# Libraries not visible **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac\ **Created:** [January 1, 2021, 6:03pm UTC](https://forums.plex.tv/t/libraries-not-visible/672854 "2021-01-01T18:03:19Z")\ **Posts on this page:** 1\ **Showing post:** 33
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 12, 2021, 8:33pm UTC](https://forums.plex.tv/t/libraries-not-visible/672854/33 "2021-01-12T20:33:57Z")
That happens if the Synology user account used by Plex does not have sufficient permissions to see your media. > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/490215/25): > > FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different … --- _[View the full topic](https://forums.plex.tv/t/libraries-not-visible/672854)._