# Lost password (Forgot not working)

**URL:** <https://forums.plex.tv/t/lost-password-forgot-not-working/342691>\
**Category:** General Discussions\
**Created:** [December 6, 2018, 10:57pm UTC](https://forums.plex.tv/t/lost-password-forgot-not-working/342691 "2018-12-06T22:57:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![NVader2000](https://avatars.discourse-cdn.com/v4/letter/n/76d3ee/32.png) [@NVader2000](https://forums.plex.tv/u/NVader2000)\
**Post date:** [December 6, 2018, 10:57pm UTC](https://forums.plex.tv/t/lost-password-forgot-not-working/342691/1 "2018-12-06T22:57:15Z")

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I have Plex account for one of my family members and they cannot reset their password. Clicking “Forgot” never generates an email. and yes, I checked the junk email folder too.

The odd part is if I invite the family member to my Plex server, they receive the email just fine, they just cannot log in or reset their password.

Please advise,

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [December 6, 2018, 11:01pm UTC](https://forums.plex.tv/t/lost-password-forgot-not-working/342691/2 "2018-12-06T23:01:36Z")

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Did they accidentally delete their account. You can’t reset a password for a deleted account. PM me their Plex username and email and I can restore the account.

The sharing works on a different system. It’s just an email. You can put any email in that box and it will send the invite.

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**Author:** ![jacynthompson\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/j/da6949/32.png) [@jacynthompson\_yahoo\_com](https://forums.plex.tv/u/jacynthompson_yahoo_com)\
**Post date:** [January 2, 2019, 10:36am UTC](https://forums.plex.tv/t/lost-password-forgot-not-working/342691/3 "2019-01-02T10:36:06Z")

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I have a plex pass account but trying to login locally, via [plex.tv](http://plex.tv), or client all yield same result of “incorrect username or password”. I have sent email to the Billing Support Team and am posting here. Someone please help. The logs give an “HTTP 401” reply.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 2, 2019, 10:43am UTC](https://forums.plex.tv/t/lost-password-forgot-not-working/342691/4 "2019-04-02T10:43:36Z")

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