# Let Plex Know. This is Not Acceptable **URL:** \ **Category:** Plex Players\ **Tags:** roku\ **Created:** [September 17, 2025, 7:36pm UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181 "2025-09-17T19:36:12Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![weaselbuddha](https://avatars.discourse-cdn.com/v4/letter/w/58f4c7/32.png) [@weaselbuddha](https://forums.plex.tv/u/weaselbuddha)\ **Post date:** [September 17, 2025, 7:36pm UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/1 "2025-09-17T19:36:12Z")
As a long time supporter, and a more than a decade yearly Plex Pass holder. I am angry and dumbstruck by how bad the new release is. Just baffling. I renewed my yearly, gladly last month - and now have requested a refund. This was not an easy decision, I have friends and family (kids and parents) who access my Plex server, many with Roku at my suggestion. But as a long time Plex supporter, server provider, and user I can no longer Let Plex know how you feel about this broken update. If you are a Plex Pass holder, **request a** **refund** - let them know how unacceptable this is. Express your displeasure by saying “No.” Reviewing the current support forum reactions, and the lack of response, I see no other option. Go to the contact page, select billing, and express how disappointed you are, and request a refund. Enough folks do this, I hope they see the err of their way. For those leaving Roku Plex: Other options exist, and now superior “experience” options exist for Roku, such as Emby, and JellyFin ---
**Author:** ![Horace\_Kindler](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/horace_kindler/32/3345_2.png) [@Horace\_Kindler](https://forums.plex.tv/u/Horace_Kindler)\ **Post date:** [September 17, 2025, 7:40pm UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/2 "2025-09-17T19:40:01Z")
Terrible changes. Plex unusable on Roku. Will change platforms if Plex does not fix this nightmare and fire whoever did it. ---
**Author:** ![gsbyi](https://avatars.discourse-cdn.com/v4/letter/g/ecccb3/32.png) [@gsbyi](https://forums.plex.tv/u/gsbyi)\ **Post date:** [September 17, 2025, 7:49pm UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/3 "2025-09-17T19:49:39Z")
Hot trash doesn’t even adequately describe this abomination of an “update”. This major screwup along with unfixed, months-long function-breaking iOS bugs have driven me to switch to Emby. Plex has shown that they dgaf about the users. ---
**Author:** ![motrengaw](https://avatars.discourse-cdn.com/v4/letter/m/d78d45/32.png) [@motrengaw](https://forums.plex.tv/u/motrengaw)\ **Post date:** [September 17, 2025, 8:01pm UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/4 "2025-09-17T20:01:00Z")
Agree. Put.It.Back.Now. If you want to add this … hot mess as an option for Plex users to try on in the Roku store, that would be the way to go. But _not_ as a counter-intuitive fait acompli that leaves your users thrashing on the deck like a gaffed tuna. NB: Don’t think you can just keep your heads down and ‘this will all blow over’. People…this user being one of them…will leave the platform if you persist in this vein. ---
**Author:** ![motrengaw](https://avatars.discourse-cdn.com/v4/letter/m/d78d45/32.png) [@motrengaw](https://forums.plex.tv/u/motrengaw)\ **Post date:** [September 17, 2025, 8:03pm UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/5 "2025-09-17T20:03:14Z")
…and P.S. If you go anywhere _near_ the web app—the only really functional UI you’ve got in your stable–-that will absolutely be the final straw. ---
**Author:** ![Mwyarm](https://avatars.discourse-cdn.com/v4/letter/m/839c29/32.png) [@Mwyarm](https://forums.plex.tv/u/Mwyarm)\ **Post date:** [September 18, 2025, 1:08am UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/6 "2025-09-18T01:08:44Z")
Maybe it is time to make a call to your local TV station and ask they help you address the problem with Plex. ---
**Author:** ![M0mmy1ssues](https://avatars.discourse-cdn.com/v4/letter/m/90ced4/32.png) [@M0mmy1ssues](https://forums.plex.tv/u/M0mmy1ssues)\ **Post date:** [September 18, 2025, 1:11am UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/7 "2025-09-18T01:11:36Z")
I will never understand why you change a UI when not asked or even giving the option to choose between the 2. it worked fine, no issues and now its confusing and sloppy. ---
**Author:** ![NightShade00013](https://avatars.discourse-cdn.com/v4/letter/n/278dde/32.png) [@NightShade00013](https://forums.plex.tv/u/NightShade00013)\ **Post date:** [September 18, 2025, 2:15am UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/8 "2025-09-18T02:15:57Z")
Yeah, this UI update has just buried things under endless menu’s IMHO. User interface design is simple, if you can’t get there in 3 clicks it’s WRONG…. That was the approach for YEARS and then it became, let’s pretty this up and use search functions which is incorrect especially when using a simple remote. I dumped M$’ junk OS because they started to try and push the fancy interface BS and if I have to I will start the switch to Jellyfin or something else. I have been a PlexPass holder for many years and a user since 2015. The UI changes that are being made might be fine for a tablet or phone but for a Roku device it’s absolutely a step backwards. Plex Developers, you are on notice. Make an option to have the original UI, return to the original UI or plan for a mass exodus. This is some major BS. ---
**Author:** ![aphilipoff](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@aphilipoff](https://forums.plex.tv/u/aphilipoff)\ **Post date:** [September 18, 2025, 2:25am UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/9 "2025-09-18T02:25:16Z")
Plex has turned into a smoldering pile of ■■■■ that is just a revenue stream. Zero ■■■■■ given about subscribers. Did Plex hire that idiot from Sonos to lead development? In any case, I already shutdown my Plex server, installed JellyFin and am currently watching my favorite movie. Bye bye Plex, hope you die a slow and painful death. ---
**Author:** ![turboswag](https://avatars.discourse-cdn.com/v4/letter/t/bc79bd/32.png) [@turboswag](https://forums.plex.tv/u/turboswag)\ **Post date:** [September 18, 2025, 2:34am UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/10 "2025-09-18T02:34:27Z")
HATE IT. CHANGE IT BACK! AND FIRE WHOEVER MADE THIS CHANGE. Oh and put the music back in the iOS app, why do I need two apps on my phone to access my library?! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 17, 2025, 2:35am UTC](https://forums.plex.tv/t/let-plex-know-this-is-not-acceptable/931181/11 "2025-12-17T02:35:19Z")
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