl_5309)
#### Post date: [August 20, 2025, 11:59am UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/9 "2025-08-20T11:59:36Z")
> [@jranck](#):
>
> Over the years there have been several of these threads and all were closed without any solution or suggestions
Probably because they were just a bunch of “me too” posts with no real information or missing the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) zip file.
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### Author:  [@jranck](https://forums.plex.tv/u/jranck)
#### Post date: [August 20, 2025, 1:30pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/10 "2025-08-20T13:30:58Z")
You’re probably right.
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### Author:  [@jranck](https://forums.plex.tv/u/jranck)
#### Post date: [August 20, 2025, 1:34pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/11 "2025-08-20T13:34:35Z")
New information from my problem. If I hit record, the program records just fine and can be watched after recording. I’ve tried turning off hardware-accelerated encoding and making sure convert video while recording is turned off. No change. I can record and watch later, but still cannot watch live.
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### Author:  [@pl\_5309](https://forums.plex.tv/u/pl_5309)
#### Post date: [August 20, 2025, 1:45pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/12 "2025-08-20T13:45:33Z")
You either don’t have enough CPU (low power NAS) or some other setup issue, but without logs this will go nowhere.
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### Author:  [@jranck](https://forums.plex.tv/u/jranck)
#### Post date: [August 20, 2025, 1:53pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/13 "2025-08-20T13:53:01Z")
I’ve collected logs. What do I post and how do I post them? I guarantee it isn’t a CPU/low powered NAS problem as the issue just started recently. When I watch the CPU utilization with Plex running, I’m at about a 3% load.
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### Author:  [@pl\_5309](https://forums.plex.tv/u/pl_5309)
#### Post date: [August 20, 2025, 2:39pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/14 "2025-08-20T14:39:24Z")
1. Go to Settings \> Manage \> Troubleshooting in Plex Web App
2. Click the Download Logs button
3. Save the resulting zip file
4. Drag the zip file to an open reply window.
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### Author:  [@Kenny-Grue](https://forums.plex.tv/u/Kenny-Grue)
#### Post date: [August 20, 2025, 3:41pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/15 "2025-08-20T15:41:07Z")
I’ve tried recording, but for me that doesn’t even work. Same issue. I’ve also changed the settings to match what was suggested.
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### Author:  [@jranck](https://forums.plex.tv/u/jranck)
#### Post date: [August 20, 2025, 8:26pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/16 "2025-08-20T20:26:26Z")
Logs here.
[Plex Media Server Logs\_2025-08-20\_07-50-39.zip](https://forums.plex.tv/uploads/short-url/uJv7q7qJ0oJGIioAmjN7dJhxXyd.zip) (3.8 MB)
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### Author:  [@pl\_5309](https://forums.plex.tv/u/pl_5309)
#### Post date: [August 21, 2025, 4:42pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/17 "2025-08-21T16:42:27Z")
@jranck
At your convenance:
Go to Server Settings \> General and uncheck Enable Plex Media Server verbose logging
> Verbose logging is only useful to debug specific issues and should only be enabled if requested by support staff
It just made it harder to see what was going on.
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### Author:  [@pl\_5309](https://forums.plex.tv/u/pl_5309)
#### Post date: [August 21, 2025, 5:22pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/18 "2025-08-21T17:22:42Z")
This is said in “General” and not to any one particular person.
Since the introduction of the “Remote Watch” pass, Plex is a little more picky about network connections from clients. If you are having issues with the “New Experience” clients then you will have to validate that you do not have DNS problems. (If you are using docker then you need to check from within the container.)
Check logs for these conditions:
Your server has to be claimed with a working CERT.
```auto
DEBUG - CERT: incomplete TLS handshake from [::ffff:x.x.x.x]:57015: Connection reset by peer
WARN - [CERT/OCSP] getCertInfo failed; skipping stapling
```
Your router and ISP can’t modify the DNS request for your server.
_nslookup plex.tv should return at least two addresses_
Your router can’t block DNS rebinding for plex.direct and should return an address for your servers CERT
`Network: xx-xx-xx-x.abcdefghijklmnopqrstuvwxyz012345.plex.direct failed to resolve to xx.xx.xx.xx but instead yielded (null)`
Too many failed Cert requests will cause your server to be blocked by Plex.
Last thing would be codecs and the transcoder with regard to the DVR:
Android Mobile and IOS clients no longer have mpeg2 decode ability so everything gets transcoded to h.264 unless you set it for HEVC which I don’t recommend. Decode will always be software which hits the CPU hard and is a bummer for NAS users. Hopefully they will finish up the FFMPEG upgrade to 6.1, break a bunch of stuff and then work on the Transcoder.
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### Author:  [@jranck](https://forums.plex.tv/u/jranck)
#### Post date: [August 21, 2025, 5:54pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/19 "2025-08-21T17:54:38Z")
New logs without verbose logging here:
[Plex Media Server Logs\_2025-08-21\_11-52-49.zip](https://forums.plex.tv/uploads/short-url/tYJeYlUxdHDroX9UO2qmFCwg9RQ.zip) (3.5 MB)
One more thing. We use Apple TV with the Plex app to stream from our local media server to our TV. I can watch live TV through the Apple TV.
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### Author:  [@pl\_5309](https://forums.plex.tv/u/pl_5309)
#### Post date: [August 22, 2025, 3:56pm UTC](https://forums.plex.tv/t/issue-with-plex-and-hdhomerun/928877/20 "2025-08-22T15:56:33Z")
> [@jranck](#):
>
> I can watch live TV through the Apple TV
AFAIK, Apple TV doesn’t have the new experience and still allows non ssl communication with the Plex server.
Verbose is till active, I see where I dropped the last step that you have to restart your server after saving the setting.
Local DNS is not resolving your server.
DNS-Rebinding protection is active.
Remote Access is configured but not working.
I respect peoples right to use their server their way, but you should at least ensure that any tunnels, reverse proxies, addons etc are configured properly and most importantly disclose them. This is the primary reason Plex employees won’t even comment on a thread, it’s like walking into a minefield. Ultimately if your networking isn’t working it is a user problem.
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