# Laptop showing as OFFLINE using Android app **URL:** \ **Category:** Plex Players\ **Tags:** android-mobile-legacy\ **Created:** [May 25, 2022, 4:56am UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149 "2022-05-25T04:56:11Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [May 25, 2022, 4:56am UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/1 "2022-05-25T04:56:11Z")
Have a music library set up on my windows laptop. I can listen to the albums using the Windows plex player. The laptop for Remote Access says " Not available outside your network". Which I assume is correct. On my Android in the plex app I can see my laptop but it has a status of OFFLINE. Only have one home network, both devices are on it. Only have one account, only have one user set up ---
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [May 28, 2022, 10:44pm UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/2 "2022-05-28T22:44:15Z")
Installed windows plex player on my other laptop. Was able to play music successfully. So it doesn’t seem like a home network issues. The issue is just with the android app. ---
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [June 3, 2022, 11:20pm UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/3 "2022-06-03T23:20:28Z")
Doing this on my mobile device seems to have cleared up my issue: Settings → Apps → Plex → Clear Cache ---
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [June 10, 2022, 5:11pm UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/4 "2022-06-10T17:11:25Z")
Ok, now this fix is no longer working for me. I also tried clearing all the data, forcing me to log back in. Still seeing my laptop as OFFLINE I find this exact same issue in posts over 2 years old. Why is this still a problem? Why am I being forced to pay to stream to my mobile device, if the feature doesn’t work reliability? ---
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [June 10, 2022, 5:33pm UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/5 "2022-06-10T17:33:08Z")
I guess I posted this question in the wrong place _[Mod-Edit: re-tagged your original post; no need to post twice]_ ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 10, 2022, 6:19pm UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/6 "2022-06-10T18:19:57Z")
Can you confirm the Android device is on the same subnet? Some routers establish separate subnets for wireless vs. wired networks or if you linked the mobile to a “guest” WLAN. In that case, Plex will consider the connection to be “remote” and fail to see the server (as you pointed out, remote access isn’t working/enabled). ---
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [June 12, 2022, 7:21pm UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/7 "2022-06-12T19:21:35Z")
As I mentioned, this has worked in the past. Would my mobile device connect on one subnet (yesterday), and on another one (today)? How would I check that? All things being equal I don’t want to have to mess with my router to enable a remote port. Why should I have to? I have never had any issues with any of my multiple home networked devices in the past. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 12, 2022, 8:26pm UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/8 "2022-06-12T20:26:08Z")
> [@pl41822](#): > > How would I check that? Usually you should see that on your router. ---
**Author:** ![pl41822](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@pl41822](https://forums.plex.tv/u/pl41822)\ **Post date:** [July 12, 2022, 9:58pm UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/9 "2022-07-12T21:58:24Z")
Sorry for the delay in getting back to this thread. I set up port forwarding on my router for 32400 for tcp. Which I keep seeing suggested in other posts at the solution for my problem. But I still have the same issue Any other suggestions? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 10, 2022, 9:59pm UTC](https://forums.plex.tv/t/laptop-showing-as-offline-using-android-app/794149/10 "2022-10-10T21:59:05Z")
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