Issue with Tv cover/poster art in Roku only

roku

#1

I am having an issue with some of my TV cover/poster art in the Roku App. In the Web and Windows mobile app, every thing displays fine. Some of the art was there a one point and then disappeared. I have searched around a bit but I have not found anything similar to my peculiar problem. Is there a cache for the Roku to reset/clear?
Thanks
dsto


#2

Double check your PMS and make sure the show has a poster. I had a similar issue where my poster got removed so the Roku was showing screenshots instead.


#3

All posters are showing up just fine in Plex Media Server. As they do in the Windows Mobile App and Plex Home Theater. Thanks for the reply!


#4

Ok. Can you take some pictures so I can see the problem? Just to make sure we are on the same page.


#5

I sure will. It will be a bit later today before I get back home. Thanks for your time.


#6




As you can see, the top picture is one of my Roku 3’s (I have 2 and 1 Roku stick, that does the same thing). you can see, for example. Alias does not have a poster/cover art. (Maybe 1/3+ of my TV shows only are missing poster/cover art.)
The 2nd and 3rd picture are Plex Web and Plex Home Theater respectively. The pictures were taken within minutes of each other.
Kinda weird eh?
Thoughts?


#7

Strange. I don't know how to reset individual clients, but you can reset all thumbnails for all clients by clearing out the cache folder identified in this article https://support.plex.tv/hc/en-us/articles/204041406-Where-are-Plex-Media-Server-cached-images-stored-on-my-computer-. This will force PMS to generate all new images. Hopefully this is just some images getting corrupted and this will fix it.


#8

That worked. I knew there was some way to reset for all clients, but I wanted to hear from someone with experience before I tried. You totally nailed it! Thanks for your help!
dsto


#9

Awesome! Glad it is fixed.


#10

I've run into this issue prob 4-5 times /w my Roku. Wish there was a permanent fix instead of deleting cache every few months.


#11

I’m having this issue and deleting the cache did not help. I tried removing the Plex app from the (Roku) and reinstalling but that did not help either.