# Issue with Skip Intro, video not playing

**URL:** https://forums.plex.tv/t/issue-with-skip-intro-video-not-playing/932980
**Category:** Plex Players
**Tags:** android-tv
**Created:** [October 29, 2025, 6:40am UTC](https://forums.plex.tv/t/issue-with-skip-intro-video-not-playing/932980 "2025-10-29T06:40:53Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![EZTutty](https://avatars.discourse-cdn.com/v4/letter/e/90ced4/32.png) [@EZTutty](https://forums.plex.tv/u/EZTutty)
#### Post date: [October 29, 2025, 6:40am UTC](https://forums.plex.tv/t/issue-with-skip-intro-video-not-playing/932980/1 "2025-10-29T06:40:53Z")

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Server Version#: v1.42.2.10156  
Player Version#: latest on Google Play Store

On my Google TV (TCL Q7C) I’ve noticed when I use the ‘Skip Intro’ button, it will skip to the correct position and then not play any further (not paused, just hung). Sometimes closing that video and resuming works. Sometimes I have to close the app and reopen to get it to play.

This also happens sometimes when seeking within the video manually.

What I have noticed though is that this only seems to be an issue when using EAC3 audio, and only when ‘Manual Skip Intro’s’ is enabled (not tried auto). With it disabled I can skip through the video with no issues.

I’ve attached some logs (player set to log to server) as the issue happened. Logs were cleared and server restarted before logging, so shouldn’t be too much to look through.

[Plex Media Server Logs\_2025-10-28\_20-29-01.zip](https://forums.plex.tv/uploads/short-url/fMulaQnQ5Ng3k1QBAocdE4GT4dE.zip) (58.0 KB)

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### Author: ![Opticlops](https://avatars.discourse-cdn.com/v4/letter/o/c5a1d2/32.png) [@Opticlops](https://forums.plex.tv/u/Opticlops)
#### Post date: [November 16, 2025, 9:59am UTC](https://forums.plex.tv/t/issue-with-skip-intro-video-not-playing/932980/2 "2025-11-16T09:59:27Z")

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I have the same behavior on that tv

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [February 14, 2026, 10:00am UTC](https://forums.plex.tv/t/issue-with-skip-intro-video-not-playing/932980/3 "2026-02-14T10:00:18Z")

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