Live TV: watching channel work and after a couple of minute stop working (

[ElricX]

Actually since many version, I can’t directly watch TV with plex. When I select a channel, it start correctly but after 1-2 min it stop. The picture freeze and I must load another channel. If I use the HD Homerun app to watch tv, this work flawless without any problem at all.

I think I have all the necessary data for dev to identify the problem.
In the plex_client_nvidia_shield.txt log file. You can see the errors at the end of the file.

It look like:

10-21 23:37:22.577  i: Fetching [method:GET] https://192.168.1.180:32400/video/:/transcode/universal/ping?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664&session=3765046813cced30-com-plexapp-android&X-Plex-Client-Identifier=3765046813cced30-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Device=SHIELD%20Android%20TV&X-Plex-Incomplete-Segments=1&X-Plex-Platform=Android&X-Plex-Platform-Version=9&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Version=8.8.0.21200&X-Plex-Token=...6UGY
10-21 23:37:22.626  e: Error fetching https://192.168.1.180:32400/video/:/transcode/universal/ping?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664&session=3765046813cced30-com-plexapp-android&X-Plex-Client-Identifier=3765046813cced30-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Device=SHIELD%20Android%20TV&X-Plex-Incomplete-Segments=1&X-Plex-Platform=Android&X-Plex-Platform-Version=9&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Version=8.8.0.21200&X-Plex-Token=...tml>
10-21 23:37:23.867  i: [FFmpeg] [WARN] [hls @ 0x2bc9bd5a00] Failed to reload playlist 0

10-21 23:37:23.868  i: [FFmpeg] [INFO] [https @ 0x2bc5e08400] Opening 'https://192-168-1-180.8068778321b04cc9936f9a2d4c49bded.plex.direct:32400/video/:/transcode/universal/session/3765046813cced30-com-plexapp-android/base/index.m3u8?X-Plex-Incomplete-Segments=1' for reading

10-21 23:37:23.869  i: [FFmpeg] [WARN] [https @ 0x2bc9bd1fc0] HTTP error 404 Not Found

10-21 23:37:23.878  i: [FFmpeg] [WARN] [hls @ 0x2bc9bd5a00] keepalive request failed for 'https://192-168-1-180.8068778321b04cc9936f9a2d4c49bded.plex.direct:32400/video/:/transcode/universal/session/3765046813cced30-com-plexapp-android/base/index.m3u8?X-Plex-Incomplete-Segments=1' when parsing playlist, retrying with new connection: Server returned 404 Not Found

10-21 23:37:23.878  i: [FFmpeg] [INFO] [hls @ 0x2bc9bd5a00] Opening 'https://192-168-1-180.8068778321b04cc9936f9a2d4c49bded.plex.direct:32400/video/:/transcode/universal/session/3765046813cced30-com-plexapp-android/base/index.m3u8?X-Plex-Incomplete-Segments=1' for reading

10-21 23:37:23.988  i: [FFmpeg] [WARN] [https @ 0x2bc9bd1fc0] HTTP error 404 Not Found

10-21 23:37:23.995  i: [FF] End of input has been reached.
10-21 23:37:23.995  i: [FFmpeg] [WARN] [hls @ 0x2bc9bd5a00] Failed to reload playlist 0

If I can help a little bit more, I’m volunteer to give access to my setup to a plex employee if they want to validate or test anything. I have great availability for the next following weeks.

I have also included all other information if the can help too.

Server Version#: 1.20.3.3437
Player Version#: 8.8.0.21200
Tuner Make/Model: HD Homerun Duo model: HDHR5-2US (firmware 20200907)
Guide/Lineup name: I don’t know what do you mean for this…
Using XMLTV?: no
Channel number/Name: 2.1 (Noovo)

I don’t know if verbose is ON or NOT… It’s with default value… If these are set to ON, sorry!

Plex Media Server Logs_2020-10-21_23-40-52.zip (5.5 MB)

plex_client_nvidia_shield.txt (1.4 MB)

[antonp01]

On the device you are viewing try going to Settings and disable New Player. This fixed it for me.

[ElricX]

I tried and this doesn’t fix for me… The channel play correctly and a message is displayed in the middle of the screen when I watch a channel.

In french the message is: “mise à jour du support du lecteur …” and a loading bar.

I suppose in english the message is something like: update player support

[NGTmeaty]

Getting this as well. There’s quite a few other threads having this issue as well, I’m using a Chromecast with Google TV and having the issue. I’m also happy to provide logs or access if needed. I think it’s been happening for a few months but I haven’t seen anything from Plex on this.

Thanks, hope we can get this fixed.

[Hoffmann772]

Experiencing the same issue on the Android App.
In addition when streaming on the Android App the playback doesn’t even show up in the Plex dashboard.