# Lg error h4 not supported

**URL:** https://forums.plex.tv/t/lg-error-h4-not-supported/703313
**Category:** Plex Players
**Created:** [March 23, 2021, 8:11pm UTC](https://forums.plex.tv/t/lg-error-h4-not-supported/703313 "2021-03-23T20:11:42Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![eduardomena1\_educarmena\_com](https://avatars.discourse-cdn.com/v4/letter/e/8baadc/32.png) [@eduardomena1\_educarmena\_com](https://forums.plex.tv/u/eduardomena1_educarmena_com)
#### Post date: [March 23, 2021, 8:11pm UTC](https://forums.plex.tv/t/lg-error-h4-not-supported/703313/1 "2021-03-23T20:11:43Z")

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Server Version#:1.22.1.4200  
Player Version#:5.0.0

hello, in the last update of plex for lg when reproducing any content appears h4 error not supported.  
I don’t know if something new needs to be configured.

Regards.

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### Author: ![rgaddw](https://avatars.discourse-cdn.com/v4/letter/r/f08c70/32.png) [@rgaddw](https://forums.plex.tv/u/rgaddw)
#### Post date: [March 23, 2021, 8:34pm UTC](https://forums.plex.tv/t/lg-error-h4-not-supported/703313/2 "2021-03-23T20:34:54Z")

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I get same error. Just updated. Won’t play anything 😬

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### Author: ![captainm1uk](https://avatars.discourse-cdn.com/v4/letter/c/3da27b/32.png) [@captainm1uk](https://forums.plex.tv/u/captainm1uk)
#### Post date: [March 23, 2021, 10:58pm UTC](https://forums.plex.tv/t/lg-error-h4-not-supported/703313/3 "2021-03-23T22:58:50Z")

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I was on the preview app and got a spinner - then unable to play file. This happened on everything, so went back to public app which worked. Just updated pulic app and same error again. I can see all my files but nothing will play

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### Author: ![Plexespa\_a2020](https://avatars.discourse-cdn.com/v4/letter/p/fbc32d/32.png) [@Plexespa\_a2020](https://forums.plex.tv/u/Plexespa_a2020)
#### Post date: [March 26, 2021, 9:28am UTC](https://forums.plex.tv/t/lg-error-h4-not-supported/703313/4 "2021-03-26T09:28:31Z")

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I also have the same problem, it has been updated and whatever it reproduces, that error appears. 😪

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### Author: ![hypnotoad](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hypnotoad/32/218644_2.png) [@hypnotoad](https://forums.plex.tv/u/hypnotoad)
#### Post date: [April 3, 2021, 2:38am UTC](https://forums.plex.tv/t/lg-error-h4-not-supported/703313/5 "2021-04-03T02:38:01Z")

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I have an LG user and they also are receiving the h4 error. On the server log I get this “Unable to find client profile for device; platform=webOS, platformVersion=2.1.0, device=, model=55UF6450-UA”

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [July 2, 2021, 2:38am UTC](https://forums.plex.tv/t/lg-error-h4-not-supported/703313/6 "2021-07-02T02:38:30Z")

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