# losing connection to plex server

**URL:** <https://forums.plex.tv/t/losing-connection-to-plex-server/206546>\
**Category:** General Discussions\
**Created:** [September 17, 2017, 3:51pm UTC](https://forums.plex.tv/t/losing-connection-to-plex-server/206546 "2017-09-17T15:51:53Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![joebhoy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joebhoy/32/14737_2.png) [@joebhoy](https://forums.plex.tv/u/joebhoy)\
**Post date:** [September 17, 2017, 3:51pm UTC](https://forums.plex.tv/t/losing-connection-to-plex-server/206546/1 "2017-09-17T15:51:53Z")

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This is happening quite a lot since update. Whne i click on to play a vidoe the connection to the plex server is lost. I cant ping it. It last for about a minute. then comes back and i can play the vide. any ideas .

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**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\
**Post date:** [September 17, 2017, 6:16pm UTC](https://forums.plex.tv/t/losing-connection-to-plex-server/206546/2 "2017-09-17T18:16:47Z")

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If you cant ping it that sounds more like a network problem.  
Can you login to the plex server while you cant ping it and see if it can ping out?  
I use most recent updates and do not experience this on Linux PMS.

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**Author:** ![joebhoy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joebhoy/32/14737_2.png) [@joebhoy](https://forums.plex.tv/u/joebhoy)\
**Post date:** [September 17, 2017, 8:13pm UTC](https://forums.plex.tv/t/losing-connection-to-plex-server/206546/3 "2017-09-17T20:13:29Z")

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The network is fine. if i do a continuous ping to the plex server its fine. As soon as i open plex in chrom on the other machine, the ping drops for about 20 seconds then comes back. Only when i use plex. Its on server 2012, never had these problems before.

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**Author:** ![stevehelder\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/c0e974/32.png) [@stevehelder\_gmail.com](https://forums.plex.tv/u/stevehelder_gmail.com)\
**Post date:** [September 24, 2017, 9:00pm UTC](https://forums.plex.tv/t/losing-connection-to-plex-server/206546/4 "2017-09-24T21:00:44Z")

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I have this problem since the update as well. I had zero problems before the update.

I keep losing connection to the server. I would love to know if there is an answer. I connect using appletv and the web on a pc and i get the same.

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**Author:** ![joebhoy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/joebhoy/32/14737_2.png) [@joebhoy](https://forums.plex.tv/u/joebhoy)\
**Post date:** [October 5, 2017, 1:56pm UTC](https://forums.plex.tv/t/losing-connection-to-plex-server/206546/5 "2017-10-05T13:56:11Z")

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Issue has resolved itself. I assume the update I installed fixed it.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:50pm UTC](https://forums.plex.tv/t/losing-connection-to-plex-server/206546/6 "2020-01-07T23:50:13Z")

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