# Lost PlexPass

**URL:** <https://forums.plex.tv/t/lost-plexpass/166887>\
**Category:** General Discussions\
**Created:** [November 13, 2016, 1:16am UTC](https://forums.plex.tv/t/lost-plexpass/166887 "2016-11-13T01:16:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![plex2\_maildrop.org.au](https://avatars.discourse-cdn.com/v4/letter/p/dfb087/32.png) [@plex2\_maildrop.org.au](https://forums.plex.tv/u/plex2_maildrop.org.au)\
**Post date:** [November 13, 2016, 1:16am UTC](https://forums.plex.tv/t/lost-plexpass/166887/1 "2016-11-13T01:16:19Z")

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Hi,

I seem to have lost access to my lifetime PlexPass.

On 21 October of 2013 (PDT) I paid USD$74.99 for a lifetime PlexPass. I am a daily user of Plex (PMS and a player, both running on Linux) and I like the product.

I am not a frequent visitor to these forums, but I came back recently as I received a marketing email about the Plex DVR product which is in beta. I’d like to investigate replacing my mythTV install with a more integrated DVR.

However, my username and password no longer allow me access. I do not believe I have forgotten the password, and attempting to reset it does not generate a password reset email - it looks like the account has been removed.

I have left three “Plex Pass Billing” related contacts on the webform at “[https://www.plex.tv/contact/](https://www.plex.tv/contact/)” over the last three weeks, but to date received 0 replies. I have checked my spam folder.

I have had to create a new account to post this message, so no PlexPass will be associated with this account.  
Can someone from Plex, Inc please contact me on this email address, or via this forum to resolve this issue.

Thank you for your prompt attention.  
Andy.

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [November 13, 2016, 2:50am UTC](https://forums.plex.tv/t/lost-plexpass/166887/2 "2016-11-13T02:50:00Z")

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We did respond to your emails. Sent you a private message in forum

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**Author:** ![plex2\_maildrop.org.au](https://avatars.discourse-cdn.com/v4/letter/p/dfb087/32.png) [@plex2\_maildrop.org.au](https://forums.plex.tv/u/plex2_maildrop.org.au)\
**Post date:** [November 13, 2016, 5:13am UTC](https://forums.plex.tv/t/lost-plexpass/166887/3 "2016-11-13T05:13:55Z")

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Just wanted to say publicly - thanks for the prompt and efficient response from BigWheel and all others involved.

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**Author:** ![plex2\_maildrop.org.au](https://avatars.discourse-cdn.com/v4/letter/p/dfb087/32.png) [@plex2\_maildrop.org.au](https://forums.plex.tv/u/plex2_maildrop.org.au)\
**Post date:** [November 13, 2016, 8:35am UTC](https://forums.plex.tv/t/lost-plexpass/166887/4 "2016-11-13T08:35:04Z")

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Now resolved - thank you.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 10:13pm UTC](https://forums.plex.tv/t/lost-plexpass/166887/5 "2020-01-07T22:13:08Z")

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