Thanks everybody, I was able to resolve it after jumping through a few hoops:
First I moved TVDB up to the top of the list under Settings > Server > Agents > Shows > The TVDB per @grhiner’s suggestion, and then re-scanned the Library and then hit “Refresh Metadata” and “Analyze” on that file. Repeating those steps and poking around a bit oddly produced the following:
Out of desperation I decided to remove the file completely out of the file structure and repeat the scan/refresh/analyze steps above (several times), with no effect - I checked under the entry’s “Get info” and it said it was unable to access the file (because I’d removed it) but it still wasn’t removing the entry out of the library.
Finally I deleted the entry from the Library itself, and then returned the file back to the same location, did a rescan of the library and it showed up correctly:
So I think there are two underlying issues:
- it seems that server wasn’t able to update the file’s info for some reason - I had to remove it completely and add it back as a new item before it would use the correct info
- even though I removed the item entirely from its folder and re-scanned, the server wouldn’t remove it from the library for some reason. I had to delete it manually from the library in order to make the entry go away.
It’s possible I could have skipped all the other steps by deleting the entry from the library in the first place (backing up the file first!), doing a scan, then adding it back to the folder and scanning again. Anyway, I have a workaround to use now (there are other files that are behaving strangely like this).
Thanks for all the feedback!