# It doesn't work on android **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 30, 2021, 11:23pm UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817 "2021-03-30T23:23:04Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![antonioavilafernandez\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/b5e925/32.png) [@antonioavilafernandez\_gmail\_com](https://forums.plex.tv/u/antonioavilafernandez_gmail_com)\ **Post date:** [March 30, 2021, 11:23pm UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817/1 "2021-03-30T23:23:05Z")
Server Version#: Player Version#: when starting plex server on android tv or android, it doesn’t work and the server crashes, can someone help me? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [March 31, 2021, 12:09am UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817/2 "2021-03-31T00:09:49Z")
Mind sharing some more details? e.g. what version of PMS do you have installed, what version of Plex on Android/Android TV do are you using, are there any specific steps that cause those crashes? Maybe you can share your server’s debug logs? ---
**Author:** ![antonioavilafernandez\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/b5e925/32.png) [@antonioavilafernandez\_gmail\_com](https://forums.plex.tv/u/antonioavilafernandez_gmail_com)\ **Post date:** [March 31, 2021, 12:23pm UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817/3 "2021-03-31T12:23:24Z")
hello, the version of plex media server is 4.53.0, it is installed on win server 2012r2. I connect from a Samsung smart tv, without problems, I can see all the videos, it works perfect. but when I open the Plex application from my SmartPhone with android 10, it tells me that the server is not online, and if I try to open it many times from android, the plex media server installed in win server 2012r2 closes. (this also happens to me with an android tv brand TCL) apparently the problem happens only in android. I appreciate your interest in helping me. Thank you. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [March 31, 2021, 12:25pm UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817/4 "2021-03-31T12:25:40Z")
> [@antonioavilafernandez\_gmail\_com](#): > > the version of plex media server is 4.53.0 Can you please double-check the version listed under `Settings` \> `[Server Name]` \> `General`? Plex is distinguishing the version of the server vs. the version of the player/client – in your case you provided the version of the web client (which could be the one bundled with your Plex server or the online version) ---
**Author:** ![antonioavilafernandez\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/b5e925/32.png) [@antonioavilafernandez\_gmail\_com](https://forums.plex.tv/u/antonioavilafernandez_gmail_com)\ **Post date:** [March 31, 2021, 12:29pm UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817/5 "2021-03-31T12:29:46Z")
Version 4.53.0 ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [March 31, 2021, 12:36pm UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817/6 "2021-03-31T12:36:27Z")
My apologies for the confusion. You seem to be clicking on the `General` section in the `Plex Web` settings (red box). I’m looking for the information of your server (green section, version information in the pink box) ![Bildschirmfoto 2021-03-31 um 14.32.52](https://global.discourse-cdn.com/plex/original/3X/1/2/126ca652054f9aa375ea9ccf6b9158231127ccea.png) ---
**Author:** ![antonioavilafernandez\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/b5e925/32.png) [@antonioavilafernandez\_gmail\_com](https://forums.plex.tv/u/antonioavilafernandez_gmail_com)\ **Post date:** [March 31, 2021, 12:42pm UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817/7 "2021-03-31T12:42:31Z")
1.22.14228 ---
**Author:** ![antonioavilafernandez\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/b5e925/32.png) [@antonioavilafernandez\_gmail\_com](https://forums.plex.tv/u/antonioavilafernandez_gmail_com)\ **Post date:** [March 31, 2021, 12:44pm UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817/8 "2021-03-31T12:44:56Z")
![Screenshot_20210331-094244~2](https://global.discourse-cdn.com/plex/original/3X/d/b/db47775f1ad197c656ed30d867df5d03d1fab1ae.png) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 29, 2021, 12:45pm UTC](https://forums.plex.tv/t/it-doesnt-work-on-android/705817/9 "2021-06-29T12:45:42Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.