# Lifetime Plex pass and account

**URL:** <https://forums.plex.tv/t/lifetime-plex-pass-and-account/321987>\
**Category:** General Discussions\
**Created:** [October 20, 2018, 8:56am UTC](https://forums.plex.tv/t/lifetime-plex-pass-and-account/321987 "2018-10-20T08:56:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ricard812001\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@ricard812001\_gmail\_com](https://forums.plex.tv/u/ricard812001_gmail_com)\
**Post date:** [October 20, 2018, 8:56am UTC](https://forums.plex.tv/t/lifetime-plex-pass-and-account/321987/1 "2018-10-20T08:56:39Z")

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hello, I just bought a pless pass lifetime access but I can’t connect to my account, it says username or password incorrect. How can I do?  
To explain more, I had 2 accounts and I deleted one as I have now a lifetime plex pass but I can’t connect any of both since I deleted the account I did not use anymore… I am afraid this caused my issue with the account I did not want to delete  
I have sent a message to plex billing contact but it is said they don’t support at all so I am confused. How can I solve my problem? I have paid for a lifetime pass and cannot use it!!  
can someone help?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [October 20, 2018, 9:17am UTC](https://forums.plex.tv/t/lifetime-plex-pass-and-account/321987/2 "2018-10-20T09:17:43Z")

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The billing contact is the right address for your issue.

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**Author:** ![ricard812001\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@ricard812001\_gmail\_com](https://forums.plex.tv/u/ricard812001_gmail_com)\
**Post date:** [October 20, 2018, 11:00am UTC](https://forums.plex.tv/t/lifetime-plex-pass-and-account/321987/3 "2018-10-20T11:00:24Z")

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ok thanks i hope they will fix this

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 18, 2019, 11:11am UTC](https://forums.plex.tv/t/lifetime-plex-pass-and-account/321987/4 "2019-01-18T11:11:41Z")

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