Latest beta 1.32.5.7210 breaks themes on newly added content

Plex Media Server NAS & Devices
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1

Server Version#: 1.32.5.7210
Player Version#: All

Ever since loading 1.32.5.7210, all new content doesn’t play theme music. I went as far as to add theme.mp3 to the root directory of the shows, but it still doesn’t fix it. Previously existing content is unaffected and plays themes fine.

In my com.plexapp.system.log, I see this error, but I’m usure if it’s related:

023-06-25 09:27:40,304 (7f9b4a8ceb38) :  ERROR (networking:197) - Error opening URL 'http://resources-cdn.plexapp.com/hashes.json'
2023-06-25 09:27:40,304 (7f9b4a8ceb38) :  CRITICAL (runtime:1299) - Exception getting hosted resource hashes (most recent call last):
  File "/share/CACHEDEV4_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-77f7f99fa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py", line 1291, in get_resource_hashes
    json = self._core.networking.http_request("http://resources-cdn.plexapp.com/hashes.json", timeout=5).content
  File "/share/CACHEDEV4_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-77f7f99fa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 243, in content
    return self.__str__()
  File "/share/CACHEDEV4_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-77f7f99fa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 221, in __str__
    self.load()
  File "/share/CACHEDEV4_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-77f7f99fa/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 159, in load
    f = self._opener.open(req, timeout=self._timeout)
  File "/share/CACHEDEV4_DATA/.qpkg/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 435, in open
    response = meth(req, response)
  File "/share/CACHEDEV4_DATA/.qpkg/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "/share/CACHEDEV4_DATA/.qpkg/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 473, in error
    return self._call_chain(*args)
  File "/share/CACHEDEV4_DATA/.qpkg/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "/share/CACHEDEV4_DATA/.qpkg/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 556, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 404: Not Found

Seems to coincide with when I start playing media, also I attached my Theme Music log.

com.plexapp.agents.plexthememusic.log (7.3 KB)

2

Don’t know if I should tag someone just would like to get some input on what’s going on.

3

Updating to beta 1.32.5.7318 did not fix the issue.

4

I’ve recently noticed this as well. It’s unclear to me if just the theme music does not exist yet or if its a problem but the list of shows with no theme playing is now growing …

Gotham Knights, The Clearing, Secret Invasion, The Change, Best Interests, Silo, Hijack, The Walking Dead: Dead City and Class of '09 are just a few examples.

@Jonathan_Z maybe change the category to Metadata & Adding Files → https://forums.plex.tv/c/plex-media-server/metadata-adding-files/124 and also add library-management and metadata tags. It might get more attention there …

5

Well, there’s a number of shows I added that would definitely have the themes, like “Saved by the Bell” and “Full House”. There’s definitely a cut off and it’s when I installed beta 1.32.5.7210. Literally none of the shows I’ve added since then have any themes, even manually added. I believe there’s something corrupt in the json file it’s getting to pair the themes if I’m reading the logs right (or it doesnt exist). This error specifically:

023-06-25 09:27:40,304 (7f9b4a8ceb38) :  ERROR (networking:197) - Error opening URL 'http://resources-cdn.plexapp.com/hashes.json'

As to where this thread is located, a mod just moved it here lol I had zero traction since posting 8 days ago where it was located originally (plex-server). I’ll try adding the tags you selected.

6

Another thing comes to mind. I wonder if this is a variation of https://forums.plex.tv/c/plex-media-server/metadata-adding-files/124. I’ll run a test later this evening to see if this helps.

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That only links to the forum itself?

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Sorry, meant this thread → House of the Dragon Open Intro Theme - #10 by dokuro

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Well, that’s great if it fixes it, but there’s no way I’m deleteing and refreshing all my metadata. That would take … well it would take a long time to rebuild/reget. But if it helps save you time, I can disprove your theory right now. I have 2 plex servers in 2 disparate locations. One backs up media to the other. They are both having the same issue since release 1.32.5.7210.

10

as an FYI… today I done the following …

  1. took a backup so I can restore after my test :slight_smile:
  2. stopped plex
  3. deleted the contents of “/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/” and “/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Media/localhost/”
  4. started plex
  5. force refreshed the metadata and analyse for each of my libraries (movies, tv and music)

This forces plex to pull everything again based on your library settings. Once I done this ALL THEMES for every TV show are not working, including ones which worked previously. All other metadata appears fine.

I have done this process many times so am confident in the process. However, this seems to prove that something is wrong with TV themes and plex.

Hopefully someone from the metadata team can take a look.

1 Like
11

At least we verified that it’s broken. The problem is getting a dev to recognize there’s an issue. These forums suck for bug reporting and they should have a git bug tracker. For such a great piece of software, it’s really crap that a public forum is the only means of communication and it’s all based on hope that someone takes notice.

1 Like
12

BTW… found another thread with this issue → TV Shows theme song not Playing so looks like a problem alright. I’ve not tried rolling back.

13

I wouldnt mind so much if you could fix it by putting theme.mp3 in the root folder of the show, but that is broken, too.

1 Like
14

And another thread Issue with Plex not Saving Themes During Metadata Scanning

@BigWheel is this something the plex team is aware of?

1 Like
15

@Jonathan_Z
manual theme.mp3 works fine, just refresh the metadata after putting the file there with correct permissions, I’m having issues too with the regular themes, at least I’m not the only one lol

16

yep, I posted on reddit too, but no reply from plex team yet.

1 Like
17

I don’t see an existing bug report so I will make one.

4 Likes
18

Thank you !

19

Thanks! Why do you guys make it so hard to file bug reports? Can’t you just make a git? Or could you at least make a bug report forum? It’s very frustrating. Like how did you even find this?

1 Like
21

new 1.32.5.7328 fixed the issue, just refresh the metadata and the theme will get pulled again

1 Like