# Lost my libraries
**URL:** https://forums.plex.tv/t/lost-my-libraries/592633
**Category:** General Discussions
**Tags:** apple-tv, ios-legacy
**Created:** [May 19, 2020, 10:18pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633 "2020-05-19T22:18:21Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@dct\_icloud\_com](https://forums.plex.tv/u/dct_icloud_com)
#### Post date: [May 19, 2020, 10:18pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/1 "2020-05-19T22:18:22Z")
Please help me pull up my libraries as this is what my kids watch all the time. This update sucks! I can see all my libraries on my web app but the iPhone app and Apple TV app I have no access to my libraries and don’t even like what movies you offer.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 19, 2020, 11:11pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/2 "2020-05-19T23:11:49Z")
Please double-check what version of Plex Media Server you have installed and update if possible. The latest public release is version 1.19.3.
Older versions of the PMS seem to cause some trouble with the latest versions of Plex for iOS/tvOS.
As for the Plex video on demand… if you don’t like it you can easily disable it (same as all other online media sources).
[https://app.plex.tv/desktop#!/settings/online-media-sources](https://app.plex.tv/desktop#!/settings/online-media-sources)
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### Author:  [@dct\_icloud\_com](https://forums.plex.tv/u/dct_icloud_com)
#### Post date: [May 19, 2020, 11:33pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/3 "2020-05-19T23:33:13Z")
I am downloading the newest update on my web app to see if it will fix the updated apps on my iPhone and Apple TV.
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### Author:  [@BetoRn](https://forums.plex.tv/u/BetoRn)
#### Post date: [May 20, 2020, 12:18am UTC](https://forums.plex.tv/t/lost-my-libraries/592633/4 "2020-05-20T00:18:11Z")
I’m having the same problem Libraries on Apple devices appear empty, on a Roku Tv is working
I’m using a shield tv as a server , is there an update for it?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 20, 2020, 6:34am UTC](https://forums.plex.tv/t/lost-my-libraries/592633/5 "2020-05-20T06:34:11Z")
> [@BetoRn](#):
>
> I’m using a shield tv as a server , is there an update for it?
There’s always an update. To tell if your server is up to date, you’ll need to check which version is currently installed on your Shield. Updates should show through Google Play… but let’s check it out anyway
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### Author:  [@dct\_icloud\_com](https://forums.plex.tv/u/dct_icloud_com)
#### Post date: [May 20, 2020, 12:50pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/6 "2020-05-20T12:50:39Z")
So I loaded the update on my web app with all my libraries and still nothing on the iPhone app and Apple TV.
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### Author:  [@dct\_icloud\_com](https://forums.plex.tv/u/dct_icloud_com)
#### Post date: [May 20, 2020, 12:53pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/7 "2020-05-20T12:53:18Z")
So I downloaded the Plex Dash and guess what? It recognizes my libraries. So frustrating. Also why is there not a person to talk to to help figure this out?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 20, 2020, 12:56pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/8 "2020-05-20T12:56:31Z")
Give it a try and reboot the server.
When done, try to force-quit the apps on your iPhone and Apple TV before giving it another shot.
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### Author:  [@BetoRn](https://forums.plex.tv/u/BetoRn)
#### Post date: [May 20, 2020, 3:01pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/9 "2020-05-20T15:01:14Z")
Yes, there was an update problem fixed , thank you very much
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### Author:  [@dct\_icloud\_com](https://forums.plex.tv/u/dct_icloud_com)
#### Post date: [May 20, 2020, 3:44pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/10 "2020-05-20T15:44:14Z")
Didn’t work. Here are a few pictures of what I see. Home Plex has some Access to the right but no drop down for my libraries. The other Plex option has the drop downs. I don’t want that drop down I want my libraries to appear.
 
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 20, 2020, 3:51pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/11 "2020-05-20T15:51:52Z")
bringing us back to the beginning…
which exact version of the PMS do you currently have installed on your server? (e.g. via Plex Web: `Settings` \> `Server` \> `General`)
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### Author:  [@dct\_icloud\_com](https://forums.plex.tv/u/dct_icloud_com)
#### Post date: [May 20, 2020, 5:08pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/12 "2020-05-20T17:08:33Z")
Home Plex Media on web app version 1.14.1.5488
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 20, 2020, 5:11pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/13 "2020-05-20T17:11:56Z")
In which case you might actually look into updating your Plex Media Server.
Your version dates back to December 2018… that’s a lot of fixes 😉
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### Author:  [@dct\_icloud\_com](https://forums.plex.tv/u/dct_icloud_com)
#### Post date: [May 20, 2020, 5:14pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/14 "2020-05-20T17:14:34Z")
I tried that last night and it ran all night but never updated. Should I uninstall and reinstall?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 20, 2020, 5:17pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/15 "2020-05-20T17:17:28Z")
What platform is this (Windows/Mac/Linux/some NAS (which?))?
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### Author:  [@dct\_icloud\_com](https://forums.plex.tv/u/dct_icloud_com)
#### Post date: [May 20, 2020, 5:25pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/16 "2020-05-20T17:25:34Z")
Windows 8.1
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 20, 2020, 7:18pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/17 "2020-05-20T19:18:57Z")
in that case that should work for you to manually update the server:
> [@Problem update new version](https://forums.plex.tv/t/problem-update-new-version/527826/2):
>
> Update “manually”. All you need to do is: Stop/quit/end Plex Server with the tray icon deinstall Plex Server with the regular ‘Apps’ control panel of Windows (do not use 3rd party ‘Uninstaller’ software like Revo etc.) for safety, reboot Windows download the installation exe of the newer version and install it (If you want to install an older version of PMS, take a look into %LOCALAPPDATA%\Plex Media Server\Updates)
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### Author:  [@delta909](https://forums.plex.tv/u/delta909)
#### Post date: [May 20, 2020, 10:00pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/18 "2020-05-20T22:00:47Z")
I have the same issue.
My PMS version is : 1.14.1.5488
I can’t update because it’s the last update that run with my NAS : TS431P2.
How i can fix it without buying new hardware ?
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### Author:  [@dct\_icloud\_com](https://forums.plex.tv/u/dct_icloud_com)
#### Post date: [May 20, 2020, 10:23pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/19 "2020-05-20T22:23:02Z")
So I went into my c drive then users and found pms and went to updates and loaded the newest update from there and boom all good! Thanks for all your help!
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [May 20, 2020, 10:27pm UTC](https://forums.plex.tv/t/lost-my-libraries/592633/20 "2020-05-20T22:27:57Z")
Let’s give Plex a moment… I understand they’re looking into this.
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