# Linux Desktop (snap) won't start

**URL:** <https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336>\
**Category:** Plex Players\
**Tags:** player-linux\
**Created:** [May 26, 2022, 12:48pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336 "2022-05-26T12:48:53Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![martonem](https://avatars.discourse-cdn.com/v4/letter/m/bc8723/32.png) [@martonem](https://forums.plex.tv/u/martonem)\
**Post date:** [May 26, 2022, 12:48pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/1 "2022-05-26T12:48:53Z")

</div>

Server Version#: 1.24.3.5033  
Player Version#: latest  
I installed the snap desktop player for Ubuntu 20 (via apt) and it says it is installed but when I try to start it nothing happens. Same after reboot.  
Ideas?

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<div class="post-metadata">

**Author:** ![gbooker02](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gbooker02/32/9726_2.png) [@gbooker02](https://forums.plex.tv/u/gbooker02)\
**Post date:** [May 26, 2022, 2:21pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/2 "2022-05-26T14:21:39Z")

</div>

What do the logs say? Usually that has the best indication as to what is going on.

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<div class="post-metadata">

**Author:** ![CyberCrystal](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@CyberCrystal](https://forums.plex.tv/u/CyberCrystal)\
**Post date:** [May 26, 2022, 3:19pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/3 "2022-05-26T15:19:57Z")

</div>

I too am having the plex-desktop snap immediately crashing. When run from terminal I get “Aborted (core dumped)”. I’m happy to supply logs if you let me know which ones would be helpful.

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<div class="post-metadata">

**Author:** ![loganswartz](https://avatars.discourse-cdn.com/v4/letter/l/4af34b/32.png) [@loganswartz](https://forums.plex.tv/u/loganswartz)\
**Post date:** [May 26, 2022, 7:27pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/4 "2022-05-26T19:27:24Z")

</div>

I’m getting this same error on Fedora 35 (Gnome w/ Wayland). I took a look at my logs, and it seems like a Wayland issue for me. I was able to get it to start by running `DISABLE_WAYLAND=1 snap run plex-desktop`, but obviously this isn’t ideal.

Here’s the log I get after running `snap run plex-desktop`:

````nohighlight
May 26, 2022 15:23:41.576 [0x7fd7c4317700] INFO - Running on: Ubuntu Core 20 [5.17.6-200.fc35.x86_64] x86_64
May 26, 2022 15:23:41.576 [0x7fd7c4317700] INFO - Happy Plexing!
May 26, 2022 15:23:41.575 [0x7fd7c43188c0] INFO - [OpenGL] Selected desktop renderer.
May 26, 2022 15:23:41.575 [0x7fd7c43188c0] INFO - [OpenGL] Default surface format version: 2.0
May 26, 2022 15:23:41.575 [0x7fd7c43188c0] INFO - [OpenGL] Selecting surface format version: 2.0; profile: 1
May 26, 2022 15:23:41.575 [0x7fd7c43188c0] INFO - Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
May 26, 2022 15:23:41.576 [0x7fd7c43188c0] WARN - Could not find the Qt platform plugin "wayland-egl" in "/snap/plex-desktop/8/plugins/platforms:"
May 26, 2022 15:23:41.576 [0x7fd7c43188c0] ERROR - This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem.

Available platform plugins are: eglfs, linuxfb, minimal, minimalegl, offscreen, xcb.```
````

---

<div class="post-metadata">

**Author:** ![s0litaire](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/s0litaire/32/108349_2.png) [@s0litaire](https://forums.plex.tv/u/s0litaire)\
**Post date:** [May 26, 2022, 9:15pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/5 "2022-05-26T21:15:58Z")

</div>

Running Ubuntu 22.04 (Wayland)

Might be an ‘apparmour’ conflict?

When I run it normally I just get an “Aborted (core dumped)” error  
syslog :

```auto
May 26 21:58:36 asus systemd[3331]: Started snap.plex-desktop.plex-desktop.0e6ae352-0e0d-4c30-adb2-e1b79524f30b.scope.
May 26 21:58:36 asus kernel: [41702.492609] audit: type=1400 audit(1653598716.301:117): apparmor="DENIED" operation="open" profile="snap.plex-desktop.plex-desktop" name="/home/S0l/Documents/" pid=94054 comm="head" requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000

```

When I run the snap as root I get the following error :

```auto
mkdir: cannot create directory '/run/user/0': Permission denied
mkdir: cannot create directory ‘/run/user/0’: Permission denied
cp: cannot stat '/snap/plex-desktop/8/usr/share/mime': No such file or directory
Directory '/root/snap/plex-desktop/8/.local/share/mime/packages' does not exist!
ERROR: update-mime-database /root/snap/plex-desktop/8/.local/share/mime exited abnormally with status 1
Authorization required, but no authorization protocol specified

```

Syslog :

```auto
May 26 21:59:33 asus systemd[1]: Started snap.plex-desktop.plex-desktop.9cf0eb44-2464-4246-bafd-867167fc7801.scope.
May 26 21:59:33 asus kernel: [41759.256131] audit: type=1400 audit(1653598773.065:118): apparmor="DENIED" operation="mkdir" profile="snap.plex-desktop.plex-desktop" name="/run/user/0/" pid=94370 comm="mkdir" requested_mask="c" denied_mask="c" fsuid=0 ouid=0
May 26 21:59:33 asus kernel: [41759.307288] audit: type=1400 audit(1653598773.117:119): apparmor="DENIED" operation="mkdir" profile="snap.plex-desktop.plex-desktop" name="/run/user/0/" pid=94437 comm="mkdir" requested_mask="c" denied_mask="c" fsuid=0 ouid=0
May 26 21:59:33 asus kernel: [41759.377427] audit: type=1400 audit(1653598773.185:120): apparmor="DENIED" operation="capable" profile="snap.plex-desktop.plex-desktop" pid=94513 comm="Plex" capability=2 capname="dac_read_search"
May 26 21:59:33 asus kernel: [41759.377434] audit: type=1400 audit(1653598773.185:121): apparmor="DENIED" operation="capable" profile="snap.plex-desktop.plex-desktop" pid=94513 comm="Plex" capability=1 capname="dac_override"
May 26 21:59:33 asus systemd[1]: snap.plex-desktop.plex-desktop.9cf0eb44-2464-4246-bafd-867167fc7801.scope: Deactivated successfully.

```

---

<div class="post-metadata">

**Author:** ![databio](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/databio/32/86778_2.png) [@databio](https://forums.plex.tv/u/databio)\
**Post date:** [May 26, 2022, 9:32pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/6 "2022-05-26T21:32:13Z")

</div>

Same issue. Ubuntu 22.04 Wayland. If I switch to Xorg, app starts properly or disable walany only when execute app. In terminal:

```auto
DISABLE_WAYLAND=1 plex-desktop

```

---

<div class="post-metadata">

**Author:** ![shinobix9x\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shinobix9x_gmail_com/32/277896_2.png) [@shinobix9x\_gmail\_com](https://forums.plex.tv/u/shinobix9x_gmail_com)\
**Post date:** [May 27, 2022, 12:34pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/7 "2022-05-27T12:34:15Z")

</div>

Arch Linux and Sway (wayland)  
Same problem here, only starts with

```auto
DISABLE_WAYLAND=1 snap run plex-desktop

```

---

<div class="post-metadata">

**Author:** ![fenrissy](https://avatars.discourse-cdn.com/v4/letter/f/59ef9b/32.png) [@fenrissy](https://forums.plex.tv/u/fenrissy)\
**Post date:** [May 27, 2022, 9:46pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/8 "2022-05-27T21:46:04Z")

</div>

Same for me. Without disabling Wayland get:  
Aborted (core dumped)

---

<div class="post-metadata">

**Author:** ![gbooker02](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gbooker02/32/9726_2.png) [@gbooker02](https://forums.plex.tv/u/gbooker02)\
**Post date:** [May 28, 2022, 1:11am UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/9 "2022-05-28T01:11:14Z")

</div>

This is unfortunately expected on Wayland. The next major version of Qt should make things better but we are currently blocked from using it due to a build bug on one of the platforms. Hopefully soon we can upgrade Qt and thus resolve this issue.

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<div class="post-metadata">

**Author:** ![luc\_r5](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@luc\_r5](https://forums.plex.tv/u/luc_r5)\
**Post date:** [June 2, 2022, 8:14am UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/10 "2022-06-02T08:14:07Z")

</div>

Same here on Ubuntu 22.04

---

<div class="post-metadata">

**Author:** ![shinobix9x\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shinobix9x_gmail_com/32/277896_2.png) [@shinobix9x\_gmail\_com](https://forums.plex.tv/u/shinobix9x_gmail_com)\
**Post date:** [June 8, 2022, 11:50am UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/11 "2022-06-08T11:50:40Z")

</div>

Is there a reason why Plex chose AppImage for Plexamp, but snap for plex-desktop(-htpc)?  
ps: now `DISABLE_WAYLAND=1 snap run plex-desktop` doesn’t work anymore.

---

<div class="post-metadata">

**Author:** ![Heldenhirn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/heldenhirn/32/189460_2.png) [@Heldenhirn](https://forums.plex.tv/u/Heldenhirn)\
**Post date:** [June 9, 2022, 11:21am UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/12 "2022-06-09T11:21:25Z")

</div>

This is annoying as hell. This affects so many people because the most popular distros like Ubuntu won’t run the app out of the box. What makes it worse is that the user is not informed about this fact even though we talk about something as fundamental as launching the app itself. Casual users are basically locked out because many of them will never visit this forum.

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<div class="post-metadata">

**Author:** ![RedSocks157](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/redsocks157/32/95159_2.png) [@RedSocks157](https://forums.plex.tv/u/RedSocks157)\
**Post date:** [June 22, 2022, 2:29pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/13 "2022-06-22T14:29:52Z")

</div>

Yeah this is bad…really bad. Man, Plex seems to spend tons of time on dumb stuff like new logos these days and zero time on things like this that are actually important for the product to, ya know…work.

All of that pretty marketing garbage, the “streaming struggle” bs that has been gracing the top of the plex website, it’s all meaningless if the actual software doesn’t run the way it’s supposed to.

---

<div class="post-metadata">

**Author:** ![talekksna](https://avatars.discourse-cdn.com/v4/letter/t/73ab20/32.png) [@talekksna](https://forums.plex.tv/u/talekksna)\
**Post date:** [June 29, 2022, 1:15pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/14 "2022-06-29T13:15:02Z")

</div>

I have same problem, and what is interesting I installed Fletpak on Ubuntu and installed Plex-HTPC from Flatpak app store and it is working imminently, without problem!!!  
Before that, I could not run Plex Desktop or Plex-HTPC installed from snap?!?!

---

<div class="post-metadata">

**Author:** ![kelford](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kelford/32/282196_2.png) [@kelford](https://forums.plex.tv/u/kelford)\
**Post date:** [July 26, 2022, 2:44pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/15 "2022-07-26T14:44:30Z")

</div>

Any news about this?

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<div class="post-metadata">

**Author:** ![mmzon](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mmzon/32/112586_2.png) [@mmzon](https://forums.plex.tv/u/mmzon)\
**Post date:** [August 7, 2022, 3:14am UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/16 "2022-08-07T03:14:42Z")

</div>

As far as I can see, it is still not fixed. The same problem still exists on plex-desktop and plex-htps versions. I am almost at the point of trying older version if I can find it still on snap.

```auto
DISABLE_WAYLAND=1 snap run plex-desktop
mkdir: cannot create directory '/run/user/0': Permission denied
mkdir: cannot create directory ‘/run/user/0’: Permission denied
cp: cannot stat '/snap/plex-desktop/14/usr/share/mime': No such file or directory
Directory '/root/snap/plex-desktop/14/.local/share/mime/packages' does not exist!
ERROR: update-mime-database /root/snap/plex-desktop/14/.local/share/mime exited abnormally with status 1
Authorization required, but no authorization protocol specified
Aborted (core dumped)

```

---

<div class="post-metadata">

**Author:** ![mmzon](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mmzon/32/112586_2.png) [@mmzon](https://forums.plex.tv/u/mmzon)\
**Post date:** [August 7, 2022, 3:17am UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/17 "2022-08-07T03:17:23Z")

</div>

Right, so much for option of using older version

```auto
mynamea@HP-840-G7:~/Downloads$ snap find plex-htpc
Name Version Publisher Notes Summary
plex-htpc 1.22.1 plexinc✓ - Plex HTPC client for Linux

mynamea@HP-840-G7:~/Downloads$ snap find plex-desktop
Name Version Publisher Notes Summary
plex-desktop 1.50.1 plexinc✓ - Plex client for Linux

mynamea@HP-840-G7:~/Downloads$ snap info plex-htpc
name: plex-htpc
summary: Plex HTPC client for Linux
publisher: Plex, Inc. (plexinc✓)
store-url: https://snapcraft.io/plex-htpc
contact: https://plex.tv
license: Proprietary
description: |
  Plex HTPC for Linux is your client for playing on your Linux computer connected to the big screen.
  It features a 10-foot interface with a powerful playback engine.
snap-id: 81OP06hEXlwmMrpMAhe5hyLy5bQ9q6Kz
channels:
  latest/stable: 1.22.1 2022-07-28 (15) 317MB -
  latest/candidate: ↑                            
  latest/beta: ↑                            
  latest/edge: 1.20.1 2022-06-29 (12) 302MB -

```

---

<div class="post-metadata">

**Author:** ![mmzon](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mmzon/32/112586_2.png) [@mmzon](https://forums.plex.tv/u/mmzon)\
**Post date:** [August 7, 2022, 3:23am UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/18 "2022-08-07T03:23:29Z")

</div>

so … for those who care - edge version seems to still be able to run with WAYLAND disabled. I will need to add that command to shortcut but otherwise it is usable. No way to do that with non-edge version and desktop version it seems

```auto
myname@HP-840-G7:~/Downloads$ sudo snap install plex-htpc --edge
plex-htpc (edge) 1.20.1 from Plex, Inc. (plexinc✓) installed

myname@HP-840-G7:~/Downloads$ plex-htpc 
Wayland is currently unsupported
Segmentation fault (core dumped)

myname@HP-840-G7:~/Downloads$ DISABLE_WAYLAND=1 snap run plex-htpc
Wayland is currently unsupported
Cannot load libcuda.so.1
[113414:113454:0806/212128.804112:ERROR:gles2_cmd_decoder.cc(10693)] [.WebGL-0x5616cddcd540]RENDER WARNING: there is no texture bound to the unit 1
[113414:113454:0806/212128.813475:ERROR:gles2_cmd_decoder.cc(10693)] [.WebGL-0x5616cddcd540]RENDER WARNING: there is no texture bound to the unit 1

```

---

<div class="post-metadata">

**Author:** ![pl696](https://avatars.discourse-cdn.com/v4/letter/p/90db22/32.png) [@pl696](https://forums.plex.tv/u/pl696)\
**Post date:** [August 28, 2022, 6:45am UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/19 "2022-08-28T06:45:33Z")

</div>

Both issue and work around (`DISABLE_WAYLAND=1 snap run plex-desktop`) confirmed.

Most convenient way to resolve is by adding the environment variable to `/var/lib/snapd/desktop/applications/plex-desktop_plex-desktop.desktop` as in:

```auto
[Desktop Entry]
X-SnapInstanceName=plex-desktop
Type=Application
Name=Plex
Comment=
Exec=env DISABLE_WAYLAND=1 BAMF_DESKTOP_FILE_HINT=/var/lib/snapd/desktop/applications/plex-desktop_plex-desktop.desktop /snap/bin/plex-desktop
Icon=/snap/plex-desktop/16/meta/gui/icon.png
Terminal=false
Categories=Audio;Music;Video;Player;Media;

```

---

<div class="post-metadata">

**Author:** ![Mr.Plex77](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Mr.Plex77](https://forums.plex.tv/u/Mr.Plex77)\
**Post date:** [November 3, 2022, 1:41pm UTC](https://forums.plex.tv/t/linux-desktop-snap-wont-start/794336/20 "2022-11-03T13:41:12Z")

</div>

Thanks, good suggestion!

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