# It’s all gone horribly wrong **URL:** \ **Category:** General Discussions\ **Created:** [August 27, 2022, 5:29am UTC](https://forums.plex.tv/t/it-s-all-gone-horribly-wrong/807748 "2022-08-27T05:29:08Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![pauldrin](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@pauldrin](https://forums.plex.tv/u/pauldrin)\ **Post date:** [August 27, 2022, 5:29am UTC](https://forums.plex.tv/t/it-s-all-gone-horribly-wrong/807748/1 "2022-08-27T05:29:09Z")
Hi everyone, Like most I got the hack email so went to change my password, as soon as I reset my password I lost my server. I have a MyCloud PR4100 with the Plex media server installed, I’ve uninstalled the software and reinstalled but no luck. I’ve tried to change my password a number of times after getting automatically logged in but it keeps saying the current password is incorrect and each password reset email I ask to be sent doesn’t arrive. So now no server and no ability to reset the password, also I’m getting account login notifications from around the country so assuming it has been hacked 🤦‍♂️ What do I do? ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [August 27, 2022, 6:00am UTC](https://forums.plex.tv/t/it-s-all-gone-horribly-wrong/807748/2 "2022-08-27T06:00:05Z")
Please carefully follow the directions > **[What if Your Plex Account Requires a Password Reset? | Plex Support](https://support.plex.tv/articles/account-requires-password-reset/)** > > It’s possible that in some cases, your Plex account might be flagged as requiring a password reset before you can... I realize you have tried. We should be able to get you back and running. The overall picture is this 1. You follow that article and request a password reset email. 2. You get that email with a link in it. 3. You copy the link and paste that link, not click it, paste it into a private browser / incognito mode window. 4. Hit Return to go to the URL you just pasted. 5. Things happen. If you can’t accomplish those first 4 steps in general, then you’ll have to be specific about exactly what doesn’t work. For example, when I requested a password reset email, mine was marked as spam. So it took some extra looking to find my email. Let us know exactly what’s going on, specifically where in the article you get stuck etc. ---
**Author:** ![pauldrin](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@pauldrin](https://forums.plex.tv/u/pauldrin)\ **Post date:** [August 27, 2022, 6:12am UTC](https://forums.plex.tv/t/it-s-all-gone-horribly-wrong/807748/3 "2022-08-27T06:12:26Z")
Thank you for the support. The first issue I think I need to overcome is that I seem to be unable to receive the password reset email, I’ve checked junk/spam but nothing comes through ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [August 27, 2022, 6:18am UTC](https://forums.plex.tv/t/it-s-all-gone-horribly-wrong/807748/4 "2022-08-27T06:18:24Z")
> [@No Password Reset mail received](https://forums.plex.tv/t/no-password-reset-mail-received/806898): > > Dear all If you are not receiving an email from Plex when you wanted to reset your password, then please post in this thread, and if you are posting from a temporary account, then please say so. I’ll contact you in a direct message, and if from a temporary account, ask for more info to verify you are indeed the person you claim to be. I’ll try to get you fixed up in the message and after you confirmed it worked in the DM, your post will be deleted from this thread again, so we can keep track … ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [August 27, 2022, 7:11am UTC](https://forums.plex.tv/t/it-s-all-gone-horribly-wrong/807748/5 "2022-08-27T07:11:24Z")
Let’s have you post in that thread where Plex is assisting with emails. Good luck! ---
**Author:** ![pauldrin](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@pauldrin](https://forums.plex.tv/u/pauldrin)\ **Post date:** [August 27, 2022, 11:54am UTC](https://forums.plex.tv/t/it-s-all-gone-horribly-wrong/807748/7 "2022-08-27T11:54:41Z")
My password has been reset. Now, hoe do I get my server to work? I’m logged in, and the previous item that was playing via my phone still plays so i assume it can access the server, but nothing is showing up and no server settings within the app. I see lots of people seem to be having the same issue, i’m using a Mycloud PR4100 ---
**Author:** ![pauldrin](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@pauldrin](https://forums.plex.tv/u/pauldrin)\ **Post date:** [August 27, 2022, 12:09pm UTC](https://forums.plex.tv/t/it-s-all-gone-horribly-wrong/807748/8 "2022-08-27T12:09:56Z")
All sorted, thank you ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 25, 2022, 12:10pm UTC](https://forums.plex.tv/t/it-s-all-gone-horribly-wrong/807748/9 "2022-11-25T12:10:53Z")
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