# It does not install on the server (I'm going crazy) **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [July 12, 2024, 11:57pm UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489 "2024-07-12T23:57:07Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![alcalaf5](https://avatars.discourse-cdn.com/v4/letter/a/f17d59/32.png) [@alcalaf5](https://forums.plex.tv/u/alcalaf5)\ **Post date:** [July 12, 2024, 11:57pm UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/1 "2024-07-12T23:57:07Z")
Server Version#: Player Version#: \ Hello, I have a big problem that I don’t know how to solve, basically it won’t let me close it to finish the installation, I’ve tried different browsers, even a friend in another country tried to do it and it just won’t let me. ![Captura](https://global.discourse-cdn.com/plex/original/4X/8/3/7/8371e21cdeb57191cfe363b8a0f51c034923c9c4.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 13, 2024, 12:47am UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/2 "2024-07-13T00:47:01Z")
It? Where? On What? Need more details please about what you’re trying to do. What you see there is the machine offering you a PlexPass. You can click the “X” and continue ---
**Author:** ![alcalaf5](https://avatars.discourse-cdn.com/v4/letter/a/f17d59/32.png) [@alcalaf5](https://forums.plex.tv/u/alcalaf5)\ **Post date:** [July 13, 2024, 1:41am UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/3 "2024-07-13T01:41:31Z")
Man, I have clearly said that it does not allow you to close it, at least close an application. On the other hand, I am using a dedicated server, in fact I have tried 3 different servers giving the same problem, using Ubuntu server 22. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 13, 2024, 2:13am UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/4 "2024-07-13T02:13:19Z")
I went and looked at past servers on this account. 1. I see a Windows machine 2. A former Hetzer machine (Hetzner is now perm blocked) Is this a Hetzner-based machine? If not, make a tar.gz / ZIP of the “Logs” directory under “Plex Media Server” and we’ll see what’s happening. ---
**Author:** ![alcalaf5](https://avatars.discourse-cdn.com/v4/letter/a/f17d59/32.png) [@alcalaf5](https://forums.plex.tv/u/alcalaf5)\ **Post date:** [July 13, 2024, 2:32am UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/5 "2024-07-13T02:32:05Z")
No, it’s not with Hetzner, it’s another company, but it doesn’t even let me claim the server, it just stays there, I click close and it doesn’t load anything, yesterday I installed another server for a friend’s family and everything worked correctly . Where can I get the logs? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 13, 2024, 2:39am UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/6 "2024-07-13T02:39:06Z")
The easiest way: 1. Stop Plex 2. Terminal window 3. cd to /var/lib/plexmediaserver 4. Now continue to ‘cd’ down until you see “Logs” directory 5. make a tar.gz of it and then attach that gz (upload) here ---
**Author:** ![alcalaf5](https://avatars.discourse-cdn.com/v4/letter/a/f17d59/32.png) [@alcalaf5](https://forums.plex.tv/u/alcalaf5)\ **Post date:** [July 13, 2024, 2:51am UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/7 "2024-07-13T02:51:15Z")
[Logs.zip](https://forums.plex.tv/uploads/short-url/80TQkOHZEjvCI2uipac83AlHWUe.zip) (106.5 KB) Here it is! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 13, 2024, 3:38am UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/8 "2024-07-13T03:38:06Z")
Thank you for the logs. I can now see the server is directly connected (Public IP) to the internet. PMS defaults are set to be used in a home environment. When you put it in a datacenter, you need to do a remote claiming (attach to your account) I have a tool (shell script)which makes this step easier. 1. stop plex 2. Put this on the server in your home directory 3. chmod +x on the file 4. sudo ./UserCredentialReset.sh 5. After it confirms success, start plex. 6. Refresh your Plex/web page and start setup wizard Follow the instructions Examples are in the README on my GitHub > **[GitHub - ChuckPa/UserCredentialReset: User Credential Reset utility for Plex](https://github.com/ChuckPa/UserCredentialReset)** > > User Credential Reset utility for Plex. Contribute to ChuckPa/UserCredentialReset development by creating an account on GitHub. ---
**Author:** ![alcalaf5](https://avatars.discourse-cdn.com/v4/letter/a/f17d59/32.png) [@alcalaf5](https://forums.plex.tv/u/alcalaf5)\ **Post date:** [July 13, 2024, 3:44am UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/9 "2024-07-13T03:44:35Z")
I already did what you offered and it did not solve my problem, but I must say that I installed a previous version and I was able to solve it. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 11, 2024, 3:45am UTC](https://forums.plex.tv/t/it-does-not-install-on-the-server-im-going-crazy/882489/10 "2024-10-11T03:45:34Z")
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