LG WebOs 4.5 IT - Plex stuck on authenticatication code window

Plex Players Smart TVs
1

Server Version#:
Player Version#:

Hello, I have installed the latest version of PLEX from the LG repository on my 2020 TV running Web OS 4.5.x Italian.
After the authorization code process, if I restart Plex, it keeps on getting stuck on the code window.
If I check the authorized devices on another device, the TV is among the authorized devices.
What is happening? Should I restart from scratch, re-installing the app and going through the authorization process again?
Thanks!

2

Yes, please remove your device from your account and try re-installing the app and signing in again. Hopefully this will go away with a fresh start.

3

Did it again. Didn’t work. Seems like I’m caught in a loop.
I am using a Google account to log in. Could it be interfering?
Thanks

PS - I tried watching a film without logging in. It started.

4

Me pasa exactamente lo mismo. Ayer se actualizó la aplicación y se queda atascada al introducir el PIN de usuario. Es en una LG OLED55C7V-Z con webOS 3.8.0 . Si alguien me dijera como poder volver a la versión de PLEX anterior se lo agradecería mucho.

5

Damn this is so frustrating.

The new app looks amazing but, why do I have a new version without having updated my app?!

Client:

  • LG 55C7V OLED TV
  • webos 05.80.55
  • v 5.1.0 (client version)
  • v 3.8.0 (platform version)

Server:

  • Synology NAS
  • v 1.19.5.3112

I tried to:

  • Log in - fails, stuck with an infinite spinner after linking account
  • Remove device, readd - no change
  • Remove device, uninstall app, … - no change
  • Previous steps + shutdown TV - no change

And I’m not able to opt out or switch back to the previous working version.

:thinking:

6

We are doing some investigation into this internally, but the quickest way to get the app back to a usable state would be to do a factory reset on the TV. Sadly uninstalling the Plex app on a LG TV does not fully clear out the data.

Just a heads up, factory resetting the TV will uninstall your other apps and any other settings you have made changes to.

7

That’s quite harsh… Will wait for a fix. Thanks for keeping us posted.

8

Can you try unplugging your TV for a few minutes before starting the app again? I’ve got some users that said this fixes the issue with the app getting stuck or settings not saving.

2 Likes
9

I can confirm that this worked for me. Been trying for the past day or two now.

10

Okay I just tried this one. Steps:

  • Remove link Plex account <> TV
  • Uninstall Plex from TV
  • Shutdown and remove power for 5 minutes (to be sure)
  • Replug, restart
  • Install Plex on TV
  • Login, link to Plex account

Everything worked well, thanks.

It seems that it flush a memory when powered off.

1 Like
11

Me ha funcionado perfectamente. Muchas gracias Es4plex.

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