# Issue with slow loading home screen **URL:** \ **Category:** Plex Players\ **Tags:** android-mobile-legacy, android-tv\ **Created:** [November 14, 2023, 6:52pm UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600 "2023-11-14T18:52:53Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 14, 2023, 6:52pm UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/1 "2023-11-14T18:52:53Z")
I’ve been having a major bug and another bug when accessing Plex on my Android phone or Fire Cube, Fire Stick and computer. First, it takes 30-45secs to load the home screen. Second, any time I scroll to an item, if I am not active for more than 5 seconds, it will scroll me to the top of the first item on the screen. No matter what screen I’m looking at, a list of my movies, an episode, no matter what. I’ve been gathering opinions about this and the resounding conclusion is switch to a new account. Would Plex like to help with this? ---
**Author:** ![BeattifulCadaver](https://avatars.discourse-cdn.com/v4/letter/b/d26b3c/32.png) [@BeattifulCadaver](https://forums.plex.tv/u/BeattifulCadaver)\ **Post date:** [November 15, 2023, 12:26am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/2 "2023-11-15T00:26:45Z")
**Need Plex Support Associate:** If that is really a "need’ then you are probably out of luck as there really, except rarely, is no such thing. All support is handled through this forum… If you ask with details and include logs and details of your hardware/software setup then help will, probably, be forthcoming. . Without exact questions answers will be hard to find. Since this is not an issue I have heard of before I doubt it is a simple find and fix. It will take a while to diagnose and fix. However I very much doubt it is a problem within Plex. Most probably there is something in your setup that is causing issues. BTW: Servers should, generally, do nothing but serve and if yours has a lot of other tasks that that could be a problem. In general, Plex does not work and play well with others. ---
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 15, 2023, 12:46am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/3 "2023-11-15T00:46:24Z")
If Plex support doesn’t want to help, there are 2 other well known servers that don’t have issues. I pardon you for interrupting our conversation. Now leave and let the qualified people take over, please. ---
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 15, 2023, 1:18am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/5 "2023-11-15T01:18:47Z")
I don’t appreciate the combative way you are coming at me. Let’s try it again with legitimate questions before they transfer my account. I excuse nothing on your behavior and if that is the way members are talked to, it’s not productive. You are acting like I personally called a bug against you, by name. Which I didn’t. Can we get an adult here? I don’t want to argue with Twitter and Reddit warriors. Best Regards, Tony B. Show quoted text ---
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 15, 2023, 1:38am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/7 "2023-11-15T01:38:34Z")
You are also putting the display the lack of Plex support. Apparently, too big for their britches. I asked SUPPORT a legitimate question and it was not something you need to ring in on. I asked Plex support, I didn’t ask any members of the community. ---
**Author:** ![shark2k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shark2k/32/305908_2.png) [@shark2k](https://forums.plex.tv/u/shark2k)\ **Post date:** [November 15, 2023, 1:41am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/8 "2023-11-15T01:41:58Z")
With all due respect, you started the “combative” attitude. @BeattifulCadaver came in giving you perfectly reasonable advice. Whether you like it or not, the forums are the support for Plex. That means you are going to get help from other Plex users as well as forum moderators and sometimes some employees. Your OP gives some info on the issue, but you failed to provide the server version you are on as well as the Plex clients versions you are using. You can also either have given the logs or mentioned you will PM logs to anybody that is willing to take a look if you are not comfortable just posting them right away. Also, regarding your “there are 2 other well known servers that don’t have issues” comment. No software in this realm is going to be be 100% perfect, so I highly doubt those 2 other servers don’t have issues. Additionally, you can very easily run them all side by side (I run all 3 servers on the same machine pointing to the same directories for the libraries). Doing that, you can then determine which server works best for you and use that one. Bottom line, you could also have just ignored BeattifulCadaver and waited to see if you received a reply from someone from Plex (which is not always a guarantee on the forums). -Shark2k ---
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 15, 2023, 2:07am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/9 "2023-11-15T02:07:52Z")
In all due respect, I didn’t ask your opinion. I asked Plex Support. If they decide not to answer, that will be something I need to think about ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [November 15, 2023, 2:11am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/10 "2023-11-15T02:11:01Z")
> [@abuttino](#): > > First, it takes 30-45secs to load the home screen. If this is when first opening the app after having not used it for some time, it could be that it is timing out trying to establish a connection to a server to which you have been granted access (but to which it cannot connect, or can’t connect to quickly). I’d recommend you check all of your pinned sources on the left of your screen to ensure all of them are active/valid. Perhaps unpin everything you can, close the app, and restart? > [@abuttino](#): > > Second, any time I scroll to an item, if I am not active for more than 5 seconds, it will scroll me to the top of the first item on the screen. No matter what screen I’m looking at, a list of my movies, an episode, no matter what. I’ve not experienced this particular issue. What specific clients are you using where you see this behavior? ---
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 15, 2023, 2:22am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/11 "2023-11-15T02:22:42Z")
All of them. ---
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 15, 2023, 2:35am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/12 "2023-11-15T02:35:47Z")
Thanks for your input, and I appreciate it. This needs to be answered by Plex. I really don’t understand why people felt their deal to chip in. Like I said, if Plex won’t take care of this, it’s easy to know what the next step is. Let’s run a campaign on Twitter?.. I just asked a very simple question that was fought off by underlings. Either Plex support answers me or. . . It’s like the I-10 freeway. ---
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 15, 2023, 3:05am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/14 "2023-11-15T03:05:28Z")
I’m glad that “Plex people” are there. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 15, 2023, 3:07am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/15 "2023-11-15T03:07:05Z")
May I be of assistance ? Sorry for the delay. I had to address another issue. In reading your the OP, initial thought is a network / wifi speed problem . I think looking at the client/player logs would be helpful. In the future, given this is android based, opening the thread under the Streaming Players - Android tags would be beneficial. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 15, 2023, 3:19am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/16 "2023-11-15T03:19:56Z")
> [@abuttino](#): > > If Plex support doesn’t want to help, there are 2 other well known servers that don’t have issues. > > I pardon you for interrupting our conversation. Now leave and let the qualified people take over, please. This is a user-based forum. Please keep it civil. My local time is 22:20 hrs; well past the end of my day as this issue opened. Please do grant us lives too? ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [November 15, 2023, 3:25am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/17 "2023-11-15T03:25:32Z")
I don’t know if this is still accurate, but it seems like an important detail if its > [@Seeing Push messages that I have accessed my server when I have not](https://forums.plex.tv/t/seeing-push-messages-that-i-have-accessed-my-server-when-i-have-not/854767/4): > > My server is in Florida, I’m in AZ. ---
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 15, 2023, 2:18pm UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/18 "2023-11-15T14:18:29Z")
I didn’t complain about the other thing, however it gets brought up. 1.) Taking “forever” to load ‘Home’ 2.) Can’t waste time, you have to decide on it now. I asked for Plex support, I didn’t ask for community support l. ---
**Author:** ![Yaracuy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/yaracuy/32/313162_2.png) [@Yaracuy](https://forums.plex.tv/u/Yaracuy)\ **Post date:** [November 15, 2023, 2:50pm UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/19 "2023-11-15T14:50:02Z")
> [@abuttino](#): > > I asked for Plex support, I didn’t ask for community support l. You got both! Chuck is a Team Member and the rest, community. So everything is OK. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 15, 2023, 3:44pm UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/20 "2023-11-15T15:44:11Z")
@abuttino The forums is a community, where people help each other! There’s absolutely no reason to attack others, that are trying to help you out! And you can’t simply ignore the community, and demand Plex Support, since the support is the forums and the community, which also happens to include Plex employees So far we had several complains about language and tone used by you, and I tend to agree with the people that flagged this, and as such urge you to accept the community reaching out to you ---
**Author:** ![abuttino](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@abuttino](https://forums.plex.tv/u/abuttino)\ **Post date:** [November 16, 2023, 7:59am UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/21 "2023-11-16T07:59:55Z")
@post21 are you a member of the team or have access to accounts? ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [November 16, 2023, 11:06pm UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/22 "2023-11-16T23:06:47Z")
The only people who you’ve tagged or responded to in this thread is all the people who say you don’t want to talk to. You have ignored both of the employees while you simultaneously claim Plex doesn’t care Some of the people community members you’re complaining about have already helped you with other issues in the past and it didn’t seem to be a problem with you The only person here who hasn’t tried to help you is **YOU!!!** ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 17, 2023, 11:34pm UTC](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600/23 "2023-11-17T23:34:52Z")
> [@abuttino](#): > > I asked for Plex support Plex support is the community! And even though I might wear an employee badge, some of the people you turned down know way more than I could ever hope for regarding Plex! [Next page](https://forums.plex.tv/t/issue-with-slow-loading-home-screen/859600.md?page=2)