# Library not updating **URL:** \ **Category:** Plex Media Server\ **Tags:** server-truenas\ **Created:** [August 29, 2023, 10:17am UTC](https://forums.plex.tv/t/library-not-updating/851897 "2023-08-29T10:17:09Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![bradleystainsby](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@bradleystainsby](https://forums.plex.tv/u/bradleystainsby)\ **Post date:** [August 29, 2023, 10:17am UTC](https://forums.plex.tv/t/library-not-updating/851897/1 "2023-08-29T10:17:09Z")
Hi i am use truenas scale and when i first install it with plex it works fine all my media upload to the library but then after that any new media i add to the folder it will not update to the library. It dose it every time i have reinstall truenas 3 times and every time the first time works fine them after that it goes back to doing the same thing. Thank you for any help ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 29, 2023, 9:42pm UTC](https://forums.plex.tv/t/library-not-updating/851897/2 "2023-08-29T21:42:02Z")
How are you trying to let Plex rescan the library folder for updates? - are you manually triggering the scan (e.g. from the library’s context menu: `⋮` \> `Scan Library Files`)? - have you configured your server to automatically scan if there’s a change to the files in your library folder (`Settings` \> `[Server Name]` \> `Library` \> `Scan my library automatically`)? - have you configured your server to scan your files periodically (`Settings` \> `[Server Name]` \> `Library` \> `Scan my library periodically`)? - something else? ---
**Author:** ![bradleystainsby](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@bradleystainsby](https://forums.plex.tv/u/bradleystainsby)\ **Post date:** [August 30, 2023, 1:15am UTC](https://forums.plex.tv/t/library-not-updating/851897/3 "2023-08-30T01:15:44Z")
Hi thank you for the reply i have done all 3 of those and still no luck. Plex just doesn’t seem to recognise any changes even if i make a new folder in the library and move movies that already in the library it loses it and can’t find it. For e.g. in my comic movie library i create a folder iron man and put the 3 movie in it the library will not recognise it until i move it back to the original folder. So it seems any change it will not recognise. Unless i do a fresh in install of truenas. But if i use Windows to connect to my hard drives all the files are there just plex can’t find it ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 30, 2023, 5:27am UTC](https://forums.plex.tv/t/library-not-updating/851897/4 "2023-08-30T05:27:24Z")
Your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) might show a clue on what’s going on/wrong. Please verify your server is configured to have [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) enabled and verbose logging disabled… then trigger a scan and wait some minutes before pulling your logs. ---
**Author:** ![bradleystainsby](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@bradleystainsby](https://forums.plex.tv/u/bradleystainsby)\ **Post date:** [September 14, 2023, 9:02am UTC](https://forums.plex.tv/t/library-not-updating/851897/5 "2023-09-14T09:02:57Z")
hi sorry its been awhile to get back to you i was a way at work and just got home i checked the debug and enabled it i am not sure what i am looking for but i will past in what it comes up with every time i do a scan. “type”: “log:message”, “level”: 4, “message”: “[Commands] Executing testServerConnection”, “time”: “2023-09-14T08:58:55.629Z” any ideas would be great. thank you ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 14, 2023, 10:43am UTC](https://forums.plex.tv/t/library-not-updating/851897/6 "2023-09-14T10:43:25Z")
Can you check the actual [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) (see link → highlighted text)… this snippet of yours seems to be from the web client (player). ---
**Author:** ![bradleystainsby](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@bradleystainsby](https://forums.plex.tv/u/bradleystainsby)\ **Post date:** [September 14, 2023, 11:20am UTC](https://forums.plex.tv/t/library-not-updating/851897/7 "2023-09-14T11:20:29Z")
i am not sure what logs to get,is this the logs you want 1. Go to Settings \> Manage \> Troubleshooting in Plex Web App 2. Click the Download Logs button ---
**Author:** ![bradleystainsby](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@bradleystainsby](https://forums.plex.tv/u/bradleystainsby)\ **Post date:** [September 14, 2023, 11:38am UTC](https://forums.plex.tv/t/library-not-updating/851897/8 "2023-09-14T11:38:05Z")
i have just in the console plex sever log and when i try to update it just say [Req#19fb8] AutoUpdate: no updates available with no errors ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 14, 2023, 10:12pm UTC](https://forums.plex.tv/t/library-not-updating/851897/9 "2023-09-14T22:12:46Z")
Correct… that’s the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) – the console will show [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) information too but it’s more focused on monitoring stuff “in real-time” (not for a more detailed troubleshooting). ![Exemplary screenshot on how to obtain server logs](https://global.discourse-cdn.com/plex/original/4X/9/5/d/95d6d0cdb6f5506eda4affa445a00908ce644ce2.jpeg) ---
**Author:** ![bradleystainsby](https://avatars.discourse-cdn.com/v4/letter/b/8baadc/32.png) [@bradleystainsby](https://forums.plex.tv/u/bradleystainsby)\ **Post date:** [September 16, 2023, 5:13am UTC](https://forums.plex.tv/t/library-not-updating/851897/10 "2023-09-16T05:13:12Z")
i had a look at that and all it say is that it looking for data then no data find. no errors show up. its just dosent make since that when i first install truenas and setup plex it finds everything but then after it want update or find any new stuff. even after i delete plex and reinstall it still only pick up the same stuff. so far the only way i can find to update it is to wipe truenas and start again,i do think it could be to do with the library config folder wont update but i cant delete that to try ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 15, 2023, 5:13am UTC](https://forums.plex.tv/t/library-not-updating/851897/11 "2023-12-15T05:13:28Z")
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