# Login Problems with Plexamp iOS App **URL:** \ **Category:** Plex Labs\ **Tags:** plexamp\ **Created:** [May 1, 2020, 11:09am UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680 "2020-05-01T11:09:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CreativeAnto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/creativeanto/32/134104_2.png) [@CreativeAnto](https://forums.plex.tv/u/CreativeAnto)\ **Post date:** [May 1, 2020, 11:09am UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/1 "2020-05-01T11:09:07Z")
Hello all… I have a Lifetime subscription to PLEX (with integrated TIDAL for my music needs)… and recently I saw two new iOS app that I could use, so I downloaded PLEX Dash (which instantly worked and I understood what it was all about) but when I opened up Plexamp I got a blank black screen at the start then a login screen appeared. I logged into my PLEX account with my email and then I got an error saying “NO SERVERS. We couldn’t connect to any servers. This may indicate a network issue”. Yet PLEX is working perfectly on my MacPro / MacBook Pro and my AppleTV 4K and any other supportive devices I have around the house. Can anyone help me to resolve this issue and get Plexamp up and running correctly…? Stay Safe and greetings from Ireland… 🙂 Regards, Anthony ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 1, 2020, 11:25am UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/2 "2020-05-01T11:25:17Z")
Old device, with iOS \< 10 ? > [@PlexAmp on iOS 9.3.6](https://forums.plex.tv/t/plexamp-on-ios-9-3-6/576092/1): > > Server Version#: Mac 1.19.1.2645 Player Version#: 3.0.0 Plexamp for iOS [Screen Shot 2020-04-17 at 1.24.44 PM] As indicated in the graphic, Plexamp supposedly supported by iOS devices such as my iPhone 4s running iOS 9.3.6. The Plex app does run but there has been a declared end of iOS 9 support for that app. Anyway, I was able to download and launch Plexamp on my 4s, but when it comes time to Sign In, it launches a safari window that is rendered blank. I am not able to activate the app. … or maybe [iOS - Plexamp app stuck on blank screen](https://forums.plex.tv/t/ios-plexamp-app-stuck-on-blank-screen/576009/1) ---
**Author:** ![CreativeAnto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/creativeanto/32/134104_2.png) [@CreativeAnto](https://forums.plex.tv/u/CreativeAnto)\ **Post date:** [May 1, 2020, 11:33am UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/3 "2020-05-01T11:33:40Z")
All right up to date devices iPhone 11 Max Pro running iOS 13.4.1. Such a disappointment ☹ With no real answer in sight I can find anywhere… 🙂 ---
**Author:** ![jrsorders](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@jrsorders](https://forums.plex.tv/u/jrsorders)\ **Post date:** [May 1, 2020, 3:58pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/4 "2020-05-01T15:58:04Z")
On Plexamp, when you go to settings (gear symbol), are you signed into your server? Have you tried signing out and resign-in Delete app, start over…?. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [May 1, 2020, 5:48pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/5 "2020-05-01T17:48:59Z")
Hmmm, interesting… I thought we’d nailed all those issues. If you have the ability to return root XML from your server, can you DM me that? ---
**Author:** ![SkipChurch](https://avatars.discourse-cdn.com/v4/letter/s/b782af/32.png) [@SkipChurch](https://forums.plex.tv/u/SkipChurch)\ **Post date:** [May 2, 2020, 3:45pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/6 "2020-05-02T15:45:54Z")
Exactly the same experience as Anthony here. And I’m unable to get to Plexamp’s settings due to the inability to fully sign in. ---
**Author:** ![vcrocenti](https://avatars.discourse-cdn.com/v4/letter/v/dfb087/32.png) [@vcrocenti](https://forums.plex.tv/u/vcrocenti)\ **Post date:** [May 13, 2020, 5:35pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/7 "2020-05-13T17:35:29Z")
Same issue here! ---
**Author:** ![davorbn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/davorbn/32/148103_2.png) [@davorbn](https://forums.plex.tv/u/davorbn)\ **Post date:** [May 14, 2020, 8:20am UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/8 "2020-05-14T08:20:41Z")
I’m having issues connecting Plexamp to my Plex Media Server too. Infect, it doesn’t even get past the login screen. It says i successfully logged in and then it says NO SERVERS. ![20200514_075614904_iOS](https://global.discourse-cdn.com/plex/original/3X/4/9/49a5f97f91d31c67234530ffe54ae16e3ef20b5e.png) Can we get this fixed please 🙂 ---
**Author:** ![JarrenJ](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@JarrenJ](https://forums.plex.tv/u/JarrenJ)\ **Post date:** [May 14, 2020, 9:02am UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/9 "2020-05-14T09:02:48Z")
Also experiencing this issue on an iPhone 11 Max Pro running iOS 13.4.1, but I also get the same error on the Windows app and the MacOS app (latest 10.15.x version). Any updates on this? ---
**Author:** ![CreativeAnto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/creativeanto/32/134104_2.png) [@CreativeAnto](https://forums.plex.tv/u/CreativeAnto)\ **Post date:** [May 14, 2020, 9:13am UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/10 "2020-05-14T09:13:18Z")
I have the exact same issue davorbn, I downloaded the latest update release about a day ago hoping that would fix the issue… but nadda… still the same NO SERVERS error. Hopefully someone at PLEX will see this and get it sorted soon… I have yet to see the app working ☹ ---
**Author:** ![trent6gol](https://avatars.discourse-cdn.com/v4/letter/t/bbce88/32.png) [@trent6gol](https://forums.plex.tv/u/trent6gol)\ **Post date:** [May 14, 2020, 3:32pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/11 "2020-05-14T15:32:57Z")
Not the right thread, but same on Android. Edit: Sorry, I didn’t realize the need to have a music library setup initially. ---
**Author:** ![CreativeAnto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/creativeanto/32/134104_2.png) [@CreativeAnto](https://forums.plex.tv/u/CreativeAnto)\ **Post date:** [May 14, 2020, 3:47pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/12 "2020-05-14T15:47:48Z")
Hi Elan… My music library is TIDAL… does it work with that…? ---
**Author:** ![trent6gol](https://avatars.discourse-cdn.com/v4/letter/t/bbce88/32.png) [@trent6gol](https://forums.plex.tv/u/trent6gol)\ **Post date:** [May 14, 2020, 3:50pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/13 "2020-05-14T15:50:21Z")
Not sure I would try adding the music library on the server even if it points to an empty folder (like mine) and then try. After more digging the steps are \*Create music library folder: this enables login Goto settings-\>source and select tidal \*= Plex music folder doesn’t need to be populated it just needs to be there. If this is a solution please edit post to resolved ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [May 14, 2020, 8:26pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/14 "2020-05-14T20:26:00Z")
At the moment, you need an actual server library. We’ll look into changing that in the future. ---
**Author:** ![davorbn](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/davorbn/32/148103_2.png) [@davorbn](https://forums.plex.tv/u/davorbn)\ **Post date:** [May 15, 2020, 10:39am UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/15 "2020-05-15T10:39:46Z")
I can confirm that this has worked for me. Thank you!!! ---
**Author:** ![MessyFlix](https://avatars.discourse-cdn.com/v4/letter/m/51bf81/32.png) [@MessyFlix](https://forums.plex.tv/u/MessyFlix)\ **Post date:** [May 20, 2020, 5:58pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/16 "2020-05-20T17:58:02Z")
thanks man, I was having the same issue then read your Edit and realised I hadn’t created a music folder yet lol, cheers! ---
**Author:** ![SkipChurch](https://avatars.discourse-cdn.com/v4/letter/s/b782af/32.png) [@SkipChurch](https://forums.plex.tv/u/SkipChurch)\ **Post date:** [May 20, 2020, 6:21pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/17 "2020-05-20T18:21:52Z")
Yep, that was it. Created the folder and all is well. ---
**Author:** ![anquieta](https://avatars.discourse-cdn.com/v4/letter/a/2acd7d/32.png) [@anquieta](https://forums.plex.tv/u/anquieta)\ **Post date:** [August 7, 2020, 10:41pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/18 "2020-08-07T22:41:45Z")
Hello @elan and others - I’m also experiencing this issue across Mac and iOS devices. - I’m running server version 1.19.5.3112 on a Mac. I’m also running the latest Plexamp. v. 3.1.1 on the Mac clients. - Using the standard Plex client works just fine across all devices. - With Plexamp, I’m able to log in through my browser, but then the app doesn’t activate. Both the server account and the Plexamp account used are the same. It is a Plex Pass account. - The error received is “No servers: We couldn’t connect to any servers. This may indicate a network issue.” - I have a Music library, and it works fine on all other Plex apps. I have tried creating a new Music library, and that doesn’t resolve it either. (So above solution does not apply.) - I have tried with Remote Access enabled and disabled (prefer to keep it disabled). - I have tried it with Webhooks on and off (prefer to keep it off). - I have tried it with IPs allowed locally without auth. - This issue has persisted for the last couple weeks at least, so it is not a result of a the auth API outage today. (I do wish there was a way to login locally without going to plex.tv.) Nothing works. I’m very confused. Really appreciate any help to troubleshoot. ---
**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\ **Post date:** [August 7, 2020, 10:52pm UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/19 "2020-08-07T22:52:50Z")
Most likely all of: - You have DNS rebind protection on your LAN. - Your server has “require secure connections” - Either router doesn’t support NAT loopback or remote access is disabled. ---
**Author:** ![anquieta](https://avatars.discourse-cdn.com/v4/letter/a/2acd7d/32.png) [@anquieta](https://forums.plex.tv/u/anquieta)\ **Post date:** [August 8, 2020, 12:08am UTC](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680/20 "2020-08-08T00:08:14Z")
Thanks for the rapid response @elan. It was indeed “require secure connections” that needed to be switched to “preferred.” If/when I were to open up remote access, does this mean that Plexamp data is not transmitted over secure connections? If that’s unsecured, then is there a plan to enable that in a future version? Thanks! [Next page](https://forums.plex.tv/t/login-problems-with-plexamp-ios-app/583680.md?page=2)