# Lost access to my server after data breach
**URL:** https://forums.plex.tv/t/lost-access-to-my-server-after-data-breach/930648
**Category:** Plex Media Server
**Tags:** server-nvidia-shield
**Created:** [September 10, 2025, 4:07am UTC](https://forums.plex.tv/t/lost-access-to-my-server-after-data-breach/930648 "2025-09-10T04:07:55Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Mitch7800](https://forums.plex.tv/u/Mitch7800)
#### Post date: [September 10, 2025, 4:07am UTC](https://forums.plex.tv/t/lost-access-to-my-server-after-data-breach/930648/1 "2025-09-10T04:07:55Z")
I got the email about the data breach while I was at work. Before I could get home to change my password, my server lost connection. What is going on? Did Plex blow away everyone’s server access regardless of the password change?
I can’t find a way on the Shield to reclaim my server either. I see forum posts for other servers but not the Shield. Anyone else able to figure it out. I tried signing out, on the Shield Plex web app, and then re-linking it. But that only reset the Plex web app on the Shield not the Plex server.
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### Author:  [@blevwal](https://forums.plex.tv/u/blevwal)
#### Post date: [September 10, 2025, 2:11pm UTC](https://forums.plex.tv/t/lost-access-to-my-server-after-data-breach/930648/2 "2025-09-10T14:11:39Z")
I’m having the same issue – I have a Windows server that I was able to get working – but no obvious way to do the same with the Shield.
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### Author:  [@blevwal](https://forums.plex.tv/u/blevwal)
#### Post date: [September 10, 2025, 2:18pm UTC](https://forums.plex.tv/t/lost-access-to-my-server-after-data-breach/930648/3 "2025-09-10T14:18:40Z")
I see this set of instructions on Reddit – pretty complicated. Plex should be able to give us a better way
> **[Reddit - The heart of the internet](https://www.reddit.com/r/PleX/comments/1ncilg2/reclaim_server_on_nvidia_shield_after_password/)**
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### Author:  [@Mitch7800](https://forums.plex.tv/u/Mitch7800)
#### Post date: [September 11, 2025, 4:42am UTC](https://forums.plex.tv/t/lost-access-to-my-server-after-data-breach/930648/4 "2025-09-11T04:42:24Z")
I looked at the reddit article but I am unclear how I can navigate to a folder or run a script on the Shield. Can anyone provide clarity?
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### Author:  [@blevwal](https://forums.plex.tv/u/blevwal)
#### Post date: [September 11, 2025, 12:18pm UTC](https://forums.plex.tv/t/lost-access-to-my-server-after-data-breach/930648/5 "2025-09-11T12:18:16Z")
I was not able to get the article suggestion to work correctly – I ended up rebuilding my Plex server on the Shield Pro by deleting the Plex Media Server and app and starting over. My media is on a separate external drive attached to the Shield since this has happened to me with my Plex server several times before.
Hopefully someone from Plex actually reads this…
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### Author:  [@kayllisti](https://forums.plex.tv/u/kayllisti)
#### Post date: [September 11, 2025, 12:54pm UTC](https://forums.plex.tv/t/lost-access-to-my-server-after-data-breach/930648/6 "2025-09-11T12:54:21Z")
I am having the same issue.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [December 10, 2025, 12:55pm UTC](https://forums.plex.tv/t/lost-access-to-my-server-after-data-breach/930648/7 "2025-12-10T12:55:11Z")
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