# Issue with Xbox 360 only **URL:** \ **Category:** General Discussions\ **Tags:** server-synology, xbox-360\ **Created:** [December 21, 2019, 11:18am UTC](https://forums.plex.tv/t/issue-with-xbox-360-only/511913 "2019-12-21T11:18:03Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Drudrus](https://avatars.discourse-cdn.com/v4/letter/d/9d8465/32.png) [@Drudrus](https://forums.plex.tv/u/Drudrus)\ **Post date:** [December 21, 2019, 11:18am UTC](https://forums.plex.tv/t/issue-with-xbox-360-only/511913/1 "2019-12-21T11:18:03Z")
Hello guys, I love Plex, i’m using it since few years for now, and it’s totally awesome 🙂 Recently (less than 2 month i would say), i cannot read anything from an Xbox 360 from the web, the movie load and it never begins. Everything is fine locally and remotely from an iOS device, i guess the processor behind is stronger. The server is configured since the beginning on a HP MicroServer Gen 8 with this CPU i3-4130, OS is Xpenology 6.1.7 I have attached the log, but i can see a lot of these : ```auto Dec 21, 2019 11:58:28.662 [0x7f2f245a9700] ERROR - MDE: unable to find a working transcode profile for video stream Dec 21, 2019 11:58:28.662 [0x7f2f245a9700] ERROR - MDE: no compatible media decisions are available Dec 21, 2019 11:58:32.737 [0x7f2e9c641700] WARN - Transcode runner appears to have died. Dec 21, 2019 12:02:41.233 [0x7f2ea0855700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one). Dec 21, 2019 12:03:04.484 [0x7f2ea19e9700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 21, 2019 12:03:04.484 [0x7f2ea19e9700] ERROR - [FFMPEG] - Could not dynamically load CUDA ``` I have this error : “Error communicating with the Plex media server. Make sure it’s turned on and accessible and try again.” If someone have an idea that would be really good. [Plex Media Server Logs\_2019-12-21\_12-05-46.zip](https://forums.plex.tv/uploads/short-url/TZkSAF3drHwiMV4xBFjX5ex0K7.zip) (1007.4 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 21, 2019, 4:58pm UTC](https://forums.plex.tv/t/issue-with-xbox-360-only/511913/2 "2019-12-21T16:58:03Z")
please turn DEBUG logging on, keeping VERBOSE off. (it doesn’t use more space with DEBUG on) Your logs show only errors but it also indicates Database fragmentation (Scheduled Tasks - Optimize Database) ```auto Dec 20, 2019 02:00:34.083 [0x7f2f26efc700] WARN - JobManager: Could not find job for handle 14203 Dec 20, 2019 02:04:13.291 [0x7f2ea16fb700] WARN - SLOW QUERY: It took 400.000000 ms to retrieve 1 items. Dec 20, 2019 02:04:38.523 [0x7f2ea16fb700] WARN - SLOW QUERY: It took 250.000000 ms to retrieve 1 items. Dec 20, 2019 02:04:43.955 [0x7f2f26efc700] WARN - Held transaction for too long (../Library/MetadataCollection.cpp:237): 0.120000 seconds ``` After enabling DEBUG logging, restart PMS so we can see what it’s trying to do at time of failure. ---
**Author:** ![Drudrus](https://avatars.discourse-cdn.com/v4/letter/d/9d8465/32.png) [@Drudrus](https://forums.plex.tv/u/Drudrus)\ **Post date:** [December 31, 2019, 12:24pm UTC](https://forums.plex.tv/t/issue-with-xbox-360-only/511913/3 "2019-12-31T12:24:41Z")
Hi ChuckPA, Thank you for your reply, sorry for the delay, the end of the year is pretty busy for everythone i guess 🙂 This is the last log, i have enable logging (not detailed) / restart PMS but don’t see any verbose option to disable. [Plex Media Server Logs\_2019-12-31\_13-22-57.zip](https://forums.plex.tv/uploads/short-url/lj4zl0Qmp6IhAQtVOonIaQyloGL.zip) (988.2 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 31, 2019, 6:59pm UTC](https://forums.plex.tv/t/issue-with-xbox-360-only/511913/4 "2019-12-31T18:59:07Z")
You didn’t enable DEBUG. (Did you remember to click “SAVE” when done? ) **Settings - Server - General - Show Advanced** ```auto Dec 31, 2019 13:15:18.911 [0x7f5401526700] INFO - Refreshing paths watched by LibraryUpdateManager Dec 31, 2019 13:15:20.349 [0x7f53e3735700] INFO - AutoUpdate: no updates available Dec 31, 2019 13:15:21.624 [0x7f5403e79700] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (4b6cf9b5-c351-4e5f-804e-37b6ec9f8471, expected fcfd5889-be9d-4daf-8a87-6d797cdbf8b6) Dec 31, 2019 13:15:21.712 [0x7f5400c5c700] ERROR - [PlexRelay] kex protocol error: type 7 seq 11 Dec 31, 2019 13:15:21.833 [0x7f5400c5c700] INFO - [PlexRelay] Allocated port 25263 for remote forward to 127.0.0.1:32401 Dec 31, 2019 13:16:45.168 [0x7f5400680700] INFO - AutoUpdate: no updates available Dec 31, 2019 13:19:29.957 [0x7f54035af700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:19:29.957 [0x7f54035af700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:19:29.957 [0x7f54035af700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:19:29.957 [0x7f54035af700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:19:29.958 [0x7f54035af700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:19:29.958 [0x7f54035af700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:19:29.959 [0x7f54035af700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:19:29.959 [0x7f54035af700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:19:53.342 [0x7f5400680700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:19:53.342 [0x7f5400680700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:19:53.342 [0x7f5400680700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:19:53.342 [0x7f5400680700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:19:53.344 [0x7f5400680700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:19:53.344 [0x7f5400680700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:19:53.345 [0x7f5400680700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:19:53.345 [0x7f5400680700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:20:55.811 [0x7f54035af700] INFO - AutoUpdate: no updates available Dec 31, 2019 13:21:31.861 [0x7f53a3159700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:21:31.861 [0x7f53a3159700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:21:31.862 [0x7f53a3159700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:21:31.862 [0x7f53a3159700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:21:31.863 [0x7f53a3159700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 Dec 31, 2019 13:21:31.863 [0x7f53a3159700] ERROR - [FFMPEG] - Could not dynamically load CUDA Dec 31, 2019 13:21:31.864 [0x7f53a3159700] ERROR - [FFMPEG] - Cannot load libcuda.so.1 ``` ---
**Author:** ![Drudrus](https://avatars.discourse-cdn.com/v4/letter/d/9d8465/32.png) [@Drudrus](https://forums.plex.tv/u/Drudrus)\ **Post date:** [January 1, 2020, 8:37am UTC](https://forums.plex.tv/t/issue-with-xbox-360-only/511913/5 "2020-01-01T08:37:57Z")
Yes, it’s saved. The option is on this. ![](https://global.discourse-cdn.com/plex/original/3X/9/e/9e2070cae7125846f43126813119e039888fcd3a.jpeg) Disable / Enable / Detailed ---
**Author:** ![gourhand](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@gourhand](https://forums.plex.tv/u/gourhand)\ **Post date:** [January 4, 2020, 4:30pm UTC](https://forums.plex.tv/t/issue-with-xbox-360-only/511913/6 "2020-01-04T16:30:45Z")
Hello , i have exactly the same problem… :sanglot: it work well with my xbox one, macbook pro, android tablet… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 3, 2020, 4:30pm UTC](https://forums.plex.tv/t/issue-with-xbox-360-only/511913/7 "2020-04-03T16:30:48Z")
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