# Lost access to my server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac, plex-web\ **Created:** [September 9, 2025, 10:26am UTC](https://forums.plex.tv/t/lost-access-to-my-server/930568 "2025-09-09T10:26:46Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![diegolugon](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@diegolugon](https://forums.plex.tv/u/diegolugon)\ **Post date:** [September 9, 2025, 10:26am UTC](https://forums.plex.tv/t/lost-access-to-my-server/930568/1 "2025-09-09T10:26:46Z")
I received the mail about the security issue (“[Important Notice of Security Incident](https://forums.plex.tv/t/important-notice-of-security-incident/930523) “) and I reset and changed my password. However, after logging back in, I lost access to my server. I still see its name in the servers list but it’s listed as “unreachable” with a red alert triangle. Tried editing the preferences.xml file, as recommended, but no luck getting access. I am using Synology NAS DSM 7.2.2 Could someone help me regaining access? Thank you ---
**Author:** ![Bear1969](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bear1969/32/12840_2.png) [@Bear1969](https://forums.plex.tv/u/Bear1969)\ **Post date:** [September 9, 2025, 10:38am UTC](https://forums.plex.tv/t/lost-access-to-my-server/930568/2 "2025-09-09T10:38:50Z")
ich habe das gleich problem mit einem Qnap NAS ich suchte die /share/CACHEDEV1\_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server aber No such file or directory wer kann weiterhelfen? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 9, 2025, 11:36am UTC](https://forums.plex.tv/t/lost-access-to-my-server/930568/3 "2025-09-09T11:36:29Z")
You’ll need to reclaim your server. There’s multiple options to do this. If you’re on the same network, simply open http://[Syno NAS IP]:32400/web → then, go to `Settings` \> `[Server Name]` \> `General` and click the claim button at the center of this settings page. ---
**Author:** ![Bear1969](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bear1969/32/12840_2.png) [@Bear1969](https://forums.plex.tv/u/Bear1969)\ **Post date:** [September 10, 2025, 4:29pm UTC](https://forums.plex.tv/t/lost-access-to-my-server/930568/4 "2025-09-10T16:29:52Z")
![image](https://global.discourse-cdn.com/plex/original/4X/5/e/8/5e8f16c7f2ddc46bfe07a4cc08e1a5e05ad0d8f2.jpeg) Hier gibt es keine Einstellungen für Server ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [September 10, 2025, 6:35pm UTC](https://forums.plex.tv/t/lost-access-to-my-server/930568/5 "2025-09-10T18:35:31Z")
Are you on the same network (and subnet) when attempting to claim your server? Have you verified the server wasn’t previously linked to a different account? ---
**Author:** ![Bear1969](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bear1969/32/12840_2.png) [@Bear1969](https://forums.plex.tv/u/Bear1969)\ **Post date:** [September 11, 2025, 11:51am UTC](https://forums.plex.tv/t/lost-access-to-my-server/930568/6 "2025-09-11T11:51:16Z")
Ja und es ist auch mein Account. Lediglich sollte ich nach dem Plex-Hack mein Passwort ändern, dies hatte ich auch leider gleich getan. Was muss ich jetzt genau tun um wieder an meinen Plex Server zu kommen. Per SSH was genau eingeben und ändern bzw. löschen? Ich bin zwar kein DAU (dümmst anzunehmender User) aber mit SSH hatte ich halt noch nie zu tun. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 10, 2025, 11:51am UTC](https://forums.plex.tv/t/lost-access-to-my-server/930568/7 "2025-12-10T11:51:23Z")
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