# Linux Tips

**URL:** <https://forums.plex.tv/t/linux-tips/276247>\
**Category:** Tips, Tricks & How-Tos\
**Tags:** server-linux-tips, server-linux, tipstricks\
**Created:** [June 26, 2018, 5:11pm UTC](https://forums.plex.tv/t/linux-tips/276247 "2018-06-26T17:11:57Z")\
**Posts on this page:** 1\
**Showing post:** 20

<div class="post-metadata">

**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [February 28, 2020, 8:43pm UTC](https://forums.plex.tv/t/linux-tips/276247/20 "2020-02-28T20:43:30Z")

</div>

## How to best report Linux server problems

This Tip/How-To, while tagged for Linux, is applicable to all PMS platforms.

By providing this information with your initial post, you save yourself and us a great deal of time otherwise wasted in asking for the pieces.

We can see the post, examine all the information provided, and give a better reply (possibly complete solution) in the first reply.

## Preparation

1. Verify **DEBUG** logging is **enabled** ( **Settings - Server - General - Advanced** )

2. Verify **VEROSE** logging is **disabled**

3. Save changes if any boxes changed

4. Depending on the type of failure; restarting PMS and waiting 2 minutes is beneficial

5. Recreate the problem. (e.g Start playback, Let play 30 seconds, Stop playback)

6. Wait 30 seconds for logs to flush out to disk

7. **Settings - Server - Troubleshooting (left panel) - Download Logs**

8. Download and save the ZIP

9. Hover over the item just played to recreate the problem.

10. Click the ellipsis -\> Get Info -\> View XML

11. Capture the top portion only (down to the `</Media>` marker) from the browser

12. Now prepare your posting:  
a. State the problem  
b. Paste the XML segment  
``` _(back-tick / grave character)_  
Paste xml text here  
```  
c. Attach the ZIP file (allow to upload)

13. Click Reply.

When you have pasted the XML, it will appear like this in your post.

```auto
Pasted xml here

```

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