# Linux ubuntu plex media server not working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux, server-linux-arm\ **Created:** [October 11, 2024, 3:58pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022 "2024-10-11T15:58:59Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![kodstar42](https://avatars.discourse-cdn.com/v4/letter/k/f05b48/32.png) [@kodstar42](https://forums.plex.tv/u/kodstar42)\ **Post date:** [October 11, 2024, 3:58pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/1 "2024-10-11T15:58:59Z")
Hello, I installed plex media server in my ubuntu 24/04 system and my plex account not detect my plex media server. I try several solutions but this software is not working. Anyone can help me please ? All ports are open. Example 32400, 80, 443, etc… plexmediaserver status active, nginx is active. the system is correctly configured. My VPS is in OVH I just bought for PLEX MEDIA SERVER only. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 11, 2024, 4:24pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/2 "2024-10-11T16:24:38Z")
How are you trying to access the server? ---
**Author:** ![kodstar42](https://avatars.discourse-cdn.com/v4/letter/k/f05b48/32.png) [@kodstar42](https://forums.plex.tv/u/kodstar42)\ **Post date:** [October 11, 2024, 4:28pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/3 "2024-10-11T16:28:27Z")
http://[my ip address]:32400/web ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 11, 2024, 4:38pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/4 "2024-10-11T16:38:39Z")
If this is the first time you’re trying to setup the server… are you using a local connection? If your server is on a hosted machine, you might have to create a SSH tunnel. [https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/) ---
**Author:** ![kodstar42](https://avatars.discourse-cdn.com/v4/letter/k/f05b48/32.png) [@kodstar42](https://forums.plex.tv/u/kodstar42)\ **Post date:** [October 11, 2024, 5:09pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/5 "2024-10-11T17:09:25Z")
I’ve already created a SSH tunnel and I can access with lynx [http://127.0.0.1:8888/web](http://127.0.0.1:8888/web) but when I want to access to my remote server : with my IP address I can’t setup the plex media server because it says Media server not found → http:[MY IP ADDRESS]:32400/web/index.html#!/setup I can’t create the plex media server and share it to my plex account ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 11, 2024, 5:12pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/6 "2024-10-11T17:12:30Z")
@kodstar42 Can you please stop PMS on the VPS Then make a tar.gz / zip of the “Logs” directory under “Plex Media Server” and attach it here for us? ---
**Author:** ![kodstar42](https://avatars.discourse-cdn.com/v4/letter/k/f05b48/32.png) [@kodstar42](https://forums.plex.tv/u/kodstar42)\ **Post date:** [October 11, 2024, 5:35pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/7 "2024-10-11T17:35:07Z")
YESS THANKS [PMS-LOG.zip](https://forums.plex.tv/uploads/short-url/8aurpTX23c3tbeItw0s4K4dxM97.zip) (50.9 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 11, 2024, 5:58pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/8 "2024-10-11T17:58:10Z")
Thanks for the logs. Lots of fun stuff in there. 🙈 lol - I see attempted access from a `92.89.x.x` address attempting to open Plex/web. When the server is unclaimed, this will not work. - The biggest problem is here. The IPv4 address is completely invalid. Did you edit it? > ens3 (134.560.78.327) (FA-16-3E-D9-C4-21) (loopback: 0) - As confirmation, attempting to ping the host from my machine returns error ```auto [chuck@lizum ~.2013]$ ping 134.560.78.327 ping: 134.560.78.327: Name or service not known [chuck@lizum ~.2014]$ ``` Please reach out to the provider and have them correct the problem with your IPv4 address. They should also look at your IPv6 address as well. Errors on one usually have errors with the other. With these errors, PMS can’t talk to Plex.tv enough to get the rest of what it needs for startup. ---
**Author:** ![kodstar42](https://avatars.discourse-cdn.com/v4/letter/k/f05b48/32.png) [@kodstar42](https://forums.plex.tv/u/kodstar42)\ **Post date:** [October 11, 2024, 8:57pm UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/9 "2024-10-11T20:57:32Z")
No I gave you a fake address because I don’t want to put my real IP address in public lol 🤣 so I modified the log file and replace the server IP address. ---
**Author:** ![kodstar42](https://avatars.discourse-cdn.com/v4/letter/k/f05b48/32.png) [@kodstar42](https://forums.plex.tv/u/kodstar42)\ **Post date:** [October 12, 2024, 12:20am UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/10 "2024-10-12T00:20:37Z")
Thank you very much for your help. YOU ARE THE BEST HELPER AND EXPERT 🫵 ---
**Author:** ![kodstar42](https://avatars.discourse-cdn.com/v4/letter/k/f05b48/32.png) [@kodstar42](https://forums.plex.tv/u/kodstar42)\ **Post date:** [October 12, 2024, 12:24am UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/11 "2024-10-12T00:24:15Z")
1. Make certain PMS is stopped. 2. Use my “UserCredentialReset.sh” script 3. SSH into the remote host 4. PASTE the script contents into a file 5. Give +x permission 6. RUN the script 7. The script will ask for a Plex Claim token 8. Open a browser tab to Plex.tv/claim 9. COPY the token into your browser 10. Return to the SSH window (don’t wait more than 4 minutes) 11. PASTE the token 12. Hit enter . 13. If everything works correctly, it will respond with your Plex Username and email. All the documentation for this is in the README.md [https://github.com/ChuckPa/UserCredentialReset](https://github.com/ChuckPa/UserCredentialReset) THIS METHOD IS WORKING FOR ME. THANK YOU AGAIN FOR YOUR TIME AND GOOD WEEK-END 👍 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 10, 2025, 12:24am UTC](https://forums.plex.tv/t/linux-ubuntu-plex-media-server-not-working/892022/12 "2025-01-10T00:24:26Z")
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