# Lifetime PLEX Pass installed server side, users cannot download content

**URL:** <https://forums.plex.tv/t/lifetime-plex-pass-installed-server-side-users-cannot-download-content/897439>\
**Category:** Plex Media Server\
**Tags:** server-qnap\
**Created:** [November 30, 2024, 1:20pm UTC](https://forums.plex.tv/t/lifetime-plex-pass-installed-server-side-users-cannot-download-content/897439 "2024-11-30T13:20:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![snowbanknas](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/snowbanknas/32/15002_2.png) [@snowbanknas](https://forums.plex.tv/u/snowbanknas)\
**Post date:** [November 30, 2024, 1:20pm UTC](https://forums.plex.tv/t/lifetime-plex-pass-installed-server-side-users-cannot-download-content/897439/1 "2024-11-30T13:20:17Z")

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Server Version#: 1.40.3.8555 w/ Lifetime PLEX Pass  
Player Version#: (I’m assuming the latest, this is for ALL my users)

I am running my server on a QNAP NAS, and my internet connection is 1G fiber, both up and down. I purchased my LTPP ages ago. I was under the impression (based on PLEX’s advertising) that the LTPP on the server side would allow my users to DL content to their mobile devices without having to have a PP on the client side. My users used to be able to download content to their mobile devices, and I hadn’t heard any complaints until yesterday. Did PLEX change the rules about this? Is it necessary to have PP on both the server side AND the client side now?

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [November 30, 2024, 4:55pm UTC](https://forums.plex.tv/t/lifetime-plex-pass-installed-server-side-users-cannot-download-content/897439/2 "2024-11-30T16:55:33Z")

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If your Plex Pass and their account predate Aug 1, 2022, then they do not need a Plex Pass. Otherwise, they need a Plex Pass.

See the FAQ: [https://support.plex.tv/articles/categories/features/mobile-sync/](https://support.plex.tv/articles/categories/features/mobile-sync/)

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**Author:** ![snowbanknas](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/snowbanknas/32/15002_2.png) [@snowbanknas](https://forums.plex.tv/u/snowbanknas)\
**Post date:** [December 1, 2024, 3:02am UTC](https://forums.plex.tv/t/lifetime-plex-pass-installed-server-side-users-cannot-download-content/897439/3 "2024-12-01T03:02:13Z")

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The server was established in 2015. The PP (for the server) was purchased in Nov 2021. My users used to be able to DL content, but not anymore.

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**Author:** ![snowbanknas](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/snowbanknas/32/15002_2.png) [@snowbanknas](https://forums.plex.tv/u/snowbanknas)\
**Post date:** [December 1, 2024, 3:10am UTC](https://forums.plex.tv/t/lifetime-plex-pass-installed-server-side-users-cannot-download-content/897439/4 "2024-12-01T03:10:46Z")

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Please disregard. If I would’ve just clicked on that link PRIOR to replying, all would’ve been clear.

THANK YOU!!!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 1, 2025, 3:11am UTC](https://forums.plex.tv/t/lifetime-plex-pass-installed-server-side-users-cannot-download-content/897439/5 "2025-03-01T03:11:20Z")

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