Latest plex preview crash

roku

#1

Noticed there was an update to the plex preview to attempt to fix the crashing. Just tested it out and what used to be a soft crash that just took you back to the Roku channel guide is now a complete hard crash of the Roku.

Was really hopeful it would work, family is getting frustrated.


#2

Same. Starts playing and then reboots the Roku. Plex 1.9.2.4285


#3

We are running into a memory limitation issue on Roku 2XS/2XD and other seconds generation models. We released an update to our Plex Pass channel this morning to help alleviate some of those issues. It’s possible a crash may still occur due to memory limitations. We are working with Roku on the final resolution, that may require changes on their end.


#4

having the same issue. seem to be able to get around it by simply rebooting my roku before using plex. it works 9/10 times for me but still VERY annoying.

posting this in all the related posts. just trying to help everyone get by


#5

I had high expections that the latest preview version would fix it but no luck and it seems to be worse than before. I have 3 Roku and it only seems to be happening on on the Roku 2XS (over ethernet) the Roku 2XD (wifi) and Roku3 (wifi) are not having the same issues.

I certainly understand that Roku changed their code to deal with memory exhaustion and it’s easy to blame them but perhaps there needs to be more extensive testing with aill available hardware you claim to supportl I’m sure I’ll end up buying some new hardware to replace the only (and most used) device that is exhibiting this problem but I really am amazed this is an issue since the same files can easily be viewed on software/hardware that is far older than this generation of Roku.

Perhaps more time needs to be spent with the Plex/Roku team on developing a testing infrastructure to ensure compatibility across everything that is supposed to be supported.