# Local "remove access" shows connected, server unavailable externally

**URL:** <https://forums.plex.tv/t/local-remove-access-shows-connected-server-unavailable-externally/876192>\
**Category:** Remote Access\
**Tags:** server-docker\
**Created:** [April 27, 2024, 7:47pm UTC](https://forums.plex.tv/t/local-remove-access-shows-connected-server-unavailable-externally/876192 "2024-04-27T19:47:02Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![wetling](https://avatars.discourse-cdn.com/v4/letter/w/f9ae1b/32.png) [@wetling](https://forums.plex.tv/u/wetling)\
**Post date:** [April 27, 2024, 7:47pm UTC](https://forums.plex.tv/t/local-remove-access-shows-connected-server-unavailable-externally/876192/1 "2024-04-27T19:47:02Z")

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Server Version#: 1.40.2.8395  
Player Version#: 4.128.1

I am running Plex (the latest version as of this post) in a Docker container and have placed the server on the “host” network. Every time I log into app.plex.tv, my server is offline. If I try reconnecting enough (usually), eventually it will show up (I can see content in my libraries) for a few moments before going “offline” again.

I am using a Unifi Dream Machine (UDM) and have verified that I do not have any VPNs enabled and that port 32400 is forwarded from the internet to the server’s (reserved) IP address (TCP). I also verified that jumbo frames is disabled on the UDM.

Hitting https://:32400 from my local network, I can see that remote access is enabled and that Plex reports it is “Fully accessible outside your network”. With the port manually specified. But it also shows “Fully accessible” when I enable UPnP on the UDM and remove the “Manually specify public port” checkmark.

From the “Troubleshooting Remote Access” article ([https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)), I also verified that the server is not double-NAT’d. I also tried setting the Internet side of my port forward to 20000 as suggested at the end of “The Basics of Remote Access Troubleshooting” ([The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517)). For both port 32400 and 20000, [Open Port Check Tool - Test Port Forwarding on Your Router](https://www.yougetsignal.com/tools/open-ports/) showed the port “open”. Enabling UPnP did not help either.

Are there any specific logs that might shed light on what’s going on? What else can I do?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 26, 2024, 7:47pm UTC](https://forums.plex.tv/t/local-remove-access-shows-connected-server-unavailable-externally/876192/2 "2024-07-26T19:47:03Z")

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