# Labelling extras

**URL:** <https://forums.plex.tv/t/labelling-extras/423831>\
**Category:** Metadata & Adding Files\
**Tags:** server-windows\
**Created:** [June 17, 2019, 3:43pm UTC](https://forums.plex.tv/t/labelling-extras/423831 "2019-06-17T15:43:38Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 3:43pm UTC](https://forums.plex.tv/t/labelling-extras/423831/1 "2019-06-17T15:43:39Z")

</div>

Server Version#: Versión 3.102.0  
Player Version#: Versión 3.102.0  
  
Hello,  
I have a short film I labelled:  
Salut les cubains (1963) Agnès Varda.avi  
accompanied by the subtitles files:  
Salut les cubains (1963) Agnès Varda.es.srt  
Salut les cubains (1963) Agnès Varda.pt.srt

There is an interview file and its subtitles for this film. I labelled them  
Agnès Varda presenta Salut les cubains (1963) Agnès Varda-interview.avi  
and the subtitles  
Agnès Varda presenta Salut les cubains (1963) Agnès Varda-interview.es.srt  
Agnès Varda presenta Salut les cubains (1963) Agnès Varda-interview.pt.srt

My problem is the interview file and the subtitles don’t appear at the film’s page. Can someone help me? Thanks so much for your time and generosity.

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 17, 2019, 3:52pm UTC](https://forums.plex.tv/t/labelling-extras/423831/2 "2019-06-17T15:52:31Z")

</div>

External subtitles are not supported for movie extras.

How many other files are located in the folder with the extra?

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 4:35pm UTC](https://forums.plex.tv/t/labelling-extras/423831/3 "2019-06-17T16:35:50Z")

</div>

Hi, Otto, thank you for your kind reply and help.  
I created one folder,  
Salut les cubains (1963) Agnès Varda  
The files inside are  
Agnès Varda presenta Salut les cubains (1963) Agnès Varda-interview.avi  
Agnès Varda presenta Salut les cubains (1963) Agnès Varda-interview.es.srt  
Agnès Varda presenta Salut les cubains (1963) Agnès Varda-interview.pt.srt  
Salut les cubains (1963) Agnès Varda.avi  
Salut les cubains (1963) Agnès Varda.es.avi  
Salut les cubains (1963) Agnès Varda.pt.avi

Thank you so much. Kind regards,

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 4:37pm UTC](https://forums.plex.tv/t/labelling-extras/423831/4 "2019-06-17T16:37:17Z")

</div>

Anyway, if external subtitles are not supported for movie extras, I think I will make this interview a second part of the film, to be able to play it with the subtitles. What do you think about that?

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 17, 2019, 4:41pm UTC](https://forums.plex.tv/t/labelling-extras/423831/5 "2019-06-17T16:41:02Z")

</div>

> [@barbaro62](#):
>
> I think I will make this interview a second part of the film, to be able to play it with the subtitles.

I can’t recommend that.  
Get yourself [MKVtoolnixGUI](https://mkvtoolnix.download/ "MKVtoolnixGUI")  
Install it.  
then drop all 3 files of the interview into the program window  
click on ‘Start Multiplexing’

Is this some kind of documentary? Make sure that it is ‘matched’. Otherwise you won’t be able to use any local extras.  
If it is not listed on TheMovieDatabase, match it to the Personal Media agent.  
[https://support.plex.tv/articles/201018497-fix-match-match/](https://support.plex.tv/articles/201018497-fix-match-match/)

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 4:45pm UTC](https://forums.plex.tv/t/labelling-extras/423831/6 "2019-06-17T16:45:06Z")

</div>

Thank you so much. You are SO kind!!

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 4:45pm UTC](https://forums.plex.tv/t/labelling-extras/423831/7 "2019-06-17T16:45:48Z")

</div>

Yes, the film is a documentary, and the second one is the director speaking about it.

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 5:02pm UTC](https://forums.plex.tv/t/labelling-extras/423831/8 "2019-06-17T17:02:21Z")

</div>

Hi, Otto,  
I did everything you said.  
The new file is now: Agnès Varda presenta Salut les cubains (1963) Agnès Varda-interview.mkv  
but, again, it doesn’t appear as Extras, or as anything else…

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 17, 2019, 5:03pm UTC](https://forums.plex.tv/t/labelling-extras/423831/9 "2019-06-17T17:03:43Z")

</div>

Please copy the content of the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of this movie into here.

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 5:36pm UTC](https://forums.plex.tv/t/labelling-extras/423831/10 "2019-06-17T17:36:55Z")

</div>

Archivos

Eliminar archivos  
H:\Peliculas\Salut les cubains (1963) Agnès Varda\Salut les cubains (1963) Agnès Varda.avi  
Media

Duración 27:26  
Bitrate 1841 kbps  
Width 720  
Height 494  
Aspect Ratio 1.66  
Video Resolution 480p  
Container AVI  
Video Frame Rate PAL  
Video Profile simple  
Parte

Duración 27:26  
File Salut les cubains (1963) Agnès Varda.avi  
Size 361.33 MB  
Container AVI  
Indexes sd  
Video Profile simple  
Codec MPEG4  
Bitrate 1700 kbps  
Anamorphic true  
Bit Depth 8  
Chroma Location left  
Chroma Subsampling 4:2:0  
Frame Rate 25 fps  
Height 494  
Nivel 1  
Pixel Aspect Ratio 16:15  
Profile simple  
Ref Frames 1  
Width 720  
Display Title 480p (MPEG4)  
Codec MP3  
Canales 2  
Bitrate 128 kbps  
Audio Channel Layout stereo  
Sampling Rate 48000 Hz  
Stream Identifier 1  
Display Title Desconocido (MP3 Stereo)  
Codec SRT  
Idioma English  
Display Title English (SRT Externo)  
Codec SRT  
Idioma Español  
Display Title Español (SRT Externo)

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 17, 2019, 5:41pm UTC](https://forums.plex.tv/t/labelling-extras/423831/11 "2019-06-17T17:41:10Z")

</div>

Sorry, this is not the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info")

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 6:00pm UTC](https://forums.plex.tv/t/labelling-extras/423831/12 "2019-06-17T18:00:58Z")

</div>

I should say sorry  
🙃  
Let me try again.

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 6:04pm UTC](https://forums.plex.tv/t/labelling-extras/423831/13 "2019-06-17T18:04:41Z")

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I got it, I sent you the file info. When I clicked on See XML, a new window opens…but there is nothing in it.  
[https://192-168-1-12.00cebc5bd1c54e978524fc01ce9bfe5a.plex.direct:32400/library/metadata/5492?checkFiles=1&includeExtras=1&includeBandwidths=1&X-Plex-Token](https://192-168-1-12.00cebc5bd1c54e978524fc01ce9bfe5a.plex.direct:32400/library/metadata/5492?checkFiles=1&includeExtras=1&includeBandwidths=1&X-Plex-Token)…

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 17, 2019, 6:06pm UTC](https://forums.plex.tv/t/labelling-extras/423831/14 "2019-06-17T18:06:09Z")

</div>

Sorry, I cannot open this link. It is only valid for you.  
That’s why I wrote “the content”.  
Copy & paste

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 6:09pm UTC](https://forums.plex.tv/t/labelling-extras/423831/15 "2019-06-17T18:09:08Z")

</div>

I can only see a blank page. I took the whole folder out of where I store the films and run “search for files in the library”. The movie disappeared. I am copying it again. Let’s see what happens now.

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 6:10pm UTC](https://forums.plex.tv/t/labelling-extras/423831/16 "2019-06-17T18:10:38Z")

</div>

Nothing happened. It’s the same…

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 17, 2019, 6:11pm UTC](https://forums.plex.tv/t/labelling-extras/423831/17 "2019-06-17T18:11:39Z")

</div>

> [@barbaro62](#):
>
> I can only see a blank page

Oh, you are using _that_ browser.  
A CMD-click (or right-click) on that white page should allow you to ‘view source’. It is this I’m after.

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 6:15pm UTC](https://forums.plex.tv/t/labelling-extras/423831/18 "2019-06-17T18:15:29Z")

</div>

```auto
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Películas" librarySectionUUID="96f5b519-b5bc-4c60-9416-bd3f26a0392c" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1560436154">
<Video ratingKey="5496" key="/library/metadata/5496" guid="com.plexapp.agents.imdb://tt0057466?lang=en" librarySectionTitle="Películas" librarySectionID="1"librarySectionKey="/library/sections/1" studio="Ciné Tamaris" type="movie" title="Salut les Cubains" originalTitle="Salut les Cubains" summary="A half-hour photo montage made up of 1500 out of over 4000 pictures Agnès Varda took while vacationing in Cuba. It deals with the revolution led by Fidel Castro." rating="7.7"year="1963" thumb="/library/metadata/5496/thumb/1560794843" art="/library/metadata/5496/art/1560794843" duration="1646480" originallyAvailableAt="1963-12-09"addedAt="1560794761" updatedAt="1560794843">
<Media id="10376" duration="1646480" bitrate="1841" width="720" height="494" aspectRatio="1.66" audioChannels="2" audioCodec="mp3" videoCodec="mpeg4"videoResolution="480" container="avi" videoFrameRate="PAL" videoProfile="simple">
  <Part accessible="1" exists="1" id="10671" key="/library/parts/10671/1546105556/file.avi" duration="1646480" file="H:\Peliculas\Salut les cubains (1963) Agnès Varda\Salut les cubains (1963) Agnès Varda.avi" size="378883772" container="avi" indexes="sd" videoProfile="simple">
    <Stream id="30706" streamType="1" codec="mpeg4" index="0" bitrate="1700" anamorphic="1" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0"frameRate="25.000" height="494" level="1" pixelAspectRatio="16:15" profile="simple" refFrames="1" width="720" displayTitle="480p (MPEG4)"/>
    <Stream id="30707" streamType="2" selected="1" codec="mp3" index="1" channels="2" bitrate="128" audioChannelLayout="stereo" samplingRate="48000"streamIdentifier="1" displayTitle="Desconocido (MP3 Stereo)"/>
    <Stream id="30708" key="/library/streams/30708" streamType="3" codec="srt" language="English" languageCode="eng" displayTitle="English (SRT Externo)"/>
    <Stream id="30709" key="/library/streams/30709" streamType="3" selected="1" codec="srt" language="Español" languageCode="spa" displayTitle="Español (SRT Externo)"/>
  </Part>
</Media>
<Genre id="445" filter="genre=445" tag="Documentary"/>
<Director id="11559" filter="director=11559" tag="Agnès Varda"/>

```

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 17, 2019, 6:28pm UTC](https://forums.plex.tv/t/labelling-extras/423831/19 "2019-06-17T18:28:30Z")

</div>

OK, this is showing me that this film is matched to the Plex Movie agent.  
Settings - Server - Agents - Movies - Plex Movie  
Is the line ‘Local Media Assets’ activated?

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<div class="post-metadata">

**Author:** ![barbaro62](https://avatars.discourse-cdn.com/v4/letter/b/4491bb/32.png) [@barbaro62](https://forums.plex.tv/u/barbaro62)\
**Post date:** [June 17, 2019, 6:37pm UTC](https://forums.plex.tv/t/labelling-extras/423831/20 "2019-06-17T18:37:01Z")

</div>

The problem is not with the film but with the interview file, which I cannot see in a small picture in the film’s page.

[Next page](https://forums.plex.tv/t/labelling-extras/423831.md?page=2)