# Library Help

**URL:** <https://forums.plex.tv/t/library-help/711260>\
**Category:** Metadata & Adding Files\
**Tags:** server-synology, plex-web, library-management\
**Created:** [April 23, 2021, 8:16am UTC](https://forums.plex.tv/t/library-help/711260 "2021-04-23T08:16:38Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![mrevenflow86](https://avatars.discourse-cdn.com/v4/letter/m/67e7ee/32.png) [@mrevenflow86](https://forums.plex.tv/u/mrevenflow86)\
**Post date:** [April 23, 2021, 3:04pm UTC](https://forums.plex.tv/t/library-help/711260/3 "2021-04-23T15:04:28Z")

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Hi tom80H,  
Thanks for the reply.  
I had started a thread (below), a few weeks back and wasn’t getting much help.

> [@Random rating showing up](https://forums.plex.tv/t/random-rating-showing-up/708543/5):
>
> Hey guys, I’ve checked the metadata and can’t see any ratings. I don’t have album reviews and critic ratings selected. I also did the Plex Dance, but it still shows up. The only way I managed to get get rid of it was by unmatching the album, which I don’t really wanna do. Just seems odd to me.

You can see I’ve put screenshots and more of an explanation there.

The thing that’s weird is anything new added is getting locked ratings, which I believe is from the critic ratings option, though I don’t have that selected.

Could you let me know how to hard reload? I could try that and see if it helps.

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_[View the full topic](https://forums.plex.tv/t/library-help/711260)._