# Lost connection to my Plex libraries

**URL:** <https://forums.plex.tv/t/lost-connection-to-my-plex-libraries/893187>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [October 23, 2024, 5:52pm UTC](https://forums.plex.tv/t/lost-connection-to-my-plex-libraries/893187 "2024-10-23T17:52:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![anon42906172](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@anon42906172](https://forums.plex.tv/u/anon42906172)\
**Post date:** [October 23, 2024, 5:52pm UTC](https://forums.plex.tv/t/lost-connection-to-my-plex-libraries/893187/1 "2024-10-23T17:52:04Z")

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I seem to totally lost access to everything, as far as Plex, running on my Synology, is concerned. All the files are still accessible however, through DSM on my iPad.

I updated DSM this morning, after which time all my stuff vanished from Plex. I’ve not changed anything else. What are the steps I need to take my get back on an even keel?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 23, 2024, 6:07pm UTC](https://forums.plex.tv/t/lost-connection-to-my-plex-libraries/893187/2 "2024-10-23T18:07:50Z")

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> [@anon42906172](#):
>
> I updated DSM this morning

What kind of update are we talking about?  
Did you upgrade DSM from version 6 to version 7?

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**Author:** ![anon42906172](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@anon42906172](https://forums.plex.tv/u/anon42906172)\
**Post date:** [October 23, 2024, 6:11pm UTC](https://forums.plex.tv/t/lost-connection-to-my-plex-libraries/893187/3 "2024-10-23T18:11:07Z")

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I did some digging and it’s all back. The DSM update made PMS on the NAS incompatible, so I had to uninstall it, claim my server token from Plex and reinstalled.

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**Author:** ![anon42906172](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@anon42906172](https://forums.plex.tv/u/anon42906172)\
**Post date:** [October 23, 2024, 6:15pm UTC](https://forums.plex.tv/t/lost-connection-to-my-plex-libraries/893187/4 "2024-10-23T18:15:19Z")

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I upgraded to 7.2.2 from whatever it was before. Thanks again.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [October 23, 2024, 11:42pm UTC](https://forums.plex.tv/t/lost-connection-to-my-plex-libraries/893187/5 "2024-10-23T23:42:59Z")

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Did you get the special 7.2.2 version for DSM?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 21, 2025, 11:43pm UTC](https://forums.plex.tv/t/lost-connection-to-my-plex-libraries/893187/6 "2025-01-21T23:43:22Z")

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