# Issues with Remote Connection

**URL:** https://forums.plex.tv/t/issues-with-remote-connection/851906
**Category:** Remote Access
**Tags:** server-windows
**Created:** [August 29, 2023, 12:13pm UTC](https://forums.plex.tv/t/issues-with-remote-connection/851906 "2023-08-29T12:13:42Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![andyrparkes\_hotmail.co.uk](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@andyrparkes\_hotmail.co.uk](https://forums.plex.tv/u/andyrparkes_hotmail.co.uk)
#### Post date: [August 29, 2023, 12:13pm UTC](https://forums.plex.tv/t/issues-with-remote-connection/851906/1 "2023-08-29T12:13:42Z")

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Server Version#: 1.32.5.7349  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Good Afternoon,

Can someone help me please. Ive been running plex for a number of years now and is used outside my network frequently. Over the last month the error “not available outside my network appears”. In addition when connection is available the stream quality is downrated.

I have attempted disabling and reenabling the remote connection and turning off windows firewall.

I have in the last few months switched to BT from Virgin and have the Smart Hub 2. I have also disabled the firewall in the router.

Im a bit stuck where to go next.

Thanks in advance for any help you can give

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### Author: ![andyrparkes\_hotmail.co.uk](https://avatars.discourse-cdn.com/v4/letter/a/e56c9b/32.png) [@andyrparkes\_hotmail.co.uk](https://forums.plex.tv/u/andyrparkes_hotmail.co.uk)
#### Post date: [August 29, 2023, 12:28pm UTC](https://forums.plex.tv/t/issues-with-remote-connection/851906/2 "2023-08-29T12:28:20Z")

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[Plex Media Server Logs\_2023-08-29\_13-18-02.zip](https://forums.plex.tv/uploads/short-url/34a5NuoMab8M6oXf3orxnyJ4Z7g.zip) (4.2 MB)

[Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) for the above

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### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [August 29, 2023, 1:25pm UTC](https://forums.plex.tv/t/issues-with-remote-connection/851906/3 "2023-08-29T13:25:20Z")

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Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to troubleshoot remote access issues:

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [November 27, 2023, 1:25pm UTC](https://forums.plex.tv/t/issues-with-remote-connection/851906/4 "2023-11-27T13:25:38Z")

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