# Looking to understand different audio levels

**URL:** <https://forums.plex.tv/t/looking-to-understand-different-audio-levels/808131>\
**Category:** Plex Media Server\
**Tags:** server-windows, playback\
**Created:** [August 28, 2022, 4:58pm UTC](https://forums.plex.tv/t/looking-to-understand-different-audio-levels/808131 "2022-08-28T16:58:00Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\
**Post date:** [August 28, 2022, 6:47pm UTC](https://forums.plex.tv/t/looking-to-understand-different-audio-levels/808131/3 "2022-08-28T18:47:53Z")

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> [@mracicot](#):
>
> Plex on the machine where I’m running Plex Server (in Chrome browser), the audio level is about 75% of the volume level when I play the file back in the Windows

It doesn’t sound like mracicot is encoding his media incorrectly

The levels and surround sound work fine, it’s only in Plex/Chrome that he’s having a problem

A browser is the least capable client so any time I hear about a playback issue like this, the browser becomes my main suspect  
Windows 👍 Chrome 👎 hmmm 🤔

If you’re on Windows  
[Google Chrome - How to Enable 5.1 Channel Surround Sound - Windows 10](https://youtu.be/YEvROdECGDw)

[https://appuals.com/how-to-configure-and-test-5-1-surround-sound-on-windows-10/](https://appuals.com/how-to-configure-and-test-5-1-surround-sound-on-windows-10/)

I’m curious if the audio is transcoding in Plex when you play it in chrome  
Do you have another android client like a Firestick or Nvidia Shield you can test this on?

Besides all that, low audio in Plex is a known issue for some people and nobody seems to know why

> [@Let's finally solve the low audio issue please](https://forums.plex.tv/t/lets-finally-solve-the-low-audio-issue-please/590612):
>
> Vote For this Feature! (click the ‘Global Audio Boost and Normalization’ link below) Original Post: Let’s be for real here and address the problem once and for all. We all know that the volume on Plex is incredibly low compared to all other (devices, apps) and there are no settings to fix this issue. You can set the boost to huge (lol does nothing) you can set Force multi-channel audio to also do nothing…and that’s it. Sorry not sorry. So why not finally give us the setting to boost the aud…

I haven’t read most of that thread but it seems to revolve around 5.1 for some reason.

There is a few people in there that found solutions for their specific problem but this doesn’t appear to be a one size fits all situation. Maybe you can try some of the things they mentioned though

Good Luck

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