# Login issue

**URL:** <https://forums.plex.tv/t/login-issue/847278>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [July 14, 2023, 3:00pm UTC](https://forums.plex.tv/t/login-issue/847278 "2023-07-14T15:00:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![peteru80](https://avatars.discourse-cdn.com/v4/letter/p/67e7ee/32.png) [@peteru80](https://forums.plex.tv/u/peteru80)\
**Post date:** [July 14, 2023, 3:00pm UTC](https://forums.plex.tv/t/login-issue/847278/1 "2023-07-14T15:00:31Z")

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Hello,

I’m experiencing an issue where I am unable to access my PlexPass account. Before this issue happened I have changed my email, password, and enabled 2-factor authentication, but now I find myself locked out. The username I’m currently using to send this message is not my usual account; I had to create it specifically for this purpose.

I am confident that I am entering the correct login information. Could someone from the support team please reach out to me? I suspect that my account might be locked or experiencing some other issue, as I no longer receive password reset links from plex.tv. Consequently, I am unable to reset my password. How can I provide my actual email address/username to an employee in order to have my account unlocked?

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**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\
**Post date:** [July 14, 2023, 3:14pm UTC](https://forums.plex.tv/t/login-issue/847278/2 "2023-07-14T15:14:43Z")

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This type of issue is usually directed to the Billing dept.

At the bottom of this page, click on “Billing Questions” under “Resources” and fill out the form there.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 12, 2023, 3:15pm UTC](https://forums.plex.tv/t/login-issue/847278/3 "2023-10-12T15:15:39Z")

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