# Login error on iOS app **URL:** \ **Category:** General Discussions\ **Created:** [October 6, 2016, 7:13am UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877 "2016-10-06T07:13:11Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sf4hmi](https://avatars.discourse-cdn.com/v4/letter/s/9fc29f/32.png) [@sf4hmi](https://forums.plex.tv/u/sf4hmi)\ **Post date:** [October 6, 2016, 7:13am UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877/1 "2016-10-06T07:13:11Z")
I could not log into my Plex account on my iPhone, even though i could log into Plex in browser using the same credentials. First error message said “invalid username/password”. When i tried again it said “You appear to be having trouble signing in to an account”. I tried reinstalling the app but unsuccessful. I tried using username and email but both unsuccessful. Does anyone encouter the same problem? ---
**Author:** ![tontonfranz](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@tontonfranz](https://forums.plex.tv/u/tontonfranz)\ **Post date:** [October 7, 2016, 12:19am UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877/2 "2016-10-07T00:19:11Z")
Same problem here but on iPad (still on iOS9). ---
**Author:** ![cgrauer](https://avatars.discourse-cdn.com/v4/letter/c/a9adbd/32.png) [@cgrauer](https://forums.plex.tv/u/cgrauer)\ **Post date:** [October 7, 2016, 4:44pm UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877/3 "2016-10-07T16:44:47Z")
I have the same problem (iPhone iOS10.0.2)! ---
**Author:** ![raywin](https://avatars.discourse-cdn.com/v4/letter/r/51bf81/32.png) [@raywin](https://forums.plex.tv/u/raywin)\ **Post date:** [October 12, 2016, 8:41pm UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877/4 "2016-10-12T20:41:15Z")
Same here… iPhone 7 Plus iOS10.0.2. It works on my XBox One, Vizio, Web, iPad, and Windows Phone. ---
**Author:** ![PlexMultiMediaServer](https://avatars.discourse-cdn.com/v4/letter/p/8dc957/32.png) [@PlexMultiMediaServer](https://forums.plex.tv/u/PlexMultiMediaServer)\ **Post date:** [October 19, 2016, 12:10pm UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877/5 "2016-10-19T12:10:51Z")
I have the same issue, I am trying to login to my iOS app and it’s giving me login/password error. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 19, 2016, 12:20pm UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877/6 "2016-10-19T12:20:02Z")
There is a problem in encoding of some special characters eg the `+` character. This is being fixed - in the meantime, please use letters and numbers for password ---
**Author:** ![raywin](https://avatars.discourse-cdn.com/v4/letter/r/51bf81/32.png) [@raywin](https://forums.plex.tv/u/raywin)\ **Post date:** [October 20, 2016, 3:59pm UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877/7 "2016-10-20T15:59:46Z")
Thanks sa2000. That did the trick. That combined with using my username instead of my email address. Even after changing the password it didn’t work until I stopped attempting to use my email. ---
**Author:** ![raywin](https://avatars.discourse-cdn.com/v4/letter/r/51bf81/32.png) [@raywin](https://forums.plex.tv/u/raywin)\ **Post date:** [October 20, 2016, 4:01pm UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877/8 "2016-10-20T16:01:20Z")
I should add that my special character was a semi-colon. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 10:01pm UTC](https://forums.plex.tv/t/login-error-on-ios-app/161877/9 "2020-01-07T22:01:26Z")