# Libraries missing, no option to add **URL:** \ **Category:** Plex Media Server\ **Tags:** server-qnap, plex-web\ **Created:** [May 10, 2024, 10:15pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297 "2024-05-10T22:15:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 10, 2024, 10:15pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/1 "2024-05-10T22:15:15Z")
Hello, When I open my (admin) plex it doesnt show any server nor libraries. There arent any option to add library it only states to get a PMS. Even when I open plex from the QNAP app it shows the same thing. ![image](https://global.discourse-cdn.com/plex/original/4X/2/f/a/2fafcd747c9499853888cf4a16f5945cefdc3764.jpeg) The strange thing is that if I change profiles to one of my kids, everything is fine, libraries are there. If I open plex on my phone, with my admin profile, everything is there. My settings are like this: ![image](https://global.discourse-cdn.com/plex/original/4X/0/5/b/05b7afd37fd55bdf3e72ff601255a6aca3a6238f.jpeg) What gives?? thanks Server Version#:latest Player Version#:latest ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 10, 2024, 10:40pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/2 "2024-05-10T22:40:40Z")
somehow, the server got signed out from your account. 1. Close all tabs 2. Open an incognito window 3. In that Window, open your NAS 4. Now claim it again. ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 11, 2024, 10:31am UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/3 "2024-05-11T10:31:03Z")
No good. It happens exactly the same. My admin is empty, my kids are fine. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 11, 2024, 6:23pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/7 "2024-05-11T18:23:59Z")
@nznznznz Your server hasn’t been seen by Plex.tv in 6 days. That’s where the problem lies. DNS lookups? Something trivial. ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 11, 2024, 8:46pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/8 "2024-05-11T20:46:29Z")
Im sorry, I make a DND lookup on the PMS PC or NAS? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 11, 2024, 8:52pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/9 "2024-05-11T20:52:41Z")
Check your network settings on the QNAP. Make certain they point to the IP address of your modem router. ![Screenshot from 2024-05-11 16-50-54](https://global.discourse-cdn.com/plex/original/4X/e/a/0/ea0e121d438815f09c7ed21a001ee8bc7f9a7ee3.png) ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 11, 2024, 9:01pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/10 "2024-05-11T21:01:55Z")
I changed DNS server and PMS showed up on admin profile, as all settings options. What seems to be wrong is that its again pointing to a PMS server on my local PC and I want to use the PMS on the NAS (which is not showing up on settings this time, even when launched from NAS PMS). I ask you for advice going a few steps back. currently on my PC I have a PMS installed and Plex app. Should I delete the local PMS? How do I reconnect my original PMS and its database to my account? They are both pointing to my media located on the NAS. Thanks! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 11, 2024, 9:26pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/11 "2024-05-11T21:26:20Z")
I think we need to backup here and sort through this: You left out some important details which are only now becoming obvious. Please tell me where I’m incorrect, and, what you want to do. 1. You have two servers – One on PC – One on QNAP 2. It seems you have a PC server which your children are currently using? 3. Your account is not using / not able to interact with that PC server ? 4. You want to move everything, Yourself and Children, to the QNAP server – AND – 5. You want to ensure you retain all the play history / currently on the PC server ? * * * Secondary to this, You are using a Plex Desktop (Windows) app ? Or are you using the normal Plex/web browser app ? ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 11, 2024, 9:42pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/12 "2024-05-11T21:42:31Z")
1. You have two servers – One on PC **Correct, when I had that other issue you helped me sort out a few days ago with the libraries having disappeared only to find out I had installed PMS local pc and was rebuilding libraries on that one. I removed PMS local server and everything was fine until yesterday and I installed it (again) unwittingly trying to figure out this latest issue.** – One on QNAP **Correct** 2. It seems you have a PC server which your children are currently using? **No, all profiles were on the QNAP PMS** 3. Your account is not using / not able to interact with that PC server ? **No, Its not interacting with the QNAP PMS** 4. You want to move everything, Yourself and Children, to the QNAP server. **Yes** – AND – 5. You want to ensure you retain all the play history / currently on the PC server ? **Ideally. but its not a deal breaker** * * * Secondary to this, You are using a Plex Desktop (Windows) app ? **Yes although its the same with PMS PC, and I dont (want) use it…** Or are you using the normal Plex/web browser app ? **Thats what I normally used.** **Interestingly the new PMS local pc has all the play history from the QNAP PMS.** **I dont understand why QNAP PMS, when launched pulls up the local PC PMS.** ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 11, 2024, 10:31pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/13 "2024-05-11T22:31:11Z")
Another thing, how can I confirm what database (where is it stored) is it really being used? Could I getting all this wrong and its actually the QNAP PMS being used? The only 2 tips I have to be using “another” database is that a couple of libraries are missing 2 of 5, (they were present in my original QNAP PMS) and the server name on settings. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 12, 2024, 1:01am UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/14 "2024-05-12T01:01:54Z")
Here’s what I find: ( I’m being cryptic for your privacy ) 1. Server “IVO” – Exists on the QNAP – Has 5 library sections – Shared to 2 user accounts ( S\*\*\*, and R\*\*\* ) – LAST SEEN by Plex.tv 6 days ago 2. Server “VNT” – Exists on Windows – Has 5 library sections – Is not sharing to anyone – LAST SEEN by Plex.tv 2 hours ago (as I write this) To figure out what’s happening, **Plex/web → Settings → (left corner) Manage Library Access** Now you can see who has access to what. ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 12, 2024, 8:41am UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/15 "2024-05-12T08:41:39Z")
Yes Ive added the remaining libraries last night. Triggering a plex web it shows this: ![image](https://global.discourse-cdn.com/plex/original/4X/9/6/2/9625f34e4939cc8f5fab5687a6d1eaeff8c736ca.jpeg) And zero friends. How do I get back to QNAP version? Why is QNAP PMS launch using the local VNT? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 12, 2024, 1:36pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/16 "2024-05-12T13:36:17Z")
Are you signed into the right Plex account?? I can see that two other accounts are shared with the server but you show none? ---
**Author:** ![boogyman69](https://avatars.discourse-cdn.com/v4/letter/b/b77776/32.png) [@boogyman69](https://forums.plex.tv/u/boogyman69)\ **Post date:** [May 12, 2024, 3:58pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/17 "2024-05-12T15:58:14Z")
I’m getting the same thing can’t see my files and can’t add any files, even deleted the server and now cant even create a new one! ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 12, 2024, 6:39pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/18 "2024-05-12T18:39:08Z")
Yes Im signed in on plex.tv, it also triggers the VNT server. What accounts? The kids profiles? ![image](https://global.discourse-cdn.com/plex/original/4X/b/6/8/b686262a17464337fdfad30217cfeaad0fa786ac.png) Another fun detail, when I open one of the kids profiles it shows my original QNAP library name, like “Soundz” ![image](https://global.discourse-cdn.com/plex/original/4X/3/0/d/30d81e08fb874267c8a8ddd26e5e3e8e7a242563.png) The other kid profile is the same, including another “Musicz” library from the original QNAP PMS. ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 12, 2024, 6:39pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/19 "2024-05-12T18:39:59Z")
The kids profiles are showing the correct server… ![image](https://global.discourse-cdn.com/plex/original/4X/c/9/c/c9c0fbcdac096f99c175dcaac6507d0be4bcb790.png) WTF? lol ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 12, 2024, 8:19pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/20 "2024-05-12T20:19:23Z")
It seems like you somehow took your access away from the QNAP? Do you have a Plex Home ? Did you accidentally leave it or join something else sharing with you? ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 12, 2024, 9:10pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/21 "2024-05-12T21:10:06Z")
I think thats a yes. I actually just made 2 age limited profiles for my kids. My admin has a pin security. But all this was made like 2y ago. How do I get out of this mess? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 12, 2024, 10:09pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/23 "2024-05-12T22:09:43Z")
You have both a 192.168.x.x and a 10.x.x.x network. The QNAP checked in using 10.x.x.x to Plex.tv Your PC is running on a 192.168.x.x network. Which one should the QNAP be using? (PMS does not split well across multiple networks) Can the QNAP get updates from the internet ? ---
**Author:** ![nznznznz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nznznznz/32/224501_2.png) [@nznznznz](https://forums.plex.tv/u/nznznznz)\ **Post date:** [May 13, 2024, 4:39pm UTC](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297/24 "2024-05-13T16:39:13Z")
I think so. All downloads I trigger within plex app, even on the screen of “install a PMS”. But surprise surprise, Ive launched Plex from system tray icon and today it shows both servers. ![image](https://global.discourse-cdn.com/plex/original/4X/6/e/5/6e569dff69e9c12be31d453893a2390313849639.png) WTF? I wont touch it until you give instructions how to proceed. How do I solve this? I want IVO PARTY only. thank you! [Next page](https://forums.plex.tv/t/libraries-missing-no-option-to-add/877297.md?page=2)