# Library Deleted **URL:** \ **Category:** General Discussions\ **Created:** [April 29, 2024, 8:43am UTC](https://forums.plex.tv/t/library-deleted/876338 "2024-04-29T08:43:39Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 29, 2024, 8:43am UTC](https://forums.plex.tv/t/library-deleted/876338/1 "2024-04-29T08:43:39Z")
Hello. My library has been completely deleted. What can I do ? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 29, 2024, 10:36am UTC](https://forums.plex.tv/t/library-deleted/876338/2 "2024-04-29T10:36:15Z")
Let’s start by adding some more meat to the bones… Is this about a shared library no longer being accessible or about one/multiple/all libraries of your own server being missing? ---
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 29, 2024, 9:45am UTC](https://forums.plex.tv/t/library-deleted/876338/4 "2024-04-29T09:45:28Z")
Using this url : [https://app.plex.tv/desktop/#!/account](https://app.plex.tv/desktop/#!/account). I have an error saying “Not Found”. Even the server is installed, it’s asking me to install it once and again. Plex was working ferfectly for me during years. I need some help as I’m really lost ---
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 29, 2024, 11:27am UTC](https://forums.plex.tv/t/library-deleted/876338/5 "2024-04-29T11:27:51Z")
Sorry, Not, it’s not a shared library. It seems my server is not accesible even being installed. I can guess this is the issue. Clicking on my content, i have i message saying get Plex Media Server, but it’s already installed. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 29, 2024, 11:51am UTC](https://forums.plex.tv/t/library-deleted/876338/6 "2024-04-29T11:51:08Z")
Are you able to access the server using its local IP address? e.g. [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) if you’re on the same machine or http://[PMS IP address]:32400/web if you’re on a different machine within the same network/subnet? ---
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 29, 2024, 12:00pm UTC](https://forums.plex.tv/t/library-deleted/876338/7 "2024-04-29T12:00:40Z")
I’m afraid not. Automatically I get this url : [http://127.0.0.1:32400/web/index.html#!/](http://127.0.0.1:32400/web/index.html#!/) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 29, 2024, 1:06pm UTC](https://forums.plex.tv/t/library-deleted/876338/8 "2024-04-29T13:06:29Z")
can you open [http://127.0.0.1:32400/identity](http://127.0.0.1:32400/identity)? This should show an unformatted xml message… the xml element should have an attribute `claimed=` — does it have 0 or 1 as its value? 0 means the server isn’t claimed… in which case you should at least be able to access it locally 1 means the server is connected to a Plex account… given you cannot see it, that leaves the question if you’re possibly using a different Plex account in the web app than the one linked to your server. ---
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 29, 2024, 2:31pm UTC](https://forums.plex.tv/t/library-deleted/876338/9 "2024-04-29T14:31:05Z")
I’m getting this : MediaContainer size=“0” claimed=“1” machineIdentifier=“1dec840c960e399dd3aa26965fbc079211f28403” version=“1.40.2.8395-c67dce28e”\> \ **Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 29, 2024, 5:07pm UTC](https://forums.plex.tv/t/library-deleted/876338/10 "2024-04-29T17:07:13Z") You could take a look at the registry entries if they actually match the user. Removing them should unclaim the server and allow you to re-link it to your account. [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 29, 2024, 10:19pm UTC](https://forums.plex.tv/t/library-deleted/876338/11 "2024-04-29T22:19:45Z")
Okkk…I have now access to my library with the url [http://localhost:32400/web/index.html#!/](http://localhost:32400/web/index.html#!/). Nevertheless, on the left menu, I have my libraries with a yellow triangle like a warning signal. Which is the next step ? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 29, 2024, 10:28pm UTC](https://forums.plex.tv/t/library-deleted/876338/12 "2024-04-29T22:28:32Z")
You might want to start by re-claiming the server: 1. go to Settings \> [Server Name] \> General 2. click the claim / sign-in button at the center of the settings page # Afterwards you could check if the server’s libraries are still listed in the More section of the main sidebar. ---
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 29, 2024, 10:32pm UTC](https://forums.plex.tv/t/library-deleted/876338/13 "2024-04-29T22:32:30Z")
I’ve done that three or four times but nothing happens. It keeps asking for claim it. In addition, it asks also for install the last server version manually. This version : Versión 1.40.2.8395 ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 29, 2024, 10:52pm UTC](https://forums.plex.tv/t/library-deleted/876338/14 "2024-04-29T22:52:16Z")
I would ignore the update notification for now. The claim failing sounds fishy. You could attempt the procedure outlined in this thread… though if this fails we’ll probably need to deep dive into your [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) > [@You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720): > > Warning: During these steps your Windows Plex server will be removed from any plex.tv account it has been connected to. The result will be that you won’t be able to acess it normally, unless you re-claim it. (Method 1 will try to do that automatically.) So you have been told to perform this procedure [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) in order to solve a problem accessing your server – but doing so requires you to edit the W… ---
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 30, 2024, 12:07am UTC](https://forums.plex.tv/t/library-deleted/876338/15 "2024-04-30T00:07:39Z")
Any method is working. Claim is not possible. Starting from scratch would fix it ? ---
**Author:** ![Divideby0](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Divideby0](https://forums.plex.tv/u/Divideby0)\ **Post date:** [April 30, 2024, 2:29am UTC](https://forums.plex.tv/t/library-deleted/876338/16 "2024-04-30T02:29:14Z")
Quick question: How exactly do you mean you “done that” three or four times? Did you get a page to display when you went to where tom80H said, and are given a button to click to “claim” the server? Or do you just mean the homepage of the server (where you see your libraries on the left-hand side showing a triangle [!]? ---
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 30, 2024, 9:56am UTC](https://forums.plex.tv/t/library-deleted/876338/17 "2024-04-30T09:56:25Z")
Hi. I clicked on claim and nothing happens. Finally I was able to access my server with a new username. My libraries are available… But I have a new problem : When trying to reproduce a movie, i have the error s1001 (Network) Checking on the log I can see : pr 30, 2024 11:54:17.946 [24920] Error — [Req#2e58/Transcode] MDE: video has neither a video stream nor an audio stream Apr 30, 2024 11:54:17.946 [24920] Depuración — [Req#2e58/Transcode] MDE: received PLEX\_PROTOCOL\_ANY from client, but could not determine best protocol. Defaulting to HTTP Apr 30, 2024 11:54:17.946 [24920] Depuración — [Req#2e58/Transcode] MDE: analyzing media item 1 Apr 30, 2024 11:54:17.946 [24920] Error — [Req#2e58/Transcode] MDE: video has neither a video stream nor an audio stream Apr 30, 2024 11:54:17.946 [24920] Error — [Req#2e58/Transcode] Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data The movie is totally reproducible out of Plex. ---
**Author:** ![raf05](https://avatars.discourse-cdn.com/v4/letter/r/cc9497/32.png) [@raf05](https://forums.plex.tv/u/raf05)\ **Post date:** [April 30, 2024, 9:59am UTC](https://forums.plex.tv/t/library-deleted/876338/18 "2024-04-30T09:59:46Z")
I’ve notice also when clicking on get info from the movie i get no info, just the size of the file and the duration, nothing more. This is very very weird. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 2, 2024, 11:28am UTC](https://forums.plex.tv/t/library-deleted/876338/19 "2024-05-02T11:28:47Z")
[https://support.plex.tv/articles/200289336-analyze-media/](https://support.plex.tv/articles/200289336-analyze-media/) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 31, 2024, 11:29am UTC](https://forums.plex.tv/t/library-deleted/876338/20 "2024-07-31T11:29:06Z")
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